Hendrick Lexus Charleston

Overly happy and extremely happy with my sales rep Being a return customer at your location my overall experience was very good. The Sales Rep. Mr. Raymond Rhett has been up front and honest with every Being a return customer at your location my overall experience was very good. The Sales Rep. Mr. Raymond Rhett has been up front and honest with every aspect of our communication toward purchase. If I were to purchase again I without hesitation would approach Mr. Rhett. Raymond presented himself in a most positive light considering the make and model of vehicle that I chose to purchase. His knowledge of the product was irreproachable. He did not lead me into situations that he may have been unsure of and did his research and supplied the answers I needed to make an informed decision toward purchase or moving on in my search. Today I have the highest respect for this man and would recommend him as a sales person (new or pre-owned) to any of my colleagues and or personal friends and or family. After the sale I consider Raymond Rhett one of my closest friends in every sense of the word. More

Very responsive and honest Sumter was very responsive despite our need for a car that was rather difficult to find locally. He was also very honest throughout the process. Sumter was very responsive despite our need for a car that was rather difficult to find locally. He was also very honest throughout the process. More

Car Buying Made Easy i was lucky to have Sam to deal with, he made the buying of our car easy. Polite and caring. He made sure we were happy with the car. i was lucky to have Sam to deal with, he made the buying of our car easy. Polite and caring. He made sure we were happy with the car. More

Excellent Experience As a "return buyer", and one whose previous LS's were maintained by Hendrick Lexus Charleston, I already had a fairly good impression of the dealershi As a "return buyer", and one whose previous LS's were maintained by Hendrick Lexus Charleston, I already had a fairly good impression of the dealership. I had done a lot of my own research on both the 2017 and 2018 LS's, and concluded that getting the 2017 model was the best option for me at this time. Being analytically minded, what I needed was very specific information on the various payment options available, and the incentives attributable to each option. Linda Berry quickly and professionally provided all of the information I needed, and answered every question I had. I would recommend her to anyone considering purchasing a Lexus vehicle. More

Came in for service, left with an FJ Cruiser Just walking through used cars while bringing in spouse's car for service, offered help a couple times without pressure but really was not looking ser Just walking through used cars while bringing in spouse's car for service, offered help a couple times without pressure but really was not looking seriously. Just had a spur of the moment question when Dane walked by and his follow up led to identifying an option we were not even aware of. Never felt pressured, always felt informed and support by Dane, Zephyr and others at closing time was professional, calm and never rushed. Will also say it all started with the service department. We prefer this service department to any other dealer I have dealt with, and though I was interested in other brands, wanting to deal with this service dept kept us looking on this lot for our next car. More

Great Experience!! Sumter was very nice and easy to talk to. He was very helpful and seemed to go out of his way to make sure we were happy. We would definitely ask f Sumter was very nice and easy to talk to. He was very helpful and seemed to go out of his way to make sure we were happy. We would definitely ask for him again. Michael Graber was very helpful in finance. We had dealt with Michael before when he was in sales and he was always very nice and helpful. More

Great experience Lloyd was extremely helpful and professional. He went out of his way to work with me to find a car that fit my needs while staying in my budget. The Lloyd was extremely helpful and professional. He went out of his way to work with me to find a car that fit my needs while staying in my budget. There was no pressure and no upsell, just quality service. More

Costly incompetence!!! Once again bitten by the incompetence of another Hendrick Motors dealership!! For 2 + yrs we have waited for our new dashboard which was from Lexus' e Once again bitten by the incompetence of another Hendrick Motors dealership!! For 2 + yrs we have waited for our new dashboard which was from Lexus' extended warranty program, we called in periodically to see when we should expect to have our dashboard installed for over 2 yrs. only to learn (in 3 of those calls) that we were NOT on the list. Upon learning we were not on the list, we begged them to confirm that we are NOW ON THE LIST (despite each time being bumped to the back of the list). We just learned that after all that, we have missed the deadline by 1.5 months AND CANNOT BE ADDED TO THE LIST!!! Lexus USA will NOT allow us back on the list because Hendrick Lexus of Chas. says we did not have our RX350 serviced there. I told Lexus USA we don't use Hendrick Lexus, BMW, etc. because of their past incompetence. This is just another example. Thank you Hendrick Lexus and Thank you Lexus USA for sticking it to your customer. More

Professional experience From the time Sam opened the door to let us in from the heat until he handed us the keys he treated us professionally. He never once pressured us, he From the time Sam opened the door to let us in from the heat until he handed us the keys he treated us professionally. He never once pressured us, he helped us make the right decision and I love the car! More

Awesome experience! My experience with Sally and Walt was awesome! Very knowledgeable, low key and easy to work with! I highly recommend to anyone! I love my Lexus CT My experience with Sally and Walt was awesome! Very knowledgeable, low key and easy to work with! I highly recommend to anyone! I love my Lexus CT 200h... More