Hendrick Chevrolet Buick GMC Cadillac Southpoint

I came into contact with Eric through my USAA Car Buying Program. He received the alert, called me quickly thereafter, and told me how they would price the deal, no surprises. I showed up the next day to Program. He received the alert, called me quickly thereafter, and told me how they would price the deal, no surprises. I showed up the next day to close the deal. A pleasant experience was all that I needed to feel good about my purchase of a 2012 GMC Accadia Denali. Eric honored the deal from 24 hours earlier. Even the lateness of the hour on December 31 didn't keep him from installing the navigation DVD and reviewing the vehicle in detail to familiarize myself with all of the new features. Also, as part fo the deal above, I traded an 11.5 year vehicle toward the purchase. Eric and his team at Hendricks made it seem easy, fair and reasonable. I'm glad to have found Eric and will buy from him again. More

From the time we entered the dealership, everyone was friendly and warm. We visited the dealership to drive a '12 LaCrosse and worked with Vu Vo. Vu went with us to test drive the car. He took the time friendly and warm. We visited the dealership to drive a '12 LaCrosse and worked with Vu Vo. Vu went with us to test drive the car. He took the time to review the various aspects of the car and answer any questions. He was always friendly but never pushy which I really appreciated. After our drive, we went back to the dealership to talk about price. Vu worked through all the preliminaries to come up with a price for our tradein which we found very fair and a price for the new car. We quickly found a bottom line that worked for us both. Once we arrived at a price, we were sent to Michael Peak's office to sign all the paperwork. Michael was also very warm, friendly and professional. While all the paperwork was being done, the new LaCrosse was being readied for us to take home. Unfortunately a problem showed up. Vu was most embarrassed that something was wrong with the car we had planned to buy. He apologized profusely as well as his boss, Geoff Edwards. However, they offered to fix the vehicle or find us a new one. We decided to have the dealership find us a new one. They gave us a vehicle to drive home and the next day Vu brought us our new car. He went over all the new paperwork and then spent all the time we needed going over the bells and whistles in the new car - and there are a lot. The whole experience was a positive one - even when there was something wrong with the new car. The dealership was totally responsive to the situation and worked to make everything right for us. This car buying experience was the least stressful we've ever had and we would recommend both the dealership and especially Vu Vo as a salesman. We are planning to purchase a second vehicle sometime in the near future and will be back in touch wih Vu when the time comes. We can recommend both Hendrick GMC Buick and Vu Vo without any reservations! Jim and Vicki Cilley 11/29/11 More

Great customer service and friendly staff. Drove 50 miles out of my own town to purchase vehicle and it was well worth it. I have already recommended Hendrick Automall to friends looking for vehicles. Overal out of my own town to purchase vehicle and it was well worth it. I have already recommended Hendrick Automall to friends looking for vehicles. Overall the best experience I have had buying a used vehicle and would definetely come back for any future auto purchases. More

Service went well. Appreciate the shuttle service. Fixed items under warranty even then light cover for the map light. Remembered to reset the oil meter to 100%. Fixed items under warranty even then light cover for the map light. Remembered to reset the oil meter to 100%. More

All employees encountered were very helpful and nice, and informative. We had a problem with our purchase before a week was out and the dealership was excellent in helping to quickly resolve the problem. W informative. We had a problem with our purchase before a week was out and the dealership was excellent in helping to quickly resolve the problem. We could not have asked for any better treatment. All phases, towing, diagnosis and fixing the problem in record time to meet "OUR" schedule. EXCELLENT SERVICE and although the sales end seemed long to us (having NOT bought a car in many years) the process was still easy. Would definitely send people your way, Thanks, Gale and Ski More

