Henderson Chevrolet - Service Center

Drove in with a mechanical issue, and the mechanics were quick to fix the problem and extremely Profesional. quick to fix the problem and extremely Profesional. More

Ray has been my Service Advisor for the better part of 18 years maybe 19, and through four Corvettes. He has always been great to work with and I appreciate him always looking out for me. years maybe 19, and through four Corvettes. He has always been great to work with and I appreciate him always looking out for me. More

Angered and unimpressed with his dealership. I am person that come from the dealership world but not being from Vegas I have trusted my car to Henderson. Recently I had a coolant leak. Brought m I am person that come from the dealership world but not being from Vegas I have trusted my car to Henderson. Recently I had a coolant leak. Brought my vehicle to this dealership and trusted them to fix the leak. Paid $2485 to fix the problem which was NEVER fixed. I had been smelling a weird smell and looked under the hood only to see my coolant reservoir was low and needed coolant added. Took my car back to the dealership and was told that it would cost another $550 to fix the problem which was NEVER fixed to begin with. Expressed with class to the Service Advisor that I wasn't taken care of and Andy proceeds to tell me that if I feel that way I can come and pick the car up. Wait? What? So you have no desire at all to make this right. His answer is to simply tell me to come and get my car. Of course when I arrived he wasn't there a short time later. Another gentleman helps me and tells me that I should have brought the car back for a coolant flush and possibly a hose replacement and they proceed to deflect talking about a oil leak. So I stopped him and asked what does a coolant flush have to do with my car still leaking coolant to which he admitted that it doesn't. So why tell me this. A coolant and replace a hose for $550 is beyond outrageous considering what I had already paid. Not to mention he handed me another quote to stop the oil leak (which I didn't pay them to do I paid for a coolant leak repair) and stop the coolant leak in the amount of an additional $2800. So let me summarize this you are charging me another $2800 to supposedly fix the $2485 repair that you didn't fix the first time. I declined to this and they brought my car to me. An hour later I was broke down on the side of the 15 with an engine running hot so now I can only assume that my vehicle was sabotaged because it broke down an hour later. Being back in the EXACT same position before I paid them $2485 to fix my car and it never was. WARNING to anyone who filters and get past the filters of the 5 stars. I have left a 5 star rating before but how hard is it to get a oil change wrong. I now understand how this place most especially their Service Writer's work. When I was checking my car in I noticed an gentleman talking to another Henderson Chevy Service Writer with some miliary medals on his desk and the Service writer was very condescending to the customer and I guess it's a culture thing at this dealership. I won't ever return here for reasons BUT I am making it a mission to let as many people as I know, meet or come across about this Service Department most notably Andy. #TAKE YOUR VEHICLE ELSEWHERE FOR REPAIRS!!! Revision due to a reference that wasn't allowed. Simple correction More

I took my Chevy Bolt into Henderson Chevrolet for service because the check engine light was illuminated. It's the dashboard icon that looks like a car. Later that day the service advisor called and said th because the check engine light was illuminated. It's the dashboard icon that looks like a car. Later that day the service advisor called and said there was rodent damage to a wire and the repair was not covered by warranty. He stated that it would cost $880 because the whole front end needed to be removed. I have photographic proof that several of wires were actually cut. There is no sign of any gnawing of wires by a rodent. In speaking to the service manager, he stated that he confirmed with the tech that a rabbit actually exited the vehicle when he opened the hood. I feel like there was some collusion going on with an attempt to extort the $880 from an unsuspecting individual. GM's prompt response in investigating this matter is paramount. More

Bought a few Suburban's from Henderson Chevrolet, always a smooth experience, always felt like I received good value for the time and money spent. Most importantly I feel like they valued my time and busin a smooth experience, always felt like I received good value for the time and money spent. Most importantly I feel like they valued my time and business, and I even make the extra-long trip to get the oil changed there as I know they will take care of whatever issue I may have with the car. And Heidi took great care of me today, I didn't ask for special treatment but it was delivered! More

I had the most amazing experience with the collision center body shop. Jeremy Gresko was simply amazing. Star Nursery trucks rocks had poured over onto my car, breaking the windshield and doing some pai center body shop. Jeremy Gresko was simply amazing. Star Nursery trucks rocks had poured over onto my car, breaking the windshield and doing some paint damage on my new Mazda. Not only did Jeremy arrange everything in a timely matter. He Got me my rental car and made it all so easy. He even parked my car in the shade, knowing I was picking it up in the afternoon, so it wouldn’t be too hot inside for me when I arrived. I really appreciate wonderful people like that was such a great customer service. I highly recommend Jeremy and Henderson Chevy body shop. More

The service is fast and thorough. I miss free car washes though. I have had greasy hand prints left, thankfully only on the outside of the vehicle. I miss free car washes though. I have had greasy hand prints left, thankfully only on the outside of the vehicle. More