Dealer Reviews
Service Reviews
Cars for Sale
Log In
All Salespeople
Sales Department
Hendrick Chevrolet Shawnee Mission
Merriam, KS
384 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Filter Reviews by Keyword
By Type
Showing 384 reviews
January 29, 2023
So so experience. Nothing makes this dealership stand out. They use the typical car sales tactics and their business acumen is mediocre at best. They are not very Nothing makes this dealership stand out. They use the typical car sales tactics and their business acumen is mediocre at best. They are not very people friendly and don’t do what the customers want but instead, waste your time and keep you waiting. This keeps the customer inside longer, but the patience grows thinner. Even after there’s nothing the customer wants to buy, the car salesman begs you to stay because he has to let his manger talk to you before you leave. VERY UNPROFESSIONAL. This is definitely not putting the customer first. This de-values the customer and leaves a negative impression on the dealership. Also, when a customer says they want to drive a specific vehicle and it happens to be available on the lot to drive, it should never take 15 more minutes of talking by the salesperson and then an additional 30 minutes just to locate the vehicle. People can apologize or say they are sorry, but these are only empty words with no promises. If they were truly sorry and cared about the customer, they would do anything and everything the customer asked, and in a timely fashion, to earn the customer’s business. It’s truly sad when the customer knows more about Customer Service and how to treat others even better than they expect to be treated. More
by Chris
Employees Worked With
Jarvis???
Helpful December 30, 2022
We went to Hendrick Chevrolet just to look and meet Clarissa and wow what an experience She was kind and knowledgeable and we bought a Truck The rest of the team did a Great Job also Thank You Clarissa Clarissa and wow what an experience She was kind and knowledgeable and we bought a Truck The rest of the team did a Great Job also Thank You Clarissa and Hendrick Chevrolet More
by Kimberly B
Employees Worked With
Clarissa
December 30, 2022
Tim Bowers was great to work with. Had the car we were interested in pulled up when we arrived and had us in and out with a new car at a price that fit great for our budget. If you are Had the car we were interested in pulled up when we arrived and had us in and out with a new car at a price that fit great for our budget. If you are in the market, go see him! More
by Mindy S
Employees Worked With
Tim B
December 30, 2022
Great service. They were swamped and I did wait a bit, but got a free car wash! People were very friendly and accommodating. They were swamped and I did wait a bit, but got a free car wash! People were very friendly and accommodating. More
by Kimberly M
Employees Worked With
JP
December 30, 2022
I’ve always had a great experience at Hendrick! Clarissa and Oneida are my go to girls; very knowledgeable and helpful. Keep up the great customer service, and I look forward to doing business with Clarissa and Oneida are my go to girls; very knowledgeable and helpful. Keep up the great customer service, and I look forward to doing business with them again on future purchases. More
by Nicky S
Employees Worked With
Oneida