I have to say we have never had a better experience I have to say we have never had a better experience buying anything (except for spending that much money but, hey, we needed another car). The Enclav I have to say we have never had a better experience buying anything (except for spending that much money but, hey, we needed another car). The Enclave is gorgeous and a pleasure to drive, we're so happy we picked Buick. From the moment we walked into the dealership, we were treated warmly and with respect which added to our car-buying experience. Vu Vo took us on a test drive and spent time showing us the car from top to bottom. He was straight forward with his answers and didn't try to strong arm us into buying, which we both appreciated very much. When we sat down to start the buying process, Vu took great care of us, he never rushed us. He went over all the details carefully until we were satisfied. Once we finished the financial part with Vu, he had Paul take us to our car and we spent a lot of time going over every button and gizmo. He took us through all the navigation screens, spoke with us about OnStar and XM radio and patiently answered all our questions, even when we had to have him repeat an instruction. A few days later we had the car care work done to protect our seats and the exterior paint job, and Paul took great care of me. The moment I arrived I was waved into the service area and Paul got me a loaner so I wouldn't have to wait there for the 3-4 hours. After going through the car with Paul, we sat down with Michael Peaks to finalize the numbers and go over the extended warranty packages. Mike was fun, engaging, and very thorough in describing all the options available. He was patient while we took the time we needed, and even had a good sense of humor when we kicked him out of his office to talk about what we wanted to do. He was a real pleasure to work with, and took some of the sting out of paying for the car. Which is incredible considering how much money we spent in one day! Aaack! Bottom line, we are thrilled with all of the people involved with our Enclave purchase and will not only recommend Hendrick Durham to our friends, we'll be back when it's time to buy another car. Mike and Leslie Nuccio More

My wife and I were pricing around for an Eco Cruze. Durham Auto Mall was the first place we tried, and we may as well have just stopped there. Unlike some other dealers, Durham treated my wife with as Durham Auto Mall was the first place we tried, and we may as well have just stopped there. Unlike some other dealers, Durham treated my wife with as much respect as they treated me; other places just looked past her. Our budget was tight, and Eric and the sales manager worked hard to find a car that they could order in to match the price we needed (and in fact, they got one for a little less than the goal price we quoted them). They always kept that price in mind and, while they showed us our options, they never pushed the upsell. We took a while to make up our minds, and Eric showed saintly patience through the whole process. When it came time to finance, Rodney was every bit the gentleman Eric was. When I was in his office, I was his only concern, no matter who was paging him. I brought in a great preapproved rate from my bank and agreed on his offer to match it. When I came back the next day to sign, he had done a little extra work and chipped that rate down another 1/4%. We had agreed to buy the car already, but he just cared that much about doing the best he could for us. Eric and Rodney are the two people I worked with most at Durham Auto Mall, but every person my wife and I ever met there was the opposite of the care salesman stereotype. Everyone -- managers, other salespeople, receptionists, and mechanics -- was pleasant, respectful, welcoming, and above all trustworthy. When we get another car, we're going back to Durham. More

Our experience with this dealership was expectional. We contacted them via an internet request and received a response sooner than 24 hours. My initial contact with Elizabeth was good as she was able to d contacted them via an internet request and received a response sooner than 24 hours. My initial contact with Elizabeth was good as she was able to do some initial legwork in order to obtain the exact specifications we were looking for. We were then put in touch with Eric who was our personal sales conultanct. We told them exactly what we wanted, they found it and he immediately was able to meet our price expectations. The deal was done so quickly and smoothly, we didn't even have to go into the dealership. Everything was handled via the internet and the vehicle was delivered to our doorstep and paperwork was signed. Eric did a complete delivery demonstration through the vehicle in our own driveway. We had our vehicle within 3 days...including the time from our initial internet request. We used our USAA buying service as they are a preferred dealership. They proved to meet and exceed our expectations from start to finish. Eric is a complete gentleman and very professional and responsive. We walked away from many other dealerships due to the lack of professionalism and willingness to go that extra mile for us and handle the delivery and pricing structure we wanted. We couldn't have asked for a smoother deal. Thanks you! Sincerely, Stacie & Carl Warner More

Excellent price on new 2011 Corvette. Both Eric and Michael are very knowledgable of the the products they sell, professional and curtious. Great customer service with a great price! I'm glad we made t Michael are very knowledgable of the the products they sell, professional and curtious. Great customer service with a great price! I'm glad we made the 1 and 1/2 hour drive. More