Henderson Chevrolet

There's never going to be a situation where a dealership is perfect in all their dealings because at end of day they are there to make money!! I have had to think long and hard for months about a review bec is perfect in all their dealings because at end of day they are there to make money!! I have had to think long and hard for months about a review because, I trusted these smiling faces, etc but let's not forget the devil was once an angel. I came there with a budget etc and they knew it and even while sitting in finance ofc being pressure to get a bunch of add insult we declined over and over they still screwed us with $6,000.00 of add insult we NEVER wanted but our excitement of having a new vehicle blinded us to not looking at that contract carefully. So when we cancelled this extra stuff we never wanted they were nice to refund a quarter of the cost back even though we NEVER used the product. As another example of being screwed we had just bought another vehicle from a different company and our Apr was 3% and at Henderson they bumped it with their vehicle to 8% all this money goes to the dealership . so yes ripping off people on social security fills their pockets but how can they sleep knowing people who trusted them they ripped off? I will never go there for nothing. I even have taken my vehicle to different dealer for service and recalls. My wife and I being naive and trusting hurt us but people READ that contract before signing don't be fooled by a smile and bottles of water . I am in process looking at options because we are under law senior citizens. Abuse is not condone. More

This is worst automobile dealership I've ever exerienced. I've owned 4 Corvette Z06 Corvettes. Ny last one was wrecked and totaled and was towed to Chevrolet of Henderson. There the staff of the dealership I've owned 4 Corvette Z06 Corvettes. Ny last one was wrecked and totaled and was towed to Chevrolet of Henderson. There the staff of the dealership helped themselves to unique parts on the car before it was taken to the salvage yard. After trying to discuss what happened to both the body shop and general manager, I was written off as a nuisance and never called back even once. If you want to deal with theifs and liars, go to Henderson Chevrolet. Upon 6 attempts to do business, we have never had a good experience. Don't waste your time working with this dealer. Customer service is worst we have ever experienced More

After a terrible experience at another Chevy Dealership, I went to Henderson Chevrolet. Karl Roberts was my sales rep and showed me the 2 SUVs I was interested in. We were unable to come to an agreement tha I went to Henderson Chevrolet. Karl Roberts was my sales rep and showed me the 2 SUVs I was interested in. We were unable to come to an agreement that day but Karl and Shawn followed up and we were able to agree on terms the following day. Mike in finance made everything quick and simple (even though he’s a Buffalo Bills fan and he knew I was a Patriots fan) Brooke took the time to show my wife how to set everything up and answered all the questions we had. Overall it was a great car buying experience from a staff that knows how to deliver excellent customer service and make every guest feel welcome and appreciated. Thank you Karl, Shawn, Mike, and Brooke More

another lying dealer Went to dealership to buy a advertised car they ran on TV. Had the car as advertised. Then they ad about $1000 worth of BS stuff on car. Bought th Went to dealership to buy a advertised car they ran on TV. Had the car as advertised. Then they ad about $1000 worth of BS stuff on car. Bought the car for cash. No financing.. They asked for my social security number. I told them why do you need my social if I am paying cash. Said it has to be on record. I told them under any circumstances that I DO NOT WANT MY CREDIT RUN. They said that they would not need to because it was a cash transaction. The very next day I get a credit alert that my credit was run. I went nuts. I called the dealership and was lied to by the salesperson who made up some BS story. I left a bad rating for the dealership on their website. Heinrich calls me and offers me a free tint job to remove the feedback. I laughed at her offer. Days later the negative feedback was removed. Just another dishonest Las Vegas dealership. More

Once they have their money you are on your own You will be on your own once they have their money. I purchased a car from them, the add included an option for the front license plate holder to be i You will be on your own once they have their money. I purchased a car from them, the add included an option for the front license plate holder to be included and I definitely wanted this. As I drove away with temporary plates I did not notice that it was not on the car. A month later and several calls to them and no one can bother to call back. All you get is voicemail. They have yet to provide me with a receipt showing the car has been paid in full. I was given a valid receipt for the first cashier's check. When I returned the next day to pay the balance all I have is a cash register type receipt for the second payment that does not state what the payment was for and told they would mail me something. The last time I needed a car title in Nevada it took less than 10 days for the titles for each of two cars, so when three weeks passed I left messages asking someone to call me back about my title. Of course, all voicemails as no one answers. No calls back about this either. I contacted the Nevada DMV to check on the title this morning and after a month from the purchase date they say they have not received any paperwork for a title to my car. What did I pay my $600 in fees to this dealership for paperwork for? More

Whitney Heinrich is the best! Whitney is the reason Henderson Chevrolet is my choice out of all the dealerships in the valley. She was so helpful and polite. I've never experienced Whitney is the reason Henderson Chevrolet is my choice out of all the dealerships in the valley. She was so helpful and polite. I've never experienced such a pleasurable individual to work with before I met her. If I could give ten stars I would so trust me shes worth more than 5 stars. More

Lies on paper work and intimidation. I was repeatedly told prices and then when the paperwork was given to me there was different prices on the paperwork. I also was not given a green sli I was repeatedly told prices and then when the paperwork was given to me there was different prices on the paperwork. I also was not given a green slip to register my vehicle and not told when to expect it or how i would receive it. When i attempted to complain to the dealership i spoke with Joseph Gallagher who began to curse and then hung up on me. More

The greatest sales rep ever This guy is awesome!!! He came too pick me up this morning I really didn’t have high hopes on getting a car he told me I will leave with a car and he This guy is awesome!!! He came too pick me up this morning I really didn’t have high hopes on getting a car he told me I will leave with a car and he was right this was the best experience ever I will refer him to Any and everyone!! thank you so much for the beat experience ever Brett!!! More

Pleasant Walking into the Chevy dealership, I wasn't exactly in an ideal situation...my car of many years broke down and wasn't expecting to be there. After s Walking into the Chevy dealership, I wasn't exactly in an ideal situation...my car of many years broke down and wasn't expecting to be there. After speaking with other dealers, I found myself not enjoying any bit of buying a car for the first time, just felt greasy. And then there's Brett... I walked on the lot and was greeted by a kind soul. Wow, a normal human being that ACTUALLY cares about what I want instead of his own personal gain. Talking with Brett on one of my worst days in a while was pleasant. From his demeanor and professionalism I would recommend Brett to my friends, family, and children every day of the week. Thank you for guiding me through a first time experience with compassion. See you next time!!! More

Manipulative Do your homework before buying a car here. The management is excellent at manipulating their numbers. They will not make a good deal for you. It’s t Do your homework before buying a car here. The management is excellent at manipulating their numbers. They will not make a good deal for you. It’s the worst i have encountered And I have bought multiple cars in the past. If you are not paying attention you will be the fool here. I learned a great deal from this experience how much they will truly do to sell a car. Do not be fooled by their manipulation of numbers. My tax credit was subtracted off my promised trade in value. I discovered this too late. They like most dealers trick u into thinking u are getting a deal, it’s not true. Watch out for the concierge package. They claim it’s included but you pay and additional $599 for it. More