Hendrick Chevrolet Buick GMC Cadillac Southpoint

great salesman awful sales manager Salesman Kyle Sessoms was great as was JJ Brooks who assisted him, so was business/finance guy Matt.Cole However the sales manager Abdul Aldanab lie Salesman Kyle Sessoms was great as was JJ Brooks who assisted him, so was business/finance guy Matt.Cole However the sales manager Abdul Aldanab lied to me about the loan annual percentage rate. He said it was the absolute best rate available. One call proved him wrong by a one percent reduction which meant a couple of thousand more for me. Matt Cole corrected this immediately when bought to his attention Addul also really tried to push his accessories tying them into the trade price so you almost had to take them. I would never deal with this man again.He seem likeable, but don't trust him. More

Wonderful Brian was genuine, passionate, knowledgeable, friendly, and observant. Loved his energy. Ask for Brian he's the man. He made my experience of buying m Brian was genuine, passionate, knowledgeable, friendly, and observant. Loved his energy. Ask for Brian he's the man. He made my experience of buying my first car easy. More

Service was Exceptional Professional, timely, quality of work. Easy to schedule an appointment. Very pleased with the whole process. Knowledgeable personnel, friendly and res Professional, timely, quality of work. Easy to schedule an appointment. Very pleased with the whole process. Knowledgeable personnel, friendly and responsive. Great facilities and convenient to the Southpoint mall. More

Awesome experience from customer service to the closing. I had a wonderful experience. Everyone was patient, kind, and respectful. I can't thank this team enough. Brian Henry, my car dealer, worked high and I had a wonderful experience. Everyone was patient, kind, and respectful. I can't thank this team enough. Brian Henry, my car dealer, worked high and low to deliver. My husband and I asked for a white Equinox, and we got it with all the bells and whistles! We had all the bottled water, coffee, and snacks with no side eyes from the staff. One word in a high voice: Amazing! They have found a loyal customer. I will be back for my next vehicle purchase. Psst....Brian listened and engaged in all of our conversation from the first call to seeing us drive off in our Equinox. Buying this car was a very smooth process. More

Not a good experience. Not looking for perfection. Was not that inviting. Missing information was not given before I agreed with a plan. Needed the plan thoe. Slow service. After speaking with the serv Was not that inviting. Missing information was not given before I agreed with a plan. Needed the plan thoe. Slow service. After speaking with the service manager there was no apologies for the lack of communication on there end. This sucks because I left another dealer to come to this one with the same issues😵 More

Customer Service Sensitivity is a needed workshop Amber Rebholz was terrible on the customer service end. I had an appt on Friday 9:15 that was confirmed by email. I specifically had paperwork of the Amber Rebholz was terrible on the customer service end. I had an appt on Friday 9:15 that was confirmed by email. I specifically had paperwork of the work that needed to be done from another shop and the part it required that was supposedly under factory warranty still - I had to call Southpoint GMC Friday to find out when I could pick up my car only to be told it was not ready - then I had to call again on Sat to be told that it was still not ready with no loaner available. When I asked for one on Saturday evening to have to use on Monday for work and school(as she told me about that when I dropped my car off on Friday) since now my car would not be ready until Monday - I had no way to get to work or to get my child to school as he is a car rider - I had to scramble to take care of that situation when Amber could have avoided all of this by clearly communicating with me about my vehicle and having a loaner available to me since this should have been taken care of on Friday or Saturday at best- then finally on Monday when the car was ready I was informed that this part is NOT covered under the factory warranty and that I would be required to pay my 300$ deductible - I do not mind paying for work done however I was already told it was covered and I feel like Amber made it sa that I did incur a cost as I had to ask her numerous times for the service department manager name and email - she told me she would let them know my displeasure and I had to ask three more times for it as she never call my cell phone # about any of this she reverted to sending me emails instead - there is email threads on your system to prove this to show how this conversation was going. I normally take my vehicles to the GMC on Hwy 64 in Cary and will not recommend the south point location to anyone for this very reason - I have been in customer service for 25 years and would never treat anyone like she treated me, a single mom with one vehicle (that is beside the point however she needs to understand how her actions effect others). Customer Service Sensitivity would probably help her a lot as she made your whole team look bad. More

Lied to by 2 mechanics The customer service reps were great. Your mechanics however were dishonest. TWO of them said that my brake fluid looked dirty and needed to be flushe The customer service reps were great. Your mechanics however were dishonest. TWO of them said that my brake fluid looked dirty and needed to be flushed. I had JUST had that done at the same dealership not long before. The Customer rep went out, put her finger in the fluid holder, and the fluid was sparkling clean. She was astounded that the mechanic had said it was dirty.This experience makes me wonder how many other repairs they LIED about. I never had this issue with Crown Point Honda. I will NEVER EVER recommend this dealership and actively let people know about the LIE I was told. Your fancy waiting area does not make up for lies and excessively expensive repair costs. Also, the Cheetos in your free snack area were stale. More

Saturn Service With A Smile I just needed a simple service performed: program two new 3rd party remotes. I was super impressed that I was taken within a couple of minutes from my I just needed a simple service performed: program two new 3rd party remotes. I was super impressed that I was taken within a couple of minutes from my arrival. The service, which was originally estimated to take about an hour, was completed in about half an hour. The facility was bright and clean with a comfortable waiting area, free coffee and free WiFi! The staff was friendly, polite and attentive. I had a question about some recommended service and the answer was courteous and very clear. I will be back for service in the near future. I am extremely satisfied that my Saturn, even though no longer manufactured by GM, has a safe and reliable service source! More

Tracie C I have a great experience. The sales person had not been working in sales a long time but was patient, kind and he knew what he was selling. My 1st ne I have a great experience. The sales person had not been working in sales a long time but was patient, kind and he knew what he was selling. My 1st new car in a while and I satisfied. Thanks for your great customer service. More

Disappointed From beginning to end the service department fell short. It appears to be poorly managed. The sales side is a completely different story. Service From beginning to end the service department fell short. It appears to be poorly managed. The sales side is a completely different story. Service could have cared less about me as a customer. I was a number in line for a repair. Apparently, door handles breaking are “cosmetic issues” and not mechanical issues. Cosmetic = warranty does not apply. More