Hendrick Chevrolet Shawnee Mission

Awesome Job! I was in and out with no hassle. While I was going through the financing portion Cody went and got my car washed. He also helped me set up my Bluetoot I was in and out with no hassle. While I was going through the financing portion Cody went and got my car washed. He also helped me set up my Bluetooth, XM Radio, and OnStar right then. Perfect customer service :) More

Awesome Customer Service! When I purchased my new 2014 Corvette, I was introduced to JP Bustamonte. JP is in charge of the Service Department. He takes fantastic care of me and When I purchased my new 2014 Corvette, I was introduced to JP Bustamonte. JP is in charge of the Service Department. He takes fantastic care of me and my car! He is my "go to" guy in Service. I honestly felt like one of their family! He takes care of the customer and treats you like you come first. I highly recommend JP and the Hendrick Chevrolet Service Department. More

Incredible Experience I gave this dealership 5 stars all around simply due to Cody Strange. I was able to feel comfortable and like I had someone on my side helping me get I gave this dealership 5 stars all around simply due to Cody Strange. I was able to feel comfortable and like I had someone on my side helping me get the best deal around. Not very many dealerships or sales reps do that. Cody far surpassed my expectation, and they aren't the easiest expectations to meet. He definitely deserves the best review, thanks Cody keep up the great work!!! More

Terrific buying experience! I bought a new 2013 C7 Corvette Stingray from Jon Bivens and had a terrific buying experience with him and Hendrick Chevrolet. Jon was professional, I bought a new 2013 C7 Corvette Stingray from Jon Bivens and had a terrific buying experience with him and Hendrick Chevrolet. Jon was professional, courteous and treated me like a valued customer. And he knows his stuff-Jon answered every question I had about the car and was never pushy. I would highly recommend this dealership along with Jon Bivens. More

Extremely Please Customer! I'm very pleased with the level of customer service I received from the moment I walked int the dealership. After many trips to numerous dealership I' I'm very pleased with the level of customer service I received from the moment I walked int the dealership. After many trips to numerous dealership I'm glad I stopped by Hendrix Chevy. Upon my arrival I was immediately greeted with a friendly smile from two individuals at the front desk. I was offered bottle water and popcorn as a courtesy by multiple staff. My Sales Consultant Andre was great to work with. Andre was extremely kind and very easy to work with. Andre worked tireless on my behalf to negotiate a more than fair sales price on a not so easy deal. Andre was available by cell phone while I pondered of the decision to purchase a new car. I was really impressed that Andre went above and beyond to make me feel comfortable with the purchase of my new car. I would highly recommend Clinton "Andre" Upshaw to anyone who desires and honest and hardworking Sales Consultant!! More

Awesome experience We came in and specifically asked for Bob Winn because he had been so helpful when we purchased our 2011 Camaro in 2010. We were looking to trade in We came in and specifically asked for Bob Winn because he had been so helpful when we purchased our 2011 Camaro in 2010. We were looking to trade in the Camaro and get a new Equinox. Bob was so helpful doing work up front before we got there. He worked with us and found that to order an Equinox we would need to get a 2015. Bob made the early trade in a smooth transition and I can't wait to get the brand new Equinox. Thank you Bob for all your help. You have a great attitiude and we look forward to working with you in the future and will recommend you to anyone who is looking for a Chevrolet. More

Shameful Our Acadia had a well known transmission problem. I had used Hendrick many times for small items but thought I would try them for this transmission r Our Acadia had a well known transmission problem. I had used Hendrick many times for small items but thought I would try them for this transmission review. After spending nearly $100 to have the problem "diagnosed", (I told them exactly what the problem was...for free and they confirmed the diagnosis) they came back with the statement that the total repair for the transmission and a few "other" small items was upwards of $8,000. Knowing there was an issue, but not wanting to keep the car much longer anyway, I offered to sale it to them or use it for trade. Their offer....$1,000. First off, this was clearly unacceptable as the car could have been sold for scrap for more than that. I quite politely declined all service and proposals from them. Within one week, I had the car repaired for $3,000 at a much more trustworthy business and one that said there were no other issues with our vehicle. A month later, after being thoroughly inspected by another reputable used car giant, I sold the vehicle for $11,0000. In total, I saved $15,000 by not doing business with this very, very shameful company. More

Warranty Problem Corrected Spectacularly My daughter is in college in Kansas City, and we are in St. Louis. She was having starting problems with her new Cruise, took it to Hendrick Chevrole My daughter is in college in Kansas City, and we are in St. Louis. She was having starting problems with her new Cruise, took it to Hendrick Chevrolet for warranty repairs. After replacing her battery, her car was returned with a cracked windshield. She was feeling like she was getting the run around from the service department, but after meeting with Scott Landreth to address this problem, he was gracious enough to take care of the problem. My daughter was offered a new loaner car while her was being repaired, and it was completed within a day. This started out to be an upsetting experience for her, but came to a great conclusion thanks to Mr. Landreth and the others at Hendrick Chevrolet. Thanks for your wonderful help with a college kid that is too far away. Rob Schreiber More

Hendrick Chevy Experience I am a professional buyer with 35 years experience and this was the 6th new car I've purchased from Hendrick/Superior over several years. I've purchas I am a professional buyer with 35 years experience and this was the 6th new car I've purchased from Hendrick/Superior over several years. I've purchased new ones from other Chevy dealers but the experience is not what you'll get with Hendrick. These guys are very good at what they do and will go the extra mile to take care of you and make sure your experience is the best it can be. This is now the 4th from Bob Winn at Hendrick and I've never found an easier salesman to deal with. Thanks Bob you're the best. More

Worst dealership service center I have EVER been to. They replaced the transmission on my brand new car when it was not need, later finding out that the noise was coming from the flywheel.. They put 39 miles replaced the transmission on my brand new car when it was not need, later finding out that the noise was coming from the flywheel.. They put 39 miles on my car, and wanted to test drive it one more day, to which I told them I would not be allowing them to do and I would be taking possession of my vehicle then. Derek Miller gave me an attitude, told me he would have to speak with a service manager to give me my car back, and soon after they pulled it up front for me.. I then asked for the service sheet for what they have done to my vehicle, and Derek then told me I couldn't have it and I'd have to come back the next day for it. I will NEVER return to Hendrick Chevrolet ever again! Absolutely horrible experience... Not to mention the scratch above my door from what looks like to be a ring someone was wearing, which was not there when I dropped the car off. More