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Hendrick Chevrolet Shawnee Mission

Merriam, KS

4.6
582 Reviews

8300 Shawnee Mission Pkwy

Merriam, KS

66202

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Showing 582 reviews

December 28, 2011

I am a very impatient customer, and I return to Superior Chevrolet for our personnal and fleet vehicles because of Bob Winn. Bob in the past years has delivered well over 8 new chevrolets, professionally a More

by therrold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Winn
November 04, 2011

I went to go "look" at camaro convertibles...and ended up leaving with one! Bob Ball was no nonsense and very knowledgable about the camaros. The entire team was very willing to w More

by punkies1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bob ball
October 28, 2011

Another great Hendrick dealership with the customer foremost in everyone's mind. Sales experience with Bob Ball is a no-time-wasted, get-to-the-point procedure. Love it! Shop visits have always been A- More

by bobolink24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Ball
October 15, 2011

When I went to Superior Chevrolet in Shawnee Mission, KS I was going just to look and see what I could possibly get approved for. I wasnt expecting to walk out with a new car. But I did. Sometimes buying a More

by shelton1018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorian Gist
August 29, 2011

Superior Chevrolet is located in Merriam, Kansas. I live in Cleveland, Ohio. The 800 mile difference between us was easily overcome through their willingness to work with my car specifications and the integ More

by Word
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Winn
July 30, 2011

I went to Superior Chevrolet today to trade my car in toward a truck. To give some back story, my lease is almost up on my Toyota but I'm over the miles. Rather than turn it in and pay penalties, it woul More

by RC12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Anderson
Aug 02, 2011 -

Hendrick Chevrolet Shawnee Mission responded

Charles: We had written out a fairly lengthy response to your review, but I think our General Manager, Mike McGinley, covered most of that in his phone conversation with you. I just wanted to re-iterate that we should have been more in tune with your time constraints, and we appreciate your bringing this to our attention so that we could use it as a learning experience. I'm sorry you had a bad experience at our dealership, and we hope you enjoy your new vehicle. If you have any further questions or concerns, please don't hesitate to contact me personally. Regards, K. Andrew Serum Director of Business Development and eCommerce Superior Chevrolet 913-789-4202 karsten.serum@hendrickauto.com

Aug 17, 2011 -

Hendrick Chevrolet Shawnee Mission responded

We apologize for the inconvenience. We should have been more receptive to your time constraints. We try to make sure we provide all of our customers with the best offer on their trade ins. Since your vehicle needed tires, and had a fairly significant amount of hail damage, we initially offered you $8,000. In the interest of customer satisfaction, we tried to make a higher offer on your trade-in, but you had already purchased a vehicle elsewhere. Again, we're sorry that we were unable to meet your expectations, and we've adjusted our processes to ensure that this doesn't happen in the future.

June 30, 2011

The whole process was very easy and would recommend them to anyone looking for a car. The salesman Ken Was very nice and made me feel like he had my best interest in mind and not just trying to sell the car More

by chuckh723
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Ussery
June 14, 2011

We were very impressed with the service we received from this dealership. Greg Saragusa was very professional and helpful in finding us a great vehicle at a great price. It was our best car shopping exper More

by jackie.davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg "Goose" Saragusa
June 08, 2011

We stopped by to look at new vehicles Saturday night. Kenneth was out in the parking lot and asked if he could help us. We asked him several questions and he asked me if I wanted to drive the car. He b More

by shawneegirl10905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Ussery
June 01, 2011

Kenneth was AWESOME! He was very quick in responding to all my many questions, whether it was e-mail, phone, or text. Also, he made sure he got us a good deal and was always completely straight forward and More

by jimsamhoneycutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Ussery
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