Hendrick Chrysler Dodge Jeep RAM

Frustrating Customer Service Brought my Jeep in through AAA. It was dropped there after close on Thursday, received a call on Friday morning saying they had the jeep and it would Brought my Jeep in through AAA. It was dropped there after close on Thursday, received a call on Friday morning saying they had the jeep and it would be a quick fix, but were backed up and might be three days before they could get it in shop. Heard nothing Friday, nothing Saturday, called to see if they were still on track to get it in on Monday and was told by the woman answering my phone that they didn't have my car. She finally tracked it down and told me they'd get it in the shop ASAP. The next day I called back to see if I'd hear anything, and the woman on the phone corrected me telling me my car had been dropped off Monday, instead of the previous Thursday. Clearly they never put it in the system and forgot about it. Called and left a voicemail for the service manager, never got a call back. Mistakes happen, would have been nice to get a phone call with information or have someone acknowledge that this hadn't happened how it should. Finally my car was ready Wednesday, As I was picking it up, the woman ringing me up made a joke about how expensive my repairs were. The only positive was that the issue was fixed, and fixed well so thank you to the mechanic who finally looked at the car. Overall, horrible service and I won't be back. More

Good Customer Service We sold a car to Hendrick today and received great service. The associate that helped us, Evelyn, was very friendly and easy to work with. Hendrick m We sold a car to Hendrick today and received great service. The associate that helped us, Evelyn, was very friendly and easy to work with. Hendrick made a great offer on a used car that beat out the offer from a few other dealerships without having to try to negotiate. More

Great experience . I'm so glad I used hendrick for another vehicle I will use them again in the future Great service great price Thanks . I'm so glad I used hendrick for another vehicle I will use them again in the future Great service great price Thanks More

Great Experience!!! George has awesome customer service, he didn't make any promises like some saleman will do. He asked what I had in mind for a car and he worked on ge George has awesome customer service, he didn't make any promises like some saleman will do. He asked what I had in mind for a car and he worked on getting it for me. More

Great Experience!!! George has awesome customer service, he didn't make any promises like some saleman will do. He asked what I had in mind for a car and he worked on ge George has awesome customer service, he didn't make any promises like some saleman will do. He asked what I had in mind for a car and he worked on getting it for me. More

The Sell of my Yukon I received a call from Ms. Acker to bring my truck in so that she could make an offer. She was available with a smile upon my arrival at the dealershi I received a call from Ms. Acker to bring my truck in so that she could make an offer. She was available with a smile upon my arrival at the dealership. She was very kind and very well informed.I appreciated her attitude throughout the entire transaction. I would definitely do business with her again. More

Sales associate We were not planning to buy another vehicle. However, while driving by the dealership, we saw a jeep we had to investigate. Chase was sincere, honest, We were not planning to buy another vehicle. However, while driving by the dealership, we saw a jeep we had to investigate. Chase was sincere, honest, and unobtrusive. We will deal with him again! More

Great Experience I sold a used car to Hendrick in Hoover. The Acquisition Consultant that I worked with, Miss Lakisa Acker, was wonderful. She rated the used car cor I sold a used car to Hendrick in Hoover. The Acquisition Consultant that I worked with, Miss Lakisa Acker, was wonderful. She rated the used car correctly and was able to get me a good price for the car. I was given a check the same day. Also, it should be noted since I was selling a car, Miss Acker gave me a ride back to my office. I had the car listed on CL for over a month and had few serious inquiries. Once Miss Acker and I got connected, the car selling process went very smooth. More

A hand when I needed it!!! Donald has been, by far, the BEST car salesman that I have ever come into contact with! I came in Hendrick thinking that I was going to be turned righ Donald has been, by far, the BEST car salesman that I have ever come into contact with! I came in Hendrick thinking that I was going to be turned right around and be told that there was nothing they can do for me. I was so wrong! Donald got me into his office and treated me like family! Donald got me into a great car with an even better deal! I will always come to see Donald at Hendrick for my car buying experience! I recommend everyone that is looking for a car with a great deal to come see Donald and his team at Hendrick Dodge Jeep Chrysler!! More

Just right We had given up on locating the particular Jeep we were seeking, Copperhead Pearl Wrangler Unlimited, and saw that Hendricks had our second choice, Am We had given up on locating the particular Jeep we were seeking, Copperhead Pearl Wrangler Unlimited, and saw that Hendricks had our second choice, Amp'd, on the lot. We arrived at 7:40pm, 20 minutes before closing. We looked at the vehicles on the lot and decided there were 2 that we were interested in. We went into the showroom and were greeted at the door by the receptionist, who asked what we were looking for and connected us with a salesman. Caleb asked what we were seeking, and said that the Copperhead color was not available. He did remember however that a shipment from another dealership had been received but not checked in. After checking into it, Caleb found that there in fact was a Copperhead Pearl Wrangler Unlimited on the truck. It was exactly the vehicle we were looking for, from color to options. It was now about 9 o'clock, an hour after closing. We offered to return first thing in the morning, but were told the deal could be closed now. Within an hour, we were the owners of our perfect Jeep. The vehicle didn't have the running boards we wanted, but the service department would have them on first thing in the morning, and it would be detailed and ready for delivery. We were called around 9:30am, and picked our Jeep up with ear-to-ear smiles. The Hendricks staff went beyond what I expected to deliver this vehicle to us, and we are extremely pleased and satisfied with our experience. Thanks to the entire staff who helped us find just what we wanted. More