Hendrick Chevrolet Cadillac

Extremely disappointing service I brought my car here for a recall and I left specific instructions on on how I wanted it handled and if the recall did not fix the issue that I was having only only after the a recall and I left specific instructions on on how I wanted it handled and if the recall did not fix the issue that I was having only only after they fixed the recall was I going to see about having them run a diagnostics on it. They completely disregarded how I wanted it handled we're just going to do it however they wanted and once I found out and didn't let them they did the recall I went to pick up my car and one of the techs left the light on and left my car with a dead battery. Bear in mind I drove the car up there to have the recall done. Never in almost 40 years have I ever dealt with this level of unprofessionalism From a dealership. I can honestly say if I have another recall I will drive To a Cadillac dealer in Charlotte instead of taking my car back here. Just the simple fact they would leave a light on and leave my car dead in their parking lot After they called me to tell me it's finished I'm just sitting here shaking my head and I just told them not to worry about it I would come back up with my old man to deal with it. We are now on our second trip to them as they misdiagnosed what was wrong with my car After the general manager talked me into giving them a second chance. So now waiting to see if they fixed it properly the second time. I literally have no faith that it will be fixed properly I have decided to purchase the best Triple A package in case I get stuck on the side of the road on my trip to Florida. I'm actually looking into filing a complaint with the Better Business Bureau as well. So an add on to my original review we have picked it up it seems to be running fine but their mechanics left nice grease mirrors on the interior in the interior big black place for someone's hand apparently touched By the driver's side door. So check engine light back on in less then 4 hours from picking it up when they said it was fixed and now a 3rd trip back and now they still don't know what's wrong after 3 trips and almost 1000 dollars later More

The service here is top tier. They're professional, timely and completely transparent. All (four) of the cars in our family get the royal treatment here. And, a special shout out to Jake Sands who r timely and completely transparent. All (four) of the cars in our family get the royal treatment here. And, a special shout out to Jake Sands who really goes out-of-his way to treat us right. We are, as they say a delighted customer! More

Really want to thank my service advisor Jake for his professionalism and going over and beyond to make sure that my family was takin care of.in a timely fashion. Much appreciated Jake . professionalism and going over and beyond to make sure that my family was takin care of.in a timely fashion. Much appreciated Jake . More

I purchased my F-250 from Shar Mellon she was very helpful and professional dealing with Ms Mellon and Chris Griffin was an absolute pleasure and will definitely buy my next car from there. I would hi helpful and professional dealing with Ms Mellon and Chris Griffin was an absolute pleasure and will definitely buy my next car from there. I would highly recommend buying from there and ask for Shar Mellon More

We’ve bought several cars from here and have had the BEST experience! I absolutely will never go anywhere else for a car again! Thanks to them all. experience! I absolutely will never go anywhere else for a car again! Thanks to them all. More

I have purchased two vehicles from Hendrick Chevrolet Monroe. I had experience with A.J. Huff and Chris Goodman. Both very professional, not pushy, knowledgeable, and friendly. Buying from them is a Monroe. I had experience with A.J. Huff and Chris Goodman. Both very professional, not pushy, knowledgeable, and friendly. Buying from them is a pleasure because there was a totally different feeling. None of this "have we got a deal?" stuff. They both want you to drive away happy. Also, I've had to go back twice and sit with A.J. Huff because I had forgotten how to use a feature. Totally patient. I'm sold on Chevrolet and I will buy them all at Hendrick. More

Wonderful experience last weekend at Hendrick Chevrolet Monroe. I leased a 2018 Traverse from them 3 years ago and my lease was up this month (March 2021). Within an hour of being on the lot, Chris Goodman Monroe. I leased a 2018 Traverse from them 3 years ago and my lease was up this month (March 2021). Within an hour of being on the lot, Chris Goodman had already found and showed several options for another SUV for me to consider. We left with a Yukon Denali that was perfect for our family! More

I have leased my last three vehicles from Hendrick Chevrolet Cadillac and had them do the maintenance service as well. All of my dealings with the organization have been excellent! Mike Boylan, the Chevrolet Cadillac and had them do the maintenance service as well. All of my dealings with the organization have been excellent! Mike Boylan, the Service Advisor for my latest service was professional, knowledgeable, and pleasant. More

there weak link is the service department. I went back there weak link is the service department. I went back for my final maintenance service due to the poor quality service on 4 new vehicles over the pa there weak link is the service department. I went back for my final maintenance service due to the poor quality service on 4 new vehicles over the past few years. My apointment was at 7:30 am. I waited over three hours! I noticed again that they failed to rotate my tires. I brought it to the attention of the service manage. He advised me that the person responsible decided not to rotate them because they looked new. More