Hendrick Chrysler Dodge Jeep RAM

Never Again - Though I'll probably be forced to I’ve never really written a bad review to this degree. However, this company has gone above and beyond the expectation of horrible. A few days bef I’ve never really written a bad review to this degree. However, this company has gone above and beyond the expectation of horrible. A few days before June 22, 2017, my 2001 Town and Country Chrysler Van dashboard went completely out. I had just bought the car from someone, and it was a one owner car. It had been sitting there for over a year, due to the owner having passed away, so naturally I expected a few things would need to be fixed. The dashboard, when it went out, would not show any current speed, gas tank amount, RPM, ANYTHING. And the turn signals would not work. I noticed that this happened when I used the turn signal. I spoke with my mechanic that works on all my cars. He stated that this is an electrical issue that Chrysler most likely would have to fix. Come to find out a few weeks later, Chrysler has made it impossible for outside mechanics to work on their cars, unless paying an outrageous fee for codes and whatnot, making the car owner forced to use a Chrysler dealership. On June 20, 2017, I took my van to Hendricks Chrysler in Hoover. There I spoke with Chris Sloan. I informed him what was going on, etc., and he told me to bring the van for the day on June 23, 2017. I brought the van there, and then find out that the mechanics believe it’s a module that controls the whole dashboard (body control module). The part is “discontinued” as of a few years ago, so they will need to find the part, order it, etc. On June 27, 2017, I texted Chris to find out the status on the part. He stated that it had come in, and asked me to bring the van in the next day. I did that. While bringing the van in for that, I also asked to have the tire rods replaced and alignment done. I figured, since the van is going to be in there all day, might as well get those replaced since that was next on the list. Yes, it was more expensive to have them do it, but at the time, I felt like I was being rightly being taken care of. June 28, 2017, I texted Chris at 1:12 pm to find out the status on the van. No response – There was a call between him and I on this date, informing me that issue had not been resolved. June 29, 2017, I texted Chris at 12:50 pm to check on the status of the van. No response. – Another call between us on this date, with issue not resolved. June 30, 2017, I texted Chris at 10: 17 am and 4:00 pm - No response and no answer to my calls that day till late in the afternoon. At that point, he said the issue was resolved and that I could come pick up the van. I got the van, and on my way home the dashboard went out again. I immediately texted Chris and sent him two pictures showing him proof of the issue. At this point the speedometer started doing some weird things – staying in place and trying to circle around, while everything else on the dashboard went out. I did not get a response from Chris except via call, in which he said he would “talk to his guy”. July 1, 2017, I texted Chris asking if he spoke to his guy. I didn’t really expect a reply from him, it being Saturday, but I wanted to be a constant reminder that this was not going to fly for me. I did not hear from Chris all weekend (nor did I expect to). I finally texted him on July 5, 2017, at 12:01 pm and informed him that the problem was still an issue. I did inform him that it did work for a little bit over the weekend, but the battery died, and everything went out again. His response was: “Okay, I’ll let him know and get back with you”. On July 6, 2017, I took the van back up to the dealership. Chris had “his guy” look at it. I informed him, again, that this only started when I used the turn signal. I stated this SEVERAL times, and saw him write this note down. That afternoon, at 4:49 pm, I received a text from Chris stating that a replacement module was put in, and that everything is “working correctly”. He also stated that the turn signal isn’t giving him any more issues. I thanked him and told him I was on my way to get the van. July 12, 2017 this issue happened again. I called him on July 13, 2017 at 7:12 am. He told me to bring it back in. Apparently, it’s the module AGAIN. I was told that he would call me back July 17, 2017 – but received a text July 18, 2017 apologizing for not calling me back. Asked me when I could bring the van back in again. I told him that I needed to know what the plan was before I bring it back in. I explained that I could not keep leaving it there for days at a time – that I have two kids and this is my main source of transportation for both kids. I asked him what is planning to be done to fix it. He states that they replace the body control module – (and based on my understanding – this will be the THIRD time it’s replaced). I brought the van back to the dealership on July 18, 2017 – in which they confirmed is the body control module that’s faulty – again. I also informed him, that since the last “fix”, my driver’s side door and my back door do not respond to the buttons on either my key fob or inside the door to automatically open. I explained that you can hear it try to unlock, but nothing will open – that it must be done manually. He noted this is in his notes, and said he would have the guy look at it. When I spoke to him on the phone later that day, he claimed that the mechanic said there was nothing wrong with it. July 19, 2017, he states that they should get the part that day or the day after. July 20, 2017, the part has still not gotten in. July 21, 2017, the part is still not in. July 24, 2017, I texted Chris and then was told the part is still not in. At this point, they have had my van from July 18 – July 24. My husband is now fed up, and called Chris. Suddenly they have the part that afternoon. July 25, 2017, I received a text at 9:28 am, and was told that the module is in now and that everything is in working order. I specifically asked, “Did the module resolve the door issues as well?”. He told him he wasn’t sure but that he would check on it. 12:31 pm, I received a text from Chris informing me that the van is good to go for me to pick up and that “everything is working properly”. I told him that I would be there to pick it up after work. I picked up the van, and drove it 5 miles to pick up my kids (where they stay during the day). Immediately, I noticed that NONE of the doors now work. So, it went from two doors not working to now none. I promptly messaged him about this – and as of July 28, 2017 have yet to get a reply. Also, now, as of this morning, the check engine light is back on. Which was the first sign something was wrong with the control body module started acting up. I am severely disappointed for many reasons. First, the fact that Chrysler is making it impossible for customers to have things replaced in a timely fashion, especially after discontinuing parts, and not offering an alternative. Not all of us want to pay 40 Grand for a brand-new car, when Chrysler decides to discontinue parts from it 5-10 years later. Secondly, while Chris was a nice gentleman in person, after the fourth or fifth time of having to keep tabs on him to find out the status, the southern charm he exuberates started pissing me off. And the fact that my husband had to call, an hour after me being told that the part isn’t in, to get the part in that afternoon, is insulting to me as a woman. That just goes to solidify the stigma that women are not seen as competent car owners and can be “passed over” and “placated” very easily. While I could have just taken the van and driven it while waiting a week for the part, the fact that I cannot see the speed that I am going, and the fact that I have two young children, did not make me feel safe or comfortable traveling in. I dread any more issues that I will have with my car, solely because based on Chrysler’s track record, it’s going to be something I’ll most likely have to take to the dealership. We bought the van strictly so we could have more room for our growing family. But right now, at this rate, I’d much rather be cramped up in our Honda Accord. At least we can count on the consistency of that car. More

Great experience Both Chandler and Nick made the experience extremely painless. I actually enjoyed spending time with them and I love my car! I will recommend them to Both Chandler and Nick made the experience extremely painless. I actually enjoyed spending time with them and I love my car! I will recommend them to anyone I know in the market for a new car More

Great team The staff was very friendly and helpful. ..Corey burdine worked hard to find the vehicle that I was searching for..The finance team did a great job ge The staff was very friendly and helpful. ..Corey burdine worked hard to find the vehicle that I was searching for..The finance team did a great job getting me a great rate.. More

Awesome and fast. We came in knew what we wanted. Amber made the process quick and painless!! We went home with the car we needed and the payment we wanted. We came in knew what we wanted. Amber made the process quick and painless!! We went home with the car we needed and the payment we wanted. More

Excellent Corey was very professional, he would always ask if my husband and I had any questions, if so he answered them. He was very patience with us as my min Corey was very professional, he would always ask if my husband and I had any questions, if so he answered them. He was very patience with us as my mind changed as time went. He was easy to work with and very knowledge. Jody went that extra mile to sit and explain everything. We're are forever thankful for that. Working with Chandler was a smooth process. More

They take care of you Michael Jenkins and Kasey Croft were both amazing. They put my daughter and myself in the vehicles that we wanted. They worked diligently on getting m Michael Jenkins and Kasey Croft were both amazing. They put my daughter and myself in the vehicles that we wanted. They worked diligently on getting me a reasonable payment plan. Since the purchase, I have talked to both several times because they want you to know that you are a part of the Hendrick family. I have recommended several people to them and I will do business with them in the future. Thanks Hendricks for making me lart of your family More

Awesome! Levi was extremely nice and helpful. I gave him a list of vehicle specifications and he found the exact car that met my needs, wants, dreams and desir Levi was extremely nice and helpful. I gave him a list of vehicle specifications and he found the exact car that met my needs, wants, dreams and desires. He was very thorough and explained anything that I had questions about and if he did not know the answer he asked someone that did know and relayed the information. Also Chris Cornelius was very nice and polite when it came to the signing of the papers. He also provided thorough explanations when answering questions. More

Excellent Experience I would definitely recommend this salesman, Desmond. He is professional, knowledgeable, and goes beyond the call of duty. He was able to get me in my I would definitely recommend this salesman, Desmond. He is professional, knowledgeable, and goes beyond the call of duty. He was able to get me in my dream car within my payment range. I won't hesitate to recommend this friendly and efficient service to others. More

Excellent! Mike was so wonderful! He was knowledgeable about my jeep , answered all my questions and made me feel so comfortable. He was a lot of fun but also ve Mike was so wonderful! He was knowledgeable about my jeep , answered all my questions and made me feel so comfortable. He was a lot of fun but also very professional. I highly recommend Mike Laster and Hendrick CDJR! More

Trevor is the man! The entire process was great. Trevor worked very hard to find a deal that would best fit my situation. I felt very taken care of and that he went abov The entire process was great. Trevor worked very hard to find a deal that would best fit my situation. I felt very taken care of and that he went above and beyond what you would expect from a car salesmen. It felt like buying a car from a close friend. I would definitely recommend using this very professional and friendly dealership. Trevor is the man you want to talk to. I will be back when I want another vehicle. More