Henderson Chevrolet

Great experience, Sales rep Mitch stuck to the key points I wanted and made this one of the quickest in and out the door car sales processes that I have delt with. I will certainly buy here again! I wanted and made this one of the quickest in and out the door car sales processes that I have delt with. I will certainly buy here again! More

Mitch our sales guy was awesome! This was the easiest car buying experience that we’ve ever had. We will definitely spread the word and tell anyone we know that is in the market for This was the easiest car buying experience that we’ve ever had. We will definitely spread the word and tell anyone we know that is in the market for a new car to head over to Henderson Chevrolet! More

Absolutely the WORST experience with the FINANCE department !!! the management did not care about the whole situation - I've purchased over 30 vehicles from this dealership !! NEVER ever had trouble department !!! the management did not care about the whole situation - I've purchased over 30 vehicles from this dealership !! NEVER ever had trouble until this transaction !!! Salesman was GREAT !!! the FINANCE department the WORST !! More

DO NOT DO BUSINESS WITH THIS DEALERSHIP. Promises made, promises broken We purchased a vehicle that did not have an owners manual or a 2nd key fob. We asked Mitch Dearvalla for the 2nd key Promises made, promises broken We purchased a vehicle that did not have an owners manual or a 2nd key fob. We asked Mitch Dearvalla for the 2nd key fob, he said he would check into this while we were signing paperwork. We signed the buyers guide which spells out any other items promised as part of the sale, trusting that Mitch would do as promised. When we asked about the keys on the way out after signing and was told that there was no 2nd set. We traded 2 vehicles as part of our transaction, a Chevy truck and a Cadillac sport coupe. Mitch accepted our Cadillac trade sight unseen, viewing only photos of the car. The Cadillac was in the body shop for a minor repair. He told us to bring the car down to the dealership when it was finished. We brought the car to Mitch a week or so later and he proceeded to tell us that we didn't represent the vehicle accurately, as there was damage all-around the vehicle and that they had to spend $1000 to get it sale ready. This is xx. The car was in immaculate shape for a 10 yr old car with only 40K miles on it. We disclosed the vehicle condition accurately and Mitch even viewed photos prior to trade. Funny, he didn't mention anything about damage. When we dropped the car off, we went into the dealership to talk with the sales manager about our 2nd set of keys for the vehicle we purchased. We also had our 2nd key sets for our trade vehicles, as well as all service records. Gunner told us that used vehicles don't include a 2nd key or an owners manual. That's funny, we have ours. And if we aren't getting a 2nd set for our new vehicle, you aren't getting our 2nd keys sets for our trades. Gunner did not care and told us to do what we need to do. That is crappy customer service. Fast forward 3 weeks.... I received a call from my bank,advising me of my past due payment on our 2 vehicles and that they were putting the accounts into collections and reporting delinquency to our credit bureau. I immediately called Henderson Chevrolet and got transferred to everyone except the finance department. I finally reached Kathy Bugarin in the business office and advised her of my phone call with my bank. After being put on hold, she came back and said that she found our payoff checks in the bottom of their 'to do' pile and that they forgot about completing our payoff transaction to our bank. I was 2 days away from a ding on my credit for non payment, due to the incompetence of the ENTIRE team at Henderson Chevrolet. How long would it take them to complete our transaction if I had not called to ask about it? 2nd key was $300; owners manual was $70. Tack those charges on to the $100k+ truck that we purchased. Rude, liars that work very hard to screw over their customers. If you are considering a purchase at Henderson Chevrolet, I HIGHLY urge you to take your business somewhere else!!! More

Chevy Henderson is bold, brilliant, hilarious, loyal as xxxx, and just xxxxing amazing in every way. xxxx, and just xxxxing amazing in every way. More