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Hendrick Buick GMC Cadillac
Cary, NC
195 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 195 reviews
April 25, 2026
Stopped in to look at several models. Told our salesperson Nate Reeves up front we were just looking. He said no problem then spent quality time showing us a few models. He was very knowl Told our salesperson Nate Reeves up front we were just looking. He said no problem then spent quality time showing us a few models. He was very knowledgeable about the inventory, each model and all the new technology on each vehicle. We had been to other dealerships looking as well but ended up buying a new GMC Acadia. Nate was a big part in that decision. After our decision was made Nate took all the time to introduce my wife to her new vehicle and every bell and whistle that was available until she was comfortable with every one of them. Also helped her set up her phone, On Star and her Google car play. If you want a no pressure experience and just the facts stop in and see Nate. Tell him Keith and Jan said hi. More
by keithsebastian
Employees Worked With
Nathan Reeves
April 16, 2026
I always get great service from Hendrick GMC. Personnel are always polite and make a good effort to keep waiting to a minimum. I like the video done by the service mechanic showing what was done Personnel are always polite and make a good effort to keep waiting to a minimum. I like the video done by the service mechanic showing what was done to the vehicle. More
by marktheshark6
Employees Worked With
Robert Rudloff
March 11, 2026
The service department is the absolute worst that I can imagine. The counter guys are great. The problem is service management. My Yukon’s air-conditioning quit cooling and I took it to Hendrick a little o imagine. The counter guys are great. The problem is service management. My Yukon’s air-conditioning quit cooling and I took it to Hendrick a little over a year ago since I had moved to the area. It was still under warranty because I had owned it less than three years and it had only about 24,000 miles They checked it out and acknowledged that the cooling wasn’t working but they couldn’t find the problem. I asked what would happen when I would bring it back in after the warranty expired. The service advisor said that they would cover the repair since I had brought it in while under warranty. After tolerating the hot vehicle I bought it back in with 39,000 miles on it and 4 months out of warranty. They miraculously found the problem that they couldn’t find while it was under warranty. They came up with a price of over $5,000 to fix the problem I kept cool and told them about the previous promise to cover the repair. They said no. They didn’t have the backbone to call me a liar to my face. That’s a good thing for them I told them I would think about it. GMC came forward without my asking and offered to pay half of the estimate and said Hendrick would probably cover the rest. Wrong. When Hendrick refused to cover anything I asked the service manager what they were contributing He said that he was contributing “good will “. I had the repairs made today and paid over $2500. They had also found a problem with the idler pulley making noise and estimated the cost to repair that at almost $400. I took the Yukon to a honest repair shop to get it fixed but they said it should be covered under GMC’s power train warranty. When I took it to Hendrick for the air conditioner repair and asked about the pulley being covered they said “oh yeah”. I think they are used to cheating customers that are trusting and naive. I intend to trade for a new Yukon in the near future but Hendrick GMC won’t be anywhere that I will consider and I am cautioning everyone to look elsewhere for a new vehicle and especially for a service visit!! Hendrick GMC is a great place to get cheated. There are a lot of alternatives that are honest!! More
by Redman72
Employees Worked With
Matt Moody
February 17, 2026
Benjamin was excellent to work with and very knowledgeable about the vehicles that are at this particular location. Very pleasant and would work with him again if we needed something else later knowledgeable about the vehicles that are at this particular location. Very pleasant and would work with him again if we needed something else later down the road. Thank you Benjamin for being amazing at your job! More
by Aventtwin
Employees Worked With
Benjamin and Rich in Finance
December 29, 2025
Nate O’Conner and Derrick were great in helping us buy the GMC AT4X AEV of out choice! The sales teams were very helpful and worked with us on price. the GMC AT4X AEV of out choice! The sales teams were very helpful and worked with us on price. More
by MattG
Employees Worked With
Nate O’Conner, Deitrick, Robert Rudloff, Shawn Worczak
September 30, 2025
Yesterday, I had a very pleasant car buying experience with my sales associate Mr.Perry. He was very nice and knowledgeable about the car. Today, he had my car cleaned, tanked off and with a red bow, re with my sales associate Mr.Perry. He was very nice and knowledgeable about the car. Today, he had my car cleaned, tanked off and with a red bow, ready for me to take delivery. The entire staff was great! No pressure sales tactic was applied; Awesome job Team Hendricks!! More
by Wayne.wright92f
Employees Worked With
Perry
