Hendrick Buick GMC Cadillac

i have used the service department at hendrick buick gmc for all of my service needs for 5 years, i have purchased multiple vehicles from them and the number 1 reason is because of their service department for all of my service needs for 5 years, i have purchased multiple vehicles from them and the number 1 reason is because of their service department and robert rudloff. i have worked with him on repair needs of several vehicles and have found him to have a high amount of integrity and is a very honest person. he has helped me with numerous issues on vehicles that were out of warranty and helped me get assistance with gm to help pay for the repair. he is always there when i need assistance the most. 5 stars to mr. rudloff and his service department. More

I located an used CTS online and contacted the dealership. I decided that I wanted to take the car out overnight and wanted them to pull the car from the lot until I could pick it up. I placed a dealership. I decided that I wanted to take the car out overnight and wanted them to pull the car from the lot until I could pick it up. I placed a $1000 deposit down for them to pull it. I did this on a Wednesday and picked up the car on a Friday. Test drove the car, decided that it was not the car for me and returned it the next day. The salesperson was not happy that I did not buy the car but said that the deposit would be returned to me account immediately. It took two weeks and several phone calls to get my deposit back. I will not purchase anything from a Hendrick dealership because of this horrible customer service experience. More

I am not normally one to complain when things go wrong with a vehicle service because, as with anything, accidents do happen. In this particular situation, however, I felt it necessary to inform others o with a vehicle service because, as with anything, accidents do happen. In this particular situation, however, I felt it necessary to inform others of my ordeal with Hendrick Pontiac-Buick-GMC in Cary, NC. I brought my vehicle in for a standard 90k mile service. The full service cost me nearly $1,000.00 which I paid in full upon collecting my vehicle. Up until the day of the service the vehicle had not given any trouble whatsoever. It made me suspicious then that the very same day I collected the vehicle things started to go horribly wrong. To cut a long story short, over the next few weeks I had numerous things break down on the vehicle, all of which should have been serviced during the 90k mile service. I returned the vehicle two more times to Hendrick Pontiac-Buick-GMC to have these issues fixed but they never were. I decided I was not prepared to take the vehicle there a fourth time so I took the vehicle to another dealership in the area to have it looked at. When this new dealership started poking around inside the vehicle they were appalled to discover that just about none of the things I had paid for in the 90k mile service had actually been completed. What is even worse is that they discovered that necessary parts had actually been removed from my vehicle! This new dealership performed all the needed repairs on my vehicle and it has been purring along wonderfully since then (about 6 months ago now). When I confronted Hendrick Pontiac-Buick-GMC about the problem they denied that they did anything wrong and accused the other dealership of telling lies. Mr. Robert Rudloff, the service manager at the dealership, treated me with such rudeness and disdain it made me furious. He refused to acknowledge any wrongdoing and refused to offer me any kind of refund for the work I had paid for that was not completed. I then wrote a letter to the owner of the company threatening legal action if they did not rectify the problem. It was only after this threat that the owner approved a refund of half of what I had paid for the original service. Even with the refund, the whole ordeal still cost me an additional $1,000.00, over and above the original $1,000.00 for the service. This has been an incredibly costly and frustrating experience for me and I would recommend that anyone stay as far away from Hendrick Pontiac-Buick-GMC as they possibly can. More