Hendrick Honda Woodbridge

Great experience Just purchased a CRV EX-L from Hendricks Honda. Bill Fredericks was our salesman, and made it a very smooth, positive process. The dealership was extr Just purchased a CRV EX-L from Hendricks Honda. Bill Fredericks was our salesman, and made it a very smooth, positive process. The dealership was extremely busy, but he made sure we were well taken care of and that the paperwork went quickly. He was respectful of our time and our comfort during the sale. Mr. Urcuyo also assisted us and oriented us to the new vehicle. He went out of his way to accommodate us in so many ways. Mr. Mathias also deserves recognition for his outgoing, friendly personality and professionalism, even though we did not do any of the financing or warranties. I do not enjoy the car-buying process, but these gentlemen made it a pleasure. We live outside of the area and actually have Pohanka Honda within a couple miles of our home, but Hendricks has definitely earned our future business! More

Sam Maddalena ROCKS Mr. Maddalena is a huge asset to Hendrick. If all businesses had his level of customer service, the world would be a better place. His attention to de Mr. Maddalena is a huge asset to Hendrick. If all businesses had his level of customer service, the world would be a better place. His attention to detail, willingness to go above and beyond to help customers is to be applauded. He's the best. More

Incredible service!! Service is one of a kind. I enjoy bringing my car in for service and knowing my car is in good hands. I have never had any issues in the years i have Service is one of a kind. I enjoy bringing my car in for service and knowing my car is in good hands. I have never had any issues in the years i have been coming to this dealer, which keeps me coming back for service. More

Service Dept. is a scam I have been a Hendricks customer for years and always have had great experiences with the sales dept. I have used the services dept. for the free sta I have been a Hendricks customer for years and always have had great experiences with the sales dept. I have used the services dept. for the free state inspection service. It seems every time you have a vehicle in for "free" inspection they find something wrong that ends up costing you money. I had my daughters 2013 CRV in for inspection when I receive an email that the car has failed and i needed 2 new front tires because of a bubble in one of the tires. I never got a call from the service dept or contacted by anyone except for the email. My wife picked up the CRV (with a failed Virginia inspection sticker) and met me at a local tire store. We looked at the tires and saw nothing wrong with any of the tires. I purchased 4 new tires and took the old ones home. The next day I took the car back to Hendricks to take care of the inspection. I showed the service manager the tires that were removed asked him to show me the tire defect, He said that he could not tell and would have to mount them to see. If the tire had a defect that would cause it to fail you would be able to see it without remounting them. I left them the tires so they could check them. I asked how would I know if they don't just change it with a bad tire they already had. The bottom line is that I have used Hendricks Honda for years and have made many Honda purchases (ATV, lawn mowers, generators) and I will not use Hendricks every again and it has changed my thoughts on Honda products in general. More

Awesome customer service! I bring all of my cars to this dealership for service, and let me say that I would NEVER go anywhere else for service! They are open seven days a week I bring all of my cars to this dealership for service, and let me say that I would NEVER go anywhere else for service! They are open seven days a week and they are extremely friendly and knowledgable. The negative reviews on here regarding the service department make no sense to me at all, as I have been dealing with the Service Manager Sam Maddalena for several years and have always received spectacular customer service from him and his team. More

Excellent Experience We were die hard Chevy and Nissan people who have never considered Honda's. We had contacted Margot a while back about some used vehicles they had. S We were die hard Chevy and Nissan people who have never considered Honda's. We had contacted Margot a while back about some used vehicles they had. She really impressed us with her true my caring attitude in helping us what we needed rather than just making a sale. She is why we eventually went to Hendrick Honda, an hour and a half drive from our home. She referred us to Anthony who like Margot was awesome and focused on our needs and what he could do for us. Dennis Card went way beyond our expectations in making the deals and the mound of paperwork went like clockwork with him making sure he got use the best possible deals to our advantage. We also had the pleasure of meeting Mr Bob Conley who personally met with us and talked & treated us like we mattered, and like family. This group of people & dealership in general should be used as an example no only for the Hendrick Automotive Group, but the industry in general. This was a truly enjoyable & memorable experience thanks to these dedicated individuals from the top down. More

5 Star Treatment Why are we limited to 5 stars? Chinaka and Guillermo deserve 10 !!! This was our best car buying experience and will become repeat customers at Hend Why are we limited to 5 stars? Chinaka and Guillermo deserve 10 !!! This was our best car buying experience and will become repeat customers at Hendrick Honda because of it. Chinaka and Cuillermo put us into our 2015 CRV quickly and at a fair price. Thanks again to both of you and I will recommend other Honda friends to you in the future. More

AWESOME HONDA REPRESENTATIVES I had an AWESOME experience dealing with Robert Kamga while making my decision at the Hendrick Honda Dealer. I would not hesitate to recommend sending I had an AWESOME experience dealing with Robert Kamga while making my decision at the Hendrick Honda Dealer. I would not hesitate to recommend sending one of my friend to him to purchase a vehicle. Initially I came into the Honda Dealership just to look around, and if I ended up purchasing something, it was a Hybrid Honda Accord I was interested in. After dealing with Robert, I ended up purchasing a Honda Accord Touring that I was even more satified with. I knew Robert loyalty was to the company but I also felt a sincere loyalty he had to me and what I wanted. I honestly felt that Robert was very friendly, curtious, honest and deticated to my needs more so then his own. Robert expertise and loyalty to me was the primary reason I chose to purchase a vehicle. So thank you Robert for making my experience with Hendrick Honda a pleasant one. I also want to thank Atanga Mathias for his rapid assistance with getting the job done and making me feel even more satified with the Purchase and Deal I ended up getting. Both of these gentlemen has winning personalities that will no doubt make customers happy with the decisions they make at Hendrick Honda. Thanks Again More

Stay away! Visiting this place is like falling into a black hole of incompetence and horrible service. For example - it takes those people over 3 hours to chang Visiting this place is like falling into a black hole of incompetence and horrible service. For example - it takes those people over 3 hours to change the oil filter. We had the "pleasure" to deal with Hendricks Honda of Woodbridge twice. Never again! Our first visit was a part of our maintenance plan - oil change. You would think not a big deal, right? Wrong! Despite having our appointment set up days in advance, upon arrival we learned that they do not have the filter they need for our car and that our wait will be about 1.5 hours because of this. Well, 1.5 hours turned into 3 and some change, and then about 30 minutes longer, because they did not perform the procedure correctly and new oil was leaking all over the parking lot. They explained that the oil change took so long because they needed to inspect our car in order to make sure everything was in order and they established that everything was fine (remember this part, it will come up again in a moment). Going back about 12 months earlier - we purchased the car at Jeff Gordon dealership in Wilmington (Jeff Gordon is part of Hendricks). This was the second car we purchased there. Our experience in Wilmington was great! Unfortunately, we got relocated to Woodbridge and our maintenance plan for the car was transferred here to Hendricks. After the oil change fiasco we swore we will never go back to Hendricks of Woodbridge. However, we decided to get another car and wanted to know how much a dealership would give us for the one we had. Having the car serviced by Hendricks (both in Woodbridge and Wilmington) we decided to stop by and get a quick quote. We figured it should not take long since they had all the records available. We were right this time! After a guy named Michael (he said he was a manager) took a ride in our car (not knowing we weren't planning on selling the car to them) and announced to us that there is something seriously wrong with the car. He was questioning the service the car received - THEY SERVICED THE CAR!!! He also said he was hearing some noise underneath while driving - we already had the car test driven in Carmax about 30 min prior and there was no noise there. Realizing that we are dealing with total crook, we asked for our keys back and drove back home - with no noise underneath the car. We are contacting the dealership in Wilmington about this encounter. We are still keeping in touch with the guys who helped us with our cars there and we will be filing a complaint with the corporate about Hendricks of Woodbridge. Stay away from this place. There are plenty of other dealerships in the area and I don't think any of them can be worse than Hendricks of Woodbridge. More