"another lying dealer"
Went to dealership to buy a advertised car they ran on TV. Had the car as advertised. Then they ad about $1000 worth of BS stuff on car. Bought the car for cash. No financing.. They asked for my social security number. I told them why do you need my social if I am paying cash. Said it has to be on record. I told them under any circumstances that I DO NOT WANT MY CREDIT RUN. They said that they would not need to because it was a cash transaction. The very next day I get a credit alert that my credit was run. I went nuts. I called the dealership and was lied to by the salesperson who made up some BS story. I left a bad rating for the dealership on their website. Heinrich calls me and offers me a free tint job to remove the feedback. I laughed at her offer. Days later the negative feedback was removed. Just another dishonest Las Vegas dealership.
"Once they have their money you are on your own"
You will be on your own once they have their money. I purchased a car from them, the add included an option for the front license plate holder to be included and I definitely wanted this. As I drove away with temporary plates I did not notice that it was not on the car. A month later and several calls to them and no one can bother to call back. All you get is voicemail.
They have yet to provide me with a receipt showing the car has been paid in full. I was given a valid receipt for the first cashier's check. When I returned the next day to pay the balance all I have is a cash register type receipt for the second payment that does not state what the payment was for and told they would mail me something.
The last time I needed a car title in Nevada it took less than 10 days for the titles for each of two cars, so when three weeks passed I left messages asking someone to call me back about my title. Of course, all voicemails as no one answers. No calls back about this either. I contacted the Nevada DMV to check on the title this morning and after a month from the purchase date they say they have not received any paperwork for a title to my car. What did I pay my $600 in fees to this dealership for paperwork for?
"Whitney Heinrich is the best!"
Whitney is the reason Henderson Chevrolet is my choice out of all the dealerships in the valley. She was so helpful and polite. I've never experienced such a pleasurable individual to work with before I met her. If I could give ten stars I would so trust me shes worth more than 5 stars.