Hendrick Lexus Charleston

No pressure sale From the minute I arrived at the dealership, Sumter was very helpful, respectful and patient with me. I hadn't bought a car in 12 years so of course From the minute I arrived at the dealership, Sumter was very helpful, respectful and patient with me. I hadn't bought a car in 12 years so of course all of the fancy technology was daunting. He was very patient with me driving several different models and even though I bought a Lexus-certified ES 350, he made me feel important. I never once felt pressured to buy and love my new to me Lexus, it is an absolute joy to drive! More

Very unprofessional Had been in contact for over a week about purchasing a vehicle. The day we were wanting to go purchase vehicle we called told them we were on our way Had been in contact for over a week about purchasing a vehicle. The day we were wanting to go purchase vehicle we called told them we were on our way to have vehicle gase up and ready to go. Mind you we financed through our bank and had all paper work ready stating that a check was in the mail and they would receive it the next day. Drove to dealership to have Bill meet us at door and tell us they sold the vehicle... Very upsetting that with them knowing we were on our way to pick up vehicle and then to find out they sold it out from under us... Didn't even get and apology or even an attempt to help us find a similar vehicle.. Very disappointed in this dealership and salesman. I would recommend not to deal with this dealership and go to Fairey Chevrolet in Orangeburg, work with Ty Merritt for your next car experience with amazing salesman.... More

excellent experience drove 2 hrs . to look at the GX460.Dane found .one to my liking. They were very professional and very cour drove 2 hrs . to look at the GX460.Dane found .one to my liking. They were very professional and very courteous. Cold not have asked for a better experience. would recommend this dealer to any body More

Great experience After 11 years of owning my Lexus it was time to buy another. My husband and I wanted a smaller car with the new safety features. We decided we woul After 11 years of owning my Lexus it was time to buy another. My husband and I wanted a smaller car with the new safety features. We decided we would go to the Lexus dealership because of good past experiences and felt we could get a better trade in for our Lexus there. We walked in looking for our past salesman (John Huff) but he was not working that day. Lloyd Walker greeted us, listened to what we were looking for and led us to two perfect cars. Then we had the hard decision of which one to purchase. We are very happy with the car we ended up buying, a 2016 RX 350. It had been their demonstrator so it is just like new. I really like this dealership, they treat their customers with respect, sometimes hard to find in other dealerships. Will always recommend this dealership to others. Thanks! More

Great Car Buying Experience Sumter went above and beyond and we had a great car buying experience at Hendrick Lexus. It was very painless and we got exactly what we wanted. I wo Sumter went above and beyond and we had a great car buying experience at Hendrick Lexus. It was very painless and we got exactly what we wanted. I would highly recommend this dealership! Top notch service! More

2014 Porsche Cayman Helpful, truthful and very pleasant all around. I felt at home working with Linda. I was treated fairly and respectfully. Very excited about my new ca Helpful, truthful and very pleasant all around. I felt at home working with Linda. I was treated fairly and respectfully. Very excited about my new car. More

Good experience Pat Welsh made the car buying experience a lot of fun. Almost painless! He pointed out that the used car only had one key and he set it up at a Toyota Pat Welsh made the car buying experience a lot of fun. Almost painless! He pointed out that the used car only had one key and he set it up at a Toyota place nearby to get a second key made on the house. More

Car buying the way it should be done I had my initial contact on the telephone telling the salesman what I the wanted. They didn't have what I wanted on the car, but they said they woul I had my initial contact on the telephone telling the salesman what I the wanted. They didn't have what I wanted on the car, but they said they would find me what I wanted. The salesman, Bill Lee, called me back and told me he found what I wanted. I drove from Myrtle Beach to Charleston and was met at the door by Bill Lee, even before the receptionist could greet us. The experience from then on was the best car buying experience I have ever been through. I would highly recommend Hendrick Lexus Charleston and Bill Lee. More

Painless Experience We sealed the deal on our first visit; Sam was patient and very accommodating; He has been in the business for over 25 years and his experience shows. We sealed the deal on our first visit; Sam was patient and very accommodating; He has been in the business for over 25 years and his experience shows. Great dealership; all the people we met were very knowledgeable and courteous. Would definitely buy another Lexus from Hendrick Lexus. More

Great experience...very friendly & knowledgeable salesperson John Totaro was exceptional. He was very friendly and knowledgeable. The experience was quite enjoyable and was with out a doubt the easiest Lexus d John Totaro was exceptional. He was very friendly and knowledgeable. The experience was quite enjoyable and was with out a doubt the easiest Lexus deal we have ever made. Great company and management. More