Hendrick Honda Bradenton

Extremely rude service people I called to schedule an appointment because the reminder system on my dashboard is malfunctioning. I also needed an oil change and tire rotation. Gary I called to schedule an appointment because the reminder system on my dashboard is malfunctioning. I also needed an oil change and tire rotation. Gary scheduled me for an “express” appointment, and did not make any note of the dashboard reminder malfunction. I brought my car in for the appointment and the service man was rude, did not listen, spoke to me like I was stupid. I am pretty sure he dismissed my explanation, didn’t listen to me when I explained repeatedly that I have been driving this car for seven years and am completely familiar with the purpose of the maintenance reminder and fuel level reminder system. I know what it does when it works properly, and as a result I know when it is malfunctioning. The more I tried to explain the more he argued and talked down to me. So I was not at all surprised that they were not able to find a problem - they we’re listening to me. The next day when I picked up the car, Rick was not at his podium so I walked to the larger desk on the other side of the garage. It was my first time at this dealership so I didn’t know where to go. The man at the desk did not acknowledge that I was there so after a minute or so I told him I was there to pick up my car. In a very rude manner, he informed me that he couldn’t help me. He then asked someone nearby to help me, and they did. I don’t know the name of the man who was able to look up my name in the computer and get my paperwork, but he was polite. More

Ray is The Man While on vacation I called Ray. He was there from start to finish and went beyond to make sure everything was completed to Honda's specification. Bes While on vacation I called Ray. He was there from start to finish and went beyond to make sure everything was completed to Honda's specification. Best experience ever at a Honda dealership. More

Always excellent service!!! By far the best service and sales team of any dealership I have been to. Nick goes above and beyond, insuring all services are completed to the best o By far the best service and sales team of any dealership I have been to. Nick goes above and beyond, insuring all services are completed to the best of their ability. R.C. insures complete customer satisfaction. Finally Michael Knight is an amazing sales person. He is the reason I have done business with Hendrick Honda the last 6 years. Even though Wilde Honda is 10 miles closer. Which is were I used to frequent. More

The best in town. I bought my car there five years ago and I’ve taken it there every time there is a requirement to check it out or to change oil. etc. I’m always given I bought my car there five years ago and I’ve taken it there every time there is a requirement to check it out or to change oil. etc. I’m always given a speedy appointment, I’m very comfortable in a resting environment, and coffee and sometimes donuts while I wait. The staff is cooperative, professional and extremely friendly and very confident. I couldn’t envision going anywhere else for the quality of service that I’m getting from Hendrick’s Honda More

Honda Civic I went with my friend Lydia and she wanted to get a Honda Civic and I was really fortunate that we had a sales lady named Angela can’t recall her last I went with my friend Lydia and she wanted to get a Honda Civic and I was really fortunate that we had a sales lady named Angela can’t recall her last name but she was most pleasant young lady very helpful very caring seem very personable and we were happy with the dealership and the manager actually bought us lunch so that was a plus we went to lunch while we thought about it More

Honda Review I had a very pleasant experience dealing with this dealership and they delivered our new car to me all the way to Tallahassee from South Florida. I’m I had a very pleasant experience dealing with this dealership and they delivered our new car to me all the way to Tallahassee from South Florida. I’m very satisfied. Great People! More

Great Service Advisor, but my TPMS lights is still on. Great service from the service advisor. However, my TPMS light is still on. It wasn’t reset. It now has been three days. Vehicle service took a li Great service from the service advisor. However, my TPMS light is still on. It wasn’t reset. It now has been three days. Vehicle service took a little longer than expected. I was told that transmission fluid had been spilled and was getting cleaned up. More

Transmission repair It was definitely a positive experience. Giorgio did a good job scheduling for the desired repair and shuttle service. There was a leak in my transmis It was definitely a positive experience. Giorgio did a good job scheduling for the desired repair and shuttle service. There was a leak in my transmission and the service people caught it in time and made the repair the following day. More

Service visit Service rep listened to my reasons for coming in and responded accordingly. He was very clear about what could be accomplished in the time I had avai Service rep listened to my reasons for coming in and responded accordingly. He was very clear about what could be accomplished in the time I had available. Ultimately they we able to address all of significant items on my list. More

Clueless They understand the car is not working right, but since the car is under warranty they're not allowed to replace any parts unless they have an error They understand the car is not working right, but since the car is under warranty they're not allowed to replace any parts unless they have an error code. So I'm driving around in a car that's unsafe because Honda won't allow them to try and fix it. Poor excuse. More