Hendrick Chrysler Dodge Jeep RAM

I purchased an Dodge Ram in 2017 and extended warranty and have used Hendrick for all of our service and at first, they were amazing, but, it has steadily gone down hill over the last year. About a year and have used Hendrick for all of our service and at first, they were amazing, but, it has steadily gone down hill over the last year. About a year ago my brakes started to rub, and we took it in several times and they "couldn't replicate it" even though the entire wheel shook when braking. We were able to replace the brakes and rotors ourselves and it must have magically fixed it. Fast forward to this April, as I am approaching 100k miles, the AC starts making a noise and begins to work intermittently. I made an appointment for the warranty work as well as a oil change and tire rotate for 7a Tuesday and dropped it off at 5pm the day before and explained that we needed it back in Friday for traveling for work. They said that would be no problem. We made several unreturned calls to get a status Tuesday and Wednesday. Finally after calling the 800 # I was told the dealership lost power and they weren't working. I asked how I could find out about my car and was told "try back tomorrow, we can't look it up, only make an appointment". Finally midday of the fourth day I was able to speak to a service department employee who let us know they had not touched it yet. We contacted Hendrick corporate (who have been great) and explained the situation with the local service department and we were ensured that the warranty would be honored even if it was over 100k miles. I went to drop it off today (5/19), not only did the service rep tell me that they "probably wouldn't honor that warranty" I was also told "we are not taking appointments until 6/10, and that's just when the book opens, I can't make you an appointment that day, you'll have to call then". He then proceeded to say "you may want to take it to another dealer IF it's covered by warranty". I have never had such atrocious customer service in my life. They used to be great to get work down same day and were very convenient. Needless to say this is the last time I will ever use the Birmingham Hendrick CDJR for anything. More

He was super helpful and made sure I left happy. No matter what it took, he made sure I got what I wanted. Would recommend for anyone looking to buy a car! matter what it took, he made sure I got what I wanted. Would recommend for anyone looking to buy a car! More

I purchased a vehicle at Hendrick today and it was by far the best car buying experience I’ve had to date. From the nice girls at the reception desk, the sales person I worked with, to the finance director w the best car buying experience I’ve had to date. From the nice girls at the reception desk, the sales person I worked with, to the finance director who I signed papers with, every detail was perfect. Matthew Bryan was the salesman who worked with me and he is so kind and funny. It was a laid back, no pressure, great experience and I will definitely be calling Matthew for all of my vehicle buying needs in the future. More

I was pleased with how easy it was to make a service appointment online. The repair did not take long. The service writer was very nice and helpful appointment online. The repair did not take long. The service writer was very nice and helpful More

Easy and fast. Love the new ride. Thanks Steven Turner and Cris Bell. Got the ride I wanted at the price I wanted. 5* all around. and Cris Bell. Got the ride I wanted at the price I wanted. 5* all around. More

Service was good just slow And someone went into my glove department looking for something I don’t know what left my items on my floorboard department looking for something I don’t know what left my items on my floorboard More

Excellent Service and Value for what I got. I will def buy my next truck from them! Romero went above and beyond to make this happen buy my next truck from them! Romero went above and beyond to make this happen More

Both DeAndre and Chris were fantastic to work with. Adam was also a straight shooter. This makes a big difference as it make the process less of a game. They all made the entire process easy. If you fear was also a straight shooter. This makes a big difference as it make the process less of a game. They all made the entire process easy. If you fear the car buying process change your outlook and go here! More

Desmond and the management team did a fantastic job from start to finish. Highly recommend them to anyone. Entire deal was done over the phone. start to finish. Highly recommend them to anyone. Entire deal was done over the phone. More

I didn't expect to buy a car the first place I went to but with the help of their salesman, Matthew, we got a great deal on a great car that we could not refuse but with the help of their salesman, Matthew, we got a great deal on a great car that we could not refuse More