Hendrick Chevrolet Shawnee Mission

HORRIBLE COMPANY This is by far the worst company I have ever worked with. After 3 1/2 years of having the same issue with my 2010 Camaro, it finally seems to be runni This is by far the worst company I have ever worked with. After 3 1/2 years of having the same issue with my 2010 Camaro, it finally seems to be running correctly. Once I gave the loaner back, they came back to me saying I damaged the bumper(which I didnt) and then on top of that, the xxxxxxxxx manager threatened to call the police over the whole ordeal. I would not recommend this horrible company for anything. DONT BUY FROM THEM, DONT USE THEIR SERVICE, JUST GO DOWN THE STREET TO FORD, OR TOYOTA, OR EVEN KIA! More

Purchasing a Cruze My husband and I had visited Roberts Chevrolet in Platte City Missouri originally. We were hoping to keep our business local if at all possible. Rob My husband and I had visited Roberts Chevrolet in Platte City Missouri originally. We were hoping to keep our business local if at all possible. Roberts was a horrible experience and we were treated so badly! But we were determined to find the right car at the right price so we traveled the extra 30 miles to visit Hendrick's Chevrolet in Shawnee Mission, Kansas. From the minute we walked in the door it was a positive experience! Our salesman, Andre Upshsaw approached us with a HUGE smile on his face, and ready to make a deal! Well, buying a car is just one of those things that takes pretty much an entire day, but Andre was more than willing to spend whatever time he needed to, to make sure we got exactly what we needed! He has this thing he does where he goes and picks a "control" car and once I see that car I can decide if I want more features, or different colors or whatever...Well, he got it SPOT ON with the first car! To say the least I was totally impressed! We ended up negotiating what I thought was a very good deal, and even though Andre and his sales manager Dale (The AMAZINGLY HANDSOME DALE MERCER) tried to pretend like making this deal with me was going to limit their future abilities to buy shoes for their children, they gave me the deal I could live with. It was about as fun of a car buying experience as I had ever had. Andre and Dale kept us laughing from start to finish! At the end of the day, what really matters is Andre worked very hard to make the deal happen, and between Andre's efforts, and Dales humor your dealership has gained a fan for life! We plan to look at a truck for my husband in the future and we will most definitely start our shopping at Hendricks! Plus we have 5 kids...all of car buying age! We will let them all know how great you guys were...and now that you know better than to try to negotiate with me...I'll bring all my kids in when its their time to look for a new vehicle! More

Great car buying experience It was 48 hours from the time I stepped foot on Hendrick's property to the time I purchased my pre-owned Cruze. Working with Greg, I immediately felt It was 48 hours from the time I stepped foot on Hendrick's property to the time I purchased my pre-owned Cruze. Working with Greg, I immediately felt that I had a strong support liaison to educate me on various car options, features, pricing, etc. He was aware that I was exploring other dealer and car options and respected my position. Greg demonstrated exceptional follow-up and information flow unlike the other dealers I was working with. He assisted with the process all the way through an informative meeting with Beau Short of finance team to finalize the purchase. All in all, a very positive buying experience More

Great new and used selection! I bought a slightly used 2012 Corvette. Levi was very friendly and helpful. I appreciate that work to get the deal completed quickly! Great job! I bought a slightly used 2012 Corvette. Levi was very friendly and helpful. I appreciate that work to get the deal completed quickly! Great job! More

Did not drive out with what we drove in for. Visited the site for a vehicle we had seen on the Hendricks USA site, not realizing that the vehicle was not at this dealership. After explaining the Visited the site for a vehicle we had seen on the Hendricks USA site, not realizing that the vehicle was not at this dealership. After explaining the vehicle we were interested in was actually in GA, John and team went out of there way to find a vehicle that, while not what we were initially interested in, met 100% of our needs. Despite the bad weather and late hour, both the sales and finance teams were eager and helpful in allowing us to walk out as very happy customers. More

Exceptional Experience I purchased a 2014 Chevy Captiva. Of course I love the car, however being my first major solo car buying experience, my mother and I were blown away w I purchased a 2014 Chevy Captiva. Of course I love the car, however being my first major solo car buying experience, my mother and I were blown away with Hendrix Chevrolet. John listened to our concerns/wants and did he very best to answer all our questions. He never pressured us into buying immediately rather encouraged that we should follow our own process of doing things (it was our first stop). Needless to say, we were back that evening sitting with John talking numbers on a car I had stumbled upon. My mother had some health issues at the time and they did an exceptional job adjusting to the circumstances. Every staff member we encountered was very friendly, genuine and courteous. Hendrix should be very proud of the staff they have developed. HIGHLY RECOMMENDED. More

We will return to Hendrick! Andre,      I love, love my new vehicle! Thank you for being so great. My husband and I have had a couple of discussions about the buying exper Andre,      I love, love my new vehicle! Thank you for being so great. My husband and I have had a couple of discussions about the buying experience we encountered with Hendrick and we both agree we will be back again. You and Cory and Mary were very friendly and thorough. Best buying experience for both of us. An excellent review to come!  Hope you got your Catfish dinner. :-) GO ROYALS! Kimberlee 'Christine' Young-Irvin Sent from my Verizon Wireless 4G LTE smartphone More

Good experience My experience was great. This was mostly due to John Troast. He worked diligently to find a vehicle to satisfy my needs, with little pressure. My experience was great. This was mostly due to John Troast. He worked diligently to find a vehicle to satisfy my needs, with little pressure. More

Cross Country Car Purchase I purchased a 2011 Shelby GT 500 Convertible relying on pictures and discussions with John Troast since I lived over 700 miles away in Ludington Michi I purchased a 2011 Shelby GT 500 Convertible relying on pictures and discussions with John Troast since I lived over 700 miles away in Ludington Michigan. After talking with John at length about the car, and more importantly the overall customer service philosophy of the Hendrick dealership group, I felt very comfortable that the condition of the car would be up to my standards. After making an 11 hour road trip to pick up the car, I can tell you that I was not disappointed! I would recommend John and the Hendrick team to anyone. Thank you much for making this purchase a success for me! More

I found EXACTLY the car I was looking for . Actually the sales staff really didn't have to do any selling at all, but they were very helpful and friendly and took care of business promptly. S . Actually the sales staff really didn't have to do any selling at all, but they were very helpful and friendly and took care of business promptly. Same with the finance department. We ended up not needing financing from the dealer but they worked very hard and did provide me with a contingency plan on financing. Overall I am quite pleased with this dealership and they are at the front of the line when the time comes to trade in my truck for a newer one. Thanks Hendrick!! I'll be seeing you in the future. More