Hendrick Chrysler Dodge Jeep RAM

Awesome service department I've been dealing with Hendricks Jeep Dodge Ram for a little over a year--- particularly with the service department. Over this timeframe I've never e I've been dealing with Hendricks Jeep Dodge Ram for a little over a year--- particularly with the service department. Over this timeframe I've never encountered a problem with my vehicle that they couldn't fix. They've always been able to accomodate me even on their busiest days and that speaks volumes. I take customer service seriously. I deal with Soldiers all day as the Operations NCO. It's my job to provide them with the best level of service so they can succeed. This service department is no different because they want the same for their customers and it shows in their dedication and committment to the job at hand. I also want to extend my gratitude to their service manager, Paul Borge. He exemplifies professionalism and it reflects in his communication from the time I dropped off my Jeep to the time it was ready to be picked up. I received a very detailed (emailed) report on what was completed along with any recommendations for additional service work (if required). I also receive an update on when my Jeep is ready for pickup. He even prepped a courtesy shuttle to/from my office... who could ask for more than that??? I'll definitely choose this dealership for all my Jeep service needs--- time and time again. Thanks, Hendricks!! More

best car dealers i am please with everything and friendly and helpful they work with getting us the best int rate and would buy all my automoblies in the future at hen i am please with everything and friendly and helpful they work with getting us the best int rate and would buy all my automoblies in the future at hendrick in hoover More

great I was very happy with my visit to Hendrick Chrysler Dodge Jeep Ram service center in Hoover. They were fast, friendly and helpful. Very professional. I was very happy with my visit to Hendrick Chrysler Dodge Jeep Ram service center in Hoover. They were fast, friendly and helpful. Very professional. I would definitely recommend. More

Thanks Brad! Brad was awesome and very helpful, would recommend anyone to buy at Hendrick. Worked really well with my trade in and also got a great payment! I love Brad was awesome and very helpful, would recommend anyone to buy at Hendrick. Worked really well with my trade in and also got a great payment! I love my Jeep Patriot! More

Hendricks The salesman was determined to get me the car I wanted with a reasonable monthly payment. He also made sure that I was comfortable while waiting for t The salesman was determined to get me the car I wanted with a reasonable monthly payment. He also made sure that I was comfortable while waiting for the process to be done. More

Thanks John! John was great!!! He listened to what I wanted and made it happen. A big Kudo's to John for making my deal a success!! John was great!!! He listened to what I wanted and made it happen. A big Kudo's to John for making my deal a success!! More

Jeep purchase Ms. Acker provided excellent customer care as she assisted us w/ the purchase of our Jeep GC. She went out her way to address all of our questions & Ms. Acker provided excellent customer care as she assisted us w/ the purchase of our Jeep GC. She went out her way to address all of our questions & concerns throughout the decision making process. She demonstrated patience and professionalism through the entire sale. She's a great asset to this dealership. More

worth the wait Very informative and does what it takes to close a deal... actually care and want to make sure that you can leave with the deal that you had in mind. Very informative and does what it takes to close a deal... actually care and want to make sure that you can leave with the deal that you had in mind. More

Frustrating Customer Service Brought my Jeep in through AAA. It was dropped there after close on Thursday, received a call on Friday morning saying they had the jeep and it would Brought my Jeep in through AAA. It was dropped there after close on Thursday, received a call on Friday morning saying they had the jeep and it would be a quick fix, but were backed up and might be three days before they could get it in shop. Heard nothing Friday, nothing Saturday, called to see if they were still on track to get it in on Monday and was told by the woman answering my phone that they didn't have my car. She finally tracked it down and told me they'd get it in the shop ASAP. The next day I called back to see if I'd hear anything, and the woman on the phone corrected me telling me my car had been dropped off Monday, instead of the previous Thursday. Clearly they never put it in the system and forgot about it. Called and left a voicemail for the service manager, never got a call back. Mistakes happen, would have been nice to get a phone call with information or have someone acknowledge that this hadn't happened how it should. Finally my car was ready Wednesday, As I was picking it up, the woman ringing me up made a joke about how expensive my repairs were. The only positive was that the issue was fixed, and fixed well so thank you to the mechanic who finally looked at the car. Overall, horrible service and I won't be back. More