Hendrick Chrysler Dodge Jeep RAM

Great Dealership!!!! By far the best experience I've ever had when purchasing a vehicle! My salesman, Skyler was knowledgeable and informative. He was not pushy but, he d By far the best experience I've ever had when purchasing a vehicle! My salesman, Skyler was knowledgeable and informative. He was not pushy but, he did ask for the sale after our test drive and he gave me literature and documents to review. I didn't mind as he's in sales and I manage a sales company so, I understood. Skyler also followed up with me timely via text and phone calls regarding questions I had. Two weeks after our test drive and initial interaction, I purchased the 2017 Jeep Grand Cherokee Altitude 4x4 and I love it! This is the first non-truck I've owned and I'm happy! The exceptional customer service didn't end with Skyler. The Finance Manager, Adam Lader, was personable and took the time to explain all the plans and options I had. I didn't feel rushed to sign paperwork and "close the deal". Then, after the deal was completely done, Skyler sent me videos and other information about my new Jeep via email and gave me his cell phone number to reach out to him if I had any questions or concerns. I highly recommend Hendrick Chrysler Jeep Dodge Ram to anyone looking for a vehicle! More

First car purchase The Jeep Compass was exactly what I was looking for. Hendrick's has a huge selection and James, Chandler and Levi were great. They had the exact color The Jeep Compass was exactly what I was looking for. Hendrick's has a huge selection and James, Chandler and Levi were great. They had the exact color I wanted and after emailing back in forth James new exactly what I was looking for as soon as I walked in. More

Top Notch!!! I enjoyed my experience at Henderick, Mckenna made the whole process run smoothly and I enjoyed her personable attitude. We'll definitely send my fami I enjoyed my experience at Henderick, Mckenna made the whole process run smoothly and I enjoyed her personable attitude. We'll definitely send my family and friends to Mckenna, proud to be in the Henderick family. More

People who care Everyone helped get the best price on the best car that fit my situation. They also stayed very late to make sure I went home with a new car. Everyone helped get the best price on the best car that fit my situation. They also stayed very late to make sure I went home with a new car. More

One of a Kind Experience! James Kennedy went above and beyond for us! He brought the paperwork to my work and worked with us on our needs, he fit everything that we wanted into James Kennedy went above and beyond for us! He brought the paperwork to my work and worked with us on our needs, he fit everything that we wanted into the payment, (Thanks JP)that we were looking to achieve, he stayed with us all day and made sure that all of the paperwork was tight, Thanks Chris!! This was by far the best car buying experience we have ever had thanks to James Kennedy! If you want someone who will truly listen and get you everything your looking for he is your guy!!! More

Dream team James and Adam at Hendrick! I recommend Hendrick to anyone looking to purchase a new or used vehicle, go see James Kennedy the salesman and Adam as the finance manager. They are I recommend Hendrick to anyone looking to purchase a new or used vehicle, go see James Kennedy the salesman and Adam as the finance manager. They are great at what they do and very knowledgeable. They are very honest and thorough. They will make your car buying experience amazing! More

One of the best My experience at this dealership was one of the best I've ever had I can't complain not one bit my man James Kennedy did his thing and he put me in so My experience at this dealership was one of the best I've ever had I can't complain not one bit my man James Kennedy did his thing and he put me in something nice sporty quick fast and in a hurry anything he made sure I had everything that I needed and more therefore I got to give this writing a hundred and ten thousand stars More

Smooth all around The selection of vehicles is more than anyone else around by far. James went out of his way to ensure I got everything I wanted and more with the Jeep The selection of vehicles is more than anyone else around by far. James went out of his way to ensure I got everything I wanted and more with the Jeep I selected. He is by far the hardest working salesman I have worked with as far as buying a vehicle (which is a lot with my husband.) They were patient with me with financing. Everyone was very courteous. Ronald talked to me when he saw I was alone while the Jeep was being detailed. Chandler was great with the financing portion. I would highly recommend. I won't go anywhere else, More

Avoid at ALL costs! I purchased a new 2017 Challenger July 16th. The buying experience was great and I was thrilled with my new car. Their was only an issue with my tint I purchased a new 2017 Challenger July 16th. The buying experience was great and I was thrilled with my new car. Their was only an issue with my tint. It had bubbles all in it and needed to be redone. A simple fix. July 18th - I brought my car in to get it redone. In an hour Hendrick's tint guy brought it back up front and it still looked like garbage. He asked me to give it a couple of days. Well, in a couple of days it still looked awful. July 27th - I dropped my car off and was given a loaner car. The next day I went to pick up my car and it still looked awful. Joel Watson looked at it and apologized and practically begged for Hendrick to have another chance at fixing it. I wanted to take it to my own tint guy, but Joel convinced me to let them try again. He offered me a black gas cap to replace my chrome one for my troubles. July 31st - I brought it in again and was given a loaner car. The following day I came in to pick up my car and the rear window and driver's side window were ruined. There were deep scratches in them that had to be intentional. Joel brought it to show the service manager. He told me that I could get my windows replaced and the tint done elsewhere, and that I could bring the bill in and would be reimbursed. This made me late for work on this day. Aug 2nd - The story changed to Joel needing quotes first. My tint quote was given the green light but Joel asked if Hendrick could replace my glass because it would save Hendrick money. I said I was ok with it. A huge mistake. Joel never set up an appointment or directed me to someone else that would help me. Aug. 3rd - I hear nothing from Hendrick. Salesman was in training all week and Sales manager was off. I have to call to check on my car that has been ruined by Hendrick. I call the service dept and I was put on hold for 5 minutes before someone just hung up the phone. Then I call for the general but got his assistant who assured me that the sales manager would take care of me as soon as he came in. He wasn't even scheduled that day. Aug. 8th I pick up my car from having new windows installed. Clip from door panel was sitting in my cup holder. Rear window had the defroster unplugged and the glass was aftermarket glass. I expected OEM glass, that is what they ruined that is what I should get put on my car. I have emailed Joel Smith the GM and have gotten no response. I have contacted Dodge customer service and made complaints. They contacted David the service manager and assured me that he wanted to make it right. I tried calling him but no answer and he never called back after assuring me he would. If you are looking for a car keep looking for another dealer and NEVER use their service department. More

2017 Jeep Wrangler Very satisfied with my purchase at Hendrick. Brandon and John did everything they could to get me the best price possible. They answered all my questi Very satisfied with my purchase at Hendrick. Brandon and John did everything they could to get me the best price possible. They answered all my questions and were very patient with me. Highly recommend these guys. More