Hendrick Lexus Charleston

Professional, organized, and easy. Tango Tercanli ( TJ ) was a great salesman. He was the difference that made our sale possible. TJ is organized, knowledgeable and not pushy. It was a Tango Tercanli ( TJ ) was a great salesman. He was the difference that made our sale possible. TJ is organized, knowledgeable and not pushy. It was a pleasure. More

Recent Lease - NX200T Mike Graber was very personable and easy to work with. the same for his sales manager. We were able to come to terms quickly and I drove away in my ne Mike Graber was very personable and easy to work with. the same for his sales manager. We were able to come to terms quickly and I drove away in my new car the very next day. More

Excellent Dealer Experience x 2 This is the second experience we have had with Hendrick Lexus of Charleston. The first was a year and a half ago buying a Certified Lexus IS 250 C con This is the second experience we have had with Hendrick Lexus of Charleston. The first was a year and a half ago buying a Certified Lexus IS 250 C convertible with the help of Richie Hughes. After having excellent results we went back for a 2016 RX350. Still keeping the Convertible. Richie is now a Sales Manager so he put us with Tanju Tercanli (TJ). Richie knows I'm a retired engineer so he put me with the perfect sales guy, TJ was truly an expert on the technical details and fine points of the vehicle! Between TJ's technical expertise and Richie's financial expertise we drove away in a beautiful new 2016 Lexus RX350 with all the latest technology. I have found all the people at Lexus of Charleston to be both friendly and professional. I would certainly recommend the dealership and will be a return customer in the future. More

Happy with my Lexus I am very happy with my certified RX350. Our saleswoman was very patient, answering all questions. She was the only person to approach us when we arri I am very happy with my certified RX350. Our saleswoman was very patient, answering all questions. She was the only person to approach us when we arrived and we appreciated her professionalism! More

Thank you Hendrick Lexus Charleston! Thank you Hendrick Lexus Charleston and Salesperson John Hoff for a true five-star experience! We never felt pressured in any way as we were looking f Thank you Hendrick Lexus Charleston and Salesperson John Hoff for a true five-star experience! We never felt pressured in any way as we were looking for the right vehicle - and once we decided to purchase our 2012 Lexus 450h, the entire Lexus team made it enjoyable from start to finish. We wouldn't hesitate to recommend this dealership or John for any and all future Lexus buyers! More

Horrible My dashboard was replaced due to warranty issue on 2004 RX330. It took almost a year to accomplish this and many phone calls. Told lies at every lev My dashboard was replaced due to warranty issue on 2004 RX330. It took almost a year to accomplish this and many phone calls. Told lies at every level until this past January when after complaining nationally and to the General Manager they finally had the part in inventory that would fit my car. Now the radio does not work. It just stopped, shows no power going to this area of the dash. No lighter, CD player, radio, no lights in that area. I was told I had an after market radio...NOT TRUE. Original radio that came with the car bought from the dealership. After Service guy suggested I take it to Best Buy or some other electronics play I demanded to see the Service Manager. She state she had been told incorrect information and would have them look at it. Now they want $960 to replace the radio. They see no connection between the two. Have driven and owned cars for over 40 years and have never had a radio to just QUIT. It works one day but not the next. This is not my first issue with this service department. Very condescending. They have lied for a year so why would they start telling the truth now. More

Scheduled servicing of 2004 RX330 Allen Puckhaber has been my service representative for as long as I have owned my car. He has always been a professional. I have complete confidence Allen Puckhaber has been my service representative for as long as I have owned my car. He has always been a professional. I have complete confidence in him. He is the "go to" person for keeping my car in great shape and me happy. More

John Totaro at Hendrick Lexus Charleston is the Best! John helped me find the car of my dreams!! I came in after seeing a car online. I was told it was there and still available. By the time I got to the John helped me find the car of my dreams!! I came in after seeing a car online. I was told it was there and still available. By the time I got to the dealership the vehicle had been sold. John was very nice and also understanding, I was mad! He talked with me and got some info from me. He would text me with updates on finding me the car I was searching for. I actually ended up with a different car than I was originally looking for, but am very pleased! I love my Lexus ct 200h!!!! Thanks John! More

Very satisfied Grandma!! I worked with Raymond Rhett on purchasing a 2012 EX350. He was pleasant and professional throughout my entire experience. I thought he was extra patie I worked with Raymond Rhett on purchasing a 2012 EX350. He was pleasant and professional throughout my entire