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Hendrick Chevrolet Shawnee Mission
Merriam, KS
580 Reviews
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Showing 580 reviews
July 09, 2012
We've been going to Superior for 14 years. Always great service, bought all our Suburbans with them. Even had my mom, mother-in-law, son and about five friends get their vehicle at Superior. Tonight we w service, bought all our Suburbans with them. Even had my mom, mother-in-law, son and about five friends get their vehicle at Superior. Tonight we went in to see about a new car for my wife. Spent about two hours with Chris, who was a great salesperson, looked at several models. My wife choose an Equinox, so we go in to work on the paperwork and in ten minutes, the sales manager Richard, places the paper in front of us and says that if we can't make (down payment) he can't do anything for us. And he didn't want to waste our time as we probably had better things to do as he did. Sounded as if he wanted us to leave to me. Negotiations were done. 14 years to build a relationship and a few minutes to destroy it. The workers are great but we can see now that its their way or the highway. No customer loyalty unless you're willing to pay for it. I am so sorry for wasting 14 years with them. More
by rreihs
Employees Worked With
Chris i good, richard is bad
May 24, 2012
Everything went well with the salesman Dennis, exactly what i expected. When the deal was struck and it was time to deal with the finance dpertment everything seemed fine as well. After i signed the paper what i expected. When the deal was struck and it was time to deal with the finance dpertment everything seemed fine as well. After i signed the paper work is when it turned to the worst car buying experience i have ever had. A week after the deal was done my bank called and asked me if i had purchased the vehicle because no one from the dealership had been in contact with them. This seemed strang to me because not only did the dealership need to send in a purchase order for the transaction, but they owed $5600 for the differece between the truck i purchased and my more valuable trade in. I called Maurice on wednesday and left a message asking him to call me so that we could discuss the situation, and then again on thursday with no answer. At this piont i called the main dealership number and asked to speak with someone in the finance department and guess who answered! I asked maurice if he had recieved my call and he stated that he was out of the office the day before so I asked if he recieved my message, and thats when he got rude and defensive. I inquired as to why my bank had not recieved the correct purchase order (one was sent the day before the deal was final but had to be redone because my bank would not accept the way that Maurice had structured the deal) and he stated that he didnt think that he needed to send one to them because I had told him that he didnt need to. Not only was that a complete lie, but someone who deals with lending institutions daily knows xxxx well that any bank will need this and that a decision like that is not made based on whether a customer thinks its needed it or not! At this piont in time I found myself being yelled at by someone that I had just spent $17000 with and I informed him that i would not argue any more about the matter and needed to know what would be done to correct the issue. At that piont he transfered me to someone else who looked up the information and stated that they would contact my bank to correct the issue. I am writing this to let people know that this dealership looks reputable but as soon as they have the deal done they could care less about you or your satisfaction as a customer. I am still waiting for them to contact my bank but hopefully it will get done today so that that i can put this behind me and never have to deal with them in the future. More
by markiandwight
Employees Worked With
Dennis, Maurice
April 10, 2012
This has been the best car buying experience I have ever been a part of. Normally I am extremely weary of car salesman, but the team at Superior have totally changed my view. When I say they went above an been a part of. Normally I am extremely weary of car salesman, but the team at Superior have totally changed my view. When I say they went above and beyond I am not exaggerating as I definately kept them busy with all my best deal wants and got to haves. Bob never gave up on getting me the best deal for my new Cruze. Jim was very patient and took the time to explain what I did not understand. The Finance dept has always been the roughest for me to get through, again I was weary of the whole process, but I can honestly say when it was all said done Todd also went above and beyond to get me what I needed to drive away in my car. When it came time to get the total review with Les in service, time had run out since I had to be at my son's recital which I could not miss. Les showed me what I needed to get going and has made a time for me to come back and get the full course... This is THE BEST DEALER!!!! WAY TO GO SUPERIOR LOVE MY CRUZE More
by DebbieLT
Employees Worked With
Bob Winn, Jim Flanigan,Todd Underwood,Les Moore
February 18, 2012
I have bought 4 vehicles from Bob and would not hesitate going back for another one. Bob is honest and willing to work for ME and that is very important to me. I have sent others there looking for a new a going back for another one. Bob is honest and willing to work for ME and that is very important to me. I have sent others there looking for a new and used cars and I always suggest looking for Bob. Its nice to have someone on your side when spending thousands of hard earned dollars.. More
by kcswaney
Employees Worked With
Bob Winn
February 10, 2012
worked with bob winn in sales. could not be happier. bob did a great job. maurice in financing was also a big help. he really helped us make the right choices for us. we felt he was on our si bob did a great job. maurice in financing was also a big help. he really helped us make the right choices for us. we felt he was on our side and working for us. that is unusual in the financing stage. the experience was a pleasent one. surprise! More
by jmarshll777
Employees Worked With
bob winn
February 06, 2012
We returned to Superior Chevrolet for one reason: Bob Winn. We bought our last vehicle about 5 years ago from him and were so impressed with the way he handled us as new customers that we came back again Winn. We bought our last vehicle about 5 years ago from him and were so impressed with the way he handled us as new customers that we came back again. The best compliment we can give him is that he isn't "salesman-y" yet IS incredibly knowledgeable. He genuinely cares about his customers and their needs and works patiently and tirelessly for them to get the best deals and the right car. He is willing to help in any way imaginable, is always in a great mood, and his excellent customer service doesn't end when the sale does. We hope he never retires!!! More
by sarahkrause
Employees Worked With
Bob Winn
February 06, 2012
If you're looking for an easy, fun, enjoyable car buying experience, go see Don Ross at Superior Chevrolet. Don is a seasoned pro who will shepherd you through the process for a pain-free experience. Don experience, go see Don Ross at Superior Chevrolet. Don is a seasoned pro who will shepherd you through the process for a pain-free experience. Don is funny, personable, respectful and thoughtful. He's clearly not a newcomer to the business and knows who to call and how to get action to meet your needs. We'll come back to see him simply because he's a good guy! His team at Superior Chevrolet makes it all seem effortless when compared to other KC dealers. More
by Elaine O
Employees Worked With
Don Ross
December 28, 2011
I am a very impatient customer, and I return to Superior Chevrolet for our personnal and fleet vehicles because of Bob Winn. Bob in the past years has delivered well over 8 new chevrolets, professionally a Chevrolet for our personnal and fleet vehicles because of Bob Winn. Bob in the past years has delivered well over 8 new chevrolets, professionally as anyone can get. Its to the point when I need a new vehicle, I simply call Bob Winn tell him what I am looking for and he comes thru with flying colors!!!! Bob gets us the best deal, and the most bang for our buck. In fact I trust Bob so much that I didnt even see my new Silverado HD 2500 before I picked it up. I was extremely pleased. Today I took my truck to get all the accesories put on at Superior, accesories which did not cost me a dime, he met me with a loaner truck, and then went on to wash the truck, and even got a food stain out of the back seat which occured while delivering food over the holidays. Bob Winn gets all of our business, because hes the best all around salesman I have ever met.Thank you Bob, and Superior Chevrolet!!! More
by therrold
Employees Worked With
Bob Winn
November 04, 2011
I went to go "look" at camaro convertibles...and ended up leaving with one! Bob Ball was no nonsense and very knowledgable about the camaros. The entire team was very willing to w convertibles...and ended up leaving with one! Bob Ball was no nonsense and very knowledgable about the camaros. The entire team was very willing to work with me on price. I am a single mom and never once felt disadvantaged in the negotiating process because of that. Even the next day when I went back for my "delivery", I had to wait a few minutes (my fault as I was late) and numerous people came up to me to apologize! They already had their sale so it just shows that this dealer really cares about customer service. I won't go elsewhere in the metro. More
by punkies1
Employees Worked With
bob ball
