Hendrick Chrysler Dodge Jeep RAM

Best CDJR dealer around. I love the way they seem to care about me as a customer. They treat me more like family and not just corporate income. about me as a customer. They treat me more like family and not just corporate income. More

great service was pleasantly surprised with the patience and friendliness of the dealer. i will definitely recommend to other and will be coming back for next purchase. and friendliness of the dealer. i will definitely recommend to other and will be coming back for next purchase. More

Our experience was excellent!!!DeAndre was super helpful and really made us feel like family. He was straight forward with us and helped us get the best deal for the type of vehicle my wife wanted. We will and really made us feel like family. He was straight forward with us and helped us get the best deal for the type of vehicle my wife wanted. We will definitely be repeat customers from now on. More

Matthew Bryan and Desmond Gray were awesome with customer service! They went over the top in helping bring home a 2021 Rubicon! Great experience overall. service! They went over the top in helping bring home a 2021 Rubicon! Great experience overall. More

Perfect buying experience with DeAndre!! I arrived wanting a certain vehicle and they delivered. Will gladly do business with them again in the future when needed! wanting a certain vehicle and they delivered. Will gladly do business with them again in the future when needed! More

My experience at Hendrick was the best experience I’ve ever had when it came to purchasing a vehicle. Romero was very professional and he made my experience great. I highly recommended Hendrick to anyone ever had when it came to purchasing a vehicle. Romero was very professional and he made my experience great. I highly recommended Hendrick to anyone looking to purchase a vehicle. More

Carlos Brown worked diligently with me to get my brand new Jeep Wrangler. He was very knowledgeable. he SOLD me the car & I didn’t feel pressured! He made my purchase as smooth as possible! Thanks again C new Jeep Wrangler. He was very knowledgeable. he SOLD me the car & I didn’t feel pressured! He made my purchase as smooth as possible! Thanks again Carlos! More

Desmond Gray was fantastic!Outstanding communication Desmond Gray was fantastic! Outstanding communication during the whole process of ordering and waiting. We are very pleased! Will definitely buy her Desmond Gray was fantastic! Outstanding communication during the whole process of ordering and waiting. We are very pleased! Will definitely buy here again. Highly recommend Desmond and the folks at Hendrick! More

I purchased an Dodge Ram in 2017 and extended warranty and have used Hendrick for all of our service and at first, they were amazing, but, it has steadily gone down hill over the last year. About a year and have used Hendrick for all of our service and at first, they were amazing, but, it has steadily gone down hill over the last year. About a year ago my brakes started to rub, and we took it in several times and they "couldn't replicate it" even though the entire wheel shook when braking. We were able to replace the brakes and rotors ourselves and it must have magically fixed it. Fast forward to this April, as I am approaching 100k miles, the AC starts making a noise and begins to work intermittently. I made an appointment for the warranty work as well as a oil change and tire rotate for 7a Tuesday and dropped it off at 5pm the day before and explained that we needed it back in Friday for traveling for work. They said that would be no problem. We made several unreturned calls to get a status Tuesday and Wednesday. Finally after calling the 800 # I was told the dealership lost power and they weren't working. I asked how I could find out about my car and was told "try back tomorrow, we can't look it up, only make an appointment". Finally midday of the fourth day I was able to speak to a service department employee who let us know they had not touched it yet. We contacted Hendrick corporate (who have been great) and explained the situation with the local service department and we were ensured that the warranty would be honored even if it was over 100k miles. I went to drop it off today (5/19), not only did the service rep tell me that they "probably wouldn't honor that warranty" I was also told "we are not taking appointments until 6/10, and that's just when the book opens, I can't make you an appointment that day, you'll have to call then". He then proceeded to say "you may want to take it to another dealer IF it's covered by warranty". I have never had such atrocious customer service in my life. They used to be great to get work down same day and were very convenient. Needless to say this is the last time I will ever use the Birmingham Hendrick CDJR for anything. More

Was very helpful and still continues to be helpful even after the sell was completed. If you are in the market for a Jeep Wrangler, James is the one you’ll want to be dealing with! after the sell was completed. If you are in the market for a Jeep Wrangler, James is the one you’ll want to be dealing with! More