Hendrick Chevrolet

I found the vehicle we wanted online. My husband took the vehicle for the first test drive. I test drove the next day. Jacob Mills was great from start to finish. Very helpful and not pushy. Great experience vehicle for the first test drive. I test drove the next day. Jacob Mills was great from start to finish. Very helpful and not pushy. Great experience!! More

Went to Hendrix without a lot of ideas as to what I wanted in a car but knew I needed one. The team was very helpful throughout the car search. David Lopes was especially helpful as he took me for mult wanted in a car but knew I needed one. The team was very helpful throughout the car search. David Lopes was especially helpful as he took me for multiple test drives and showed me a bunch of cars that they had available. Very happy with my new car! More

BUYER BEWARE! If you are contemplating purchasing a vehicle from Hendricks Chevrolet, do extensive research prior to stepping foot into their facility. They will try to swindle you on price and trade i vehicle from Hendricks Chevrolet, do extensive research prior to stepping foot into their facility. They will try to swindle you on price and trade in. We had a HORRIBLE experience. Here’s our story: We found a used car on their website that we were interested in driving as well as purchasing. A client advisor reached out to us and made a ‘VIP’ appointment with him. Even though we had the appointment, he was ‘too busy’ and passed us off to another advisor. The vehicle we were interested in was not ready from the shop but we requested to test drive a similar vehicle. Said vehicle was so low on gas that it was chugging while driving. Advisor said ‘it’s just because we’re low on gas. We’re running on fumes, hopefully we make it back to the dealership’. Extremely unprofessional! They gave us another car to drive. This one too was extremely low on gas! Willing to look past these issues, we were still interested in the car. We sat down to talk numbers. Advised him that we had a trade in. The median market value for said trade in is $30k. I’m so glad I did my research prior to entering there because they came back with a trade offer of almost $10k under value. YES! I SAID $10,000!!! When I questioned the amount he said they are valuing at auction amount just in case they decide not to resell it. Quite honestly I call bull dust on that excuse!!! They would have turned around and listed it for no less than $33,000 and it would have sold because it’s in great condition with low miles for its age! When we told the advisor that wasn’t good enough, he told us we should just sell it outright and come back and pay cash!!! He said if we could show him other offers close to the amount we wanted, to bring said offers to him and they would see if they could match. We did just that. We sent him an email showing offers of $27k and $28k. We waited 24 hours. ZERO response. We decided to just move forward with one of the other dealerships. (Ended up with a better car, at a better price!) I then receive a voicemail from our original sales advisor (who we never interacted with in person) saying he was sorry that we couldn’t see eye to eye and if we had other questions to give him a call. I opted to email him back as to have documented proof of any further conversation. I explained the interaction and the insulting trade in offer in the email as well as advised I would be reviewing them regarding complete interaction. It was at this point that I received 2 phone calls and voicemails from himself (William Hancock) and his sales manager (Bob Stephenson). I then received an email from Bob apologizing and admitting that they had the trade value wrong and he was also sorry about the vehicles we were offered to test drive. He wanted to know what he could do to make this right. I am 100% sure this was only because I mentioned reviewing them and our experience. I advised him that we had already moved forward with another dealer. He then sent another email stating he spoke with his GM and wanted to offer us $27k for trade in and a $500 discount. Unfortunately for them, too little too late, as we were already buying a better car at a better price. This should have been offered immediately when they were called out on the insulting offer or at the very least after our FIRST email to the advisor, not after they’ve been told they’re getting a bad review. Moral of our story: If you take pride and value in your hard earned money, RUN, don’t walk, away from this dealer! They will try to scam and swindle you. If you do choose to work with them, be sure to do your research before entering and do not let them undervalue you or your knowledge! We can only hope by sharing our experience that it will save some unsuspecting buyer from being taken advantage of! More

SHADY! SHADY! SHADY Dealership!Just because you hold SHADY! SHADY! SHADY Dealership! Just because you hold the Hendrick name doesn’t mean you can sell a 2020 Chevrolet Blazer RS on Monday, May 25th th SHADY! SHADY! SHADY Dealership! Just because you hold the Hendrick name doesn’t mean you can sell a 2020 Chevrolet Blazer RS on Monday, May 25th that was already promised/sold to another dealership on Friday, May 22nd! You guys are SO unethical! My next contact is to the Better Business Bureau of NC! Congratulations on your NEGATIVE review! More

Bad experience. My 9:20a.m. appointment took the whole day. They wouldn't give me a loaner. They dinged my door on the car lift and sent me down the road with no oil in my $57,000 truck. Now it's 5 PM an day. They wouldn't give me a loaner. They dinged my door on the car lift and sent me down the road with no oil in my $57,000 truck. Now it's 5 PM and I'm headed back to the shop to get a loaner while they fix my truck. I'm riding in the back of a tow truck to the shop. More

unqualified techs They installed factory fog lights in my 19 silverado. Not aftermarket junk and the dash icon doesn't work so you can tell when they are an or off. They installed factory fog lights in my 19 silverado. Not aftermarket junk and the dash icon doesn't work so you can tell when they are an or off. More

lies,lies,lies they will tell you anything to make you happy and give you what the shaft when its over. If you buy here. get everything in writing. they will tell you anything to make you happy and give you what the shaft when its over. If you buy here. get everything in writing. More

Best Car Shopping Experience By far the best experience I have ever had at a dealership. Staff was very helpful and the entire purchase process was completed very quickly! By far the best experience I have ever had at a dealership. Staff was very helpful and the entire purchase process was completed very quickly! More

Purchase a ride Jordan took care of me thur out the loan process and I told him what I was looking for and price range that I was considering and he look out for me. Jordan took care of me thur out the loan process and I told him what I was looking for and price range that I was considering and he look out for me. More