Hendrick Chrysler Dodge Jeep RAM

Terrible Service Normally I would never write such a thing, but I have literally had the worst experience dealing with their service department and have no other choic Normally I would never write such a thing, but I have literally had the worst experience dealing with their service department and have no other choice. Do NOT take your vehicle to this place. On 5/28/15 I had my Chrysler van towed to their service department because it wouldn't start. The woman on the phone couldn't promise it would be looked at that day, but for sure the next. 5/29 I called my service advisor to see if I could pick up my vehicle, I was informed nobody had even looked at it- nor were they planning on it, but was promised the right mechanic would be working the next day 8-5 and would get to it. 5/30 never received a call, left 2 voicemails and was never called back. 6/1 I called to tell them I was coming to get my car to take somewhere else, but was then told they finally looked at it and it would be a fuel pump replacement. The parts were available locally and the van would be ready that day or the next. The evening of 6/2 I call and was told it wasn't ready, but for sure the next day. Well I am currently writing to you and was now informed after speaking to a manger that the vehicle may not even be ready tomorrow 6/4. This is horrible service, I could have had the vehicle serviced by the lowest of low service shops many times over in a 7 day period and may take longer than that. Save your time and your money- do not go here. I have been paying my own bill on a rental car from Enterprise this entire time. More

Great experience buying a Scat Pack Challenger I had a great experience buying my Challenger from Van Myers at Hendricks. They made me a fair deal and even delivered the car to Auburn. I highly rec I had a great experience buying my Challenger from Van Myers at Hendricks. They made me a fair deal and even delivered the car to Auburn. I highly recommend working with Van. Joel in finance was extremely helpful and worked me through the process. More

help with GM and Dodge service warranty Van was extremely helpful with which truck to choose Dodge or GM based off warranty. He knows the policy well and I look forward to working with him f Van was extremely helpful with which truck to choose Dodge or GM based off warranty. He knows the policy well and I look forward to working with him for my future purchases. More

Great Experience! The buying experience was a pleasure. When making a big purchase such as a car I'm glad I had such honest men to help me make the right decision. It w The buying experience was a pleasure. When making a big purchase such as a car I'm glad I had such honest men to help me make the right decision. It was a pleasure doing business with Michael Jenkins and Robert Hooks. I will spread word about Hendrick for sure. #Lovingmy2015dodgechallenger:) More

Great customer service! Justin Grier was awesome to work with. No pressure to purchase and worked with us to get the car we wanted. Would recommend Justin and Hendrick Jeep t Justin Grier was awesome to work with. No pressure to purchase and worked with us to get the car we wanted. Would recommend Justin and Hendrick Jeep to everyone! More

Service Consultant & Mechanic I just want to say how I appreciate Paul Borge and the mechanic for working on my Van 4-16-15. I would recommend them 100%. My wipers not turning off I just want to say how I appreciate Paul Borge and the mechanic for working on my Van 4-16-15. I would recommend them 100%. My wipers not turning off even when the engine was off was a major concern for me since I never knew that could happen. After they fixed the problem, Paul even took the time to show me what to do if that ever happened again and explained everything until I could get to them for service. What I also noticed is the concern the Service Consultants in general had with customers. As I was sitting in the nice comfortable waiting area, I observed how the SC would come in and sit with their customer and explain what they did, or what they found. If they were done, they walked with them to checkout, etc. I find that service awesome. Thank you Paul Borge and Hendrick Chrysler Dodge Jeep Ram in Hoover, Al for awesome service. EAF More

Great experience! Brad worked with me to get the cost I could afford. He made the overall experience easy with no hassle. Brad was also very knowledgeable about the v Brad worked with me to get the cost I could afford. He made the overall experience easy with no hassle. Brad was also very knowledgeable about the vehicle I was interested in and took the time to give me a quick course on all the features this truck has to offer. Brad, thank you for your integrity and commitment to service! ...and thank Santrail for sending me your way! Thanks More

Great job! He works very hard. John did an awesome job! He really made sure we were satisfied and happy with our purchase. Great job! He did everything we asked and more! John did an awesome job! He really made sure we were satisfied and happy with our purchase. Great job! He did everything we asked and more! More

Happy client My sales rep was extremely nice and paid attention to my needs she made me feel like the most important person to her I was very pleased with how she My sales rep was extremely nice and paid attention to my needs she made me feel like the most important person to her I was very pleased with how she treated me More

My Experience Great customer service I had a great sales person Christie Taylor, she worked with me, to get the payments were I wanted. I have no complaints. Great Great customer service I had a great sales person Christie Taylor, she worked with me, to get the payments were I wanted. I have no complaints. Great Staff. Thanks! More