Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hendrick Chevrolet Buick GMC Cadillac Southpoint
Durham, NC
904 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 904 reviews
October 28, 2016
Christi Chamberlain Best service experience during and after visit. The entire staff was patient, kind and courteous. I would definitely recommend them. I got a tour o Best service experience during and after visit. The entire staff was patient, kind and courteous. I would definitely recommend them. I got a tour of the very clean showroom and service area. Vehicle perks and details were very well explained. On star, blue tooth and XM all set up before I left for home. More
by Christi23
Employees Worked With
Briana barksdale, Eric Duncan
October 27, 2016
2016 Equinox! Loved everything about the dealership from the time I pulled on the lot! Dan Wuliger was extremely helpful, friendly and very professional. Was very k Loved everything about the dealership from the time I pulled on the lot! Dan Wuliger was extremely helpful, friendly and very professional. Was very knowledgable about his job as well as the dealership and the vehicle I was purchasing. I normally hate going to car dealerships but Hendrick made it especially easy and made me feel at home. They have followed up with me periodically since my purchase just to see how things were going and if I still loved my 2016 Equinox (which I do:)) I will definitely be buying my next vehicle at Hendrick south point! More
by Ashley731
Employees Worked With
Dan Wuliger
October 24, 2016
Great deal ership, great customer service. Nick was a pleasure to work with. We originally went in to discuss a vehicle that was st another location And he showe ership, great customer service. Nick was a pleasure to work with. We originally went in to discuss a vehicle that was st another location And he showed us some vehicles on the lot so we can leave with a new car, which we did. He was honest and wasn't pushy. We will definitely be back when it's time for another purchase More
by Dlaw0218
Employees Worked With
Nicolas Gerula, Abdul Aldanab
September 22, 2016
They may cause the problem, but it will be your problem So sincere when the money is flowing their way, but when they screw up--not one person cared enough to actually try to do something about it. I was p So sincere when the money is flowing their way, but when they screw up--not one person cared enough to actually try to do something about it. I was passed from person to person who obviously didn't care and couldn't wait to pass me on. The problem was the fob locking itself and my phone inside while I was out of town. I emailed Hendrick Chevrolet contact address and waited 2 hours without a response. I tried the live chat, but the ditzes kept promising to have someone contact me, but it never happened. They couldn't quite grasp the concept I was without a phone and kept asking for a contact phone number. Finally in desperation I borrowed a phone from someone and called Hendrick. Was put on hold and then told the service manager was being consulted. He never got on the line. I did get his email and sent him an email asking what could be done. Responded 4 hous later saying he was "out of the office" even though the lady said she talked to him. Was given roadside assistance phone # and called them. First person couldn't find anyone to help so she gave me to another lady who had "extra resources". Kept on hold a half hour. Then she said she couldn't find anyone to help. She couldn't find a locksmith and she couldn't find a tow service to take it to the nearest dealer. I called the dealer and he refused to help until I sent written proof of ownership--which was locked in the GD CAR. That didn't satisfy him. So I emailed my wife. She is dropping off the 1 year old, driving 3 1/2 hours to get me the second key and then 3 1/2 hours home. Thanks Hendrick Chevy--I hope Karma bites you in the butt and when it does, you think of me. More
by Monty
Employees Worked With
had contact with at least 5 or 6 persons in service and chat live
September 01, 2016
Don't trust them I am sadly locked I to a service agreement with Hendrick and so beyond frustrated. Do not trust them! They cannot perform a simple oil and filter chan I am sadly locked I to a service agreement with Hendrick and so beyond frustrated. Do not trust them! They cannot perform a simple oil and filter change. That's right they put the wrong filter on my car and all the oil flooded out of my car! They will not own any wrong doing or that the incident even occurred after they corrected the filter and lack of oil. I just had another oil filter service with an appointment set up well ahead of time only to wait two hours! So sure if you want your car possible ruined and waste all your free time choose Hendrick other wise stay away. More
by Gray
Employees Worked With
Chris Adams, Skip Sartor, David Moseley, Davis Kigenyi, Joel Williams, Carlos Aragao
August 31, 2016
excellent Service at Hendricks was absolutely amazing , all staff was friendly and I feel everyone we t above and beyond expertises Thank you all again!! Ga Service at Hendricks was absolutely amazing , all staff was friendly and I feel everyone we t above and beyond expertises Thank you all again!! Gail Beulah More
by Guytina Crudup
Employees Worked With
Austin, Tiny Deese, Abdul Aldanab
July 31, 2016
Great Day in the Neighborhood Thank you Terry for your great customer service. I have been with Chevrolet for about 2 years and I have not been disappointed. Great people, great at Thank you Terry for your great customer service. I have been with Chevrolet for about 2 years and I have not been disappointed. Great people, great attitudes. More
by Equinox
Employees Worked With
Terry
July 22, 2016
Vehicle purchase From the time we walked into the dealership we was greeted with great customer service. Our sales representatives had great attitudes and made us feel From the time we walked into the dealership we was greeted with great customer service. Our sales representatives had great attitudes and made us feel that they genuinely cared about our needs. It made the vehicle purchase an awesome experience. More
by Lovely_da
Employees Worked With
Abdul Aldanab
July 05, 2016
Best Customer Service I've Seen in a Long Time! All I can say is Maggie Maggie Maggie! I came to Hendricks with one thing on my mind. I told her what I was looking for in a car and she was determine All I can say is Maggie Maggie Maggie! I came to Hendricks with one thing on my mind. I told her what I was looking for in a car and she was determined to find the car that fit my style. Being in sales myself I will say, she is very good and I need her on my team. Abdul and Kevin, all I can say is awesome! Abdul took care of me with the paperwork by helping me understand everything I was getting for my purchase and Kevin helps you feel so much better by helping you understand your car. There were so much teamwork among these group of guys that I was happy that I bought my car from here. Thank you guys for everything but I most definitely have to thank Maggie for everything. I didn't have to rent a rental car this wkd for the 4th and when I pulled up at my family reunion everyone fell in love with the car! So look out for the phone calls, because I gave everyone your info! Thanks again! More
by kekemel72
Employees Worked With
Maggie and Kevin Scoggins, Abdul Aldanab
July 05, 2016
Brand New Arcadia Service was fantastic! Brian was very helpful he asked what all I wanted and worked till I got exactly that and more. Everyone was so nice and made th Service was fantastic! Brian was very helpful he asked what all I wanted and worked till I got exactly that and more. Everyone was so nice and made the whole car buying experience very pleasant. When I have the need to replace my husbands truck I will go back to Hendrick Southpoint. More
by ericaslaton
Employees Worked With
Brian Wilson
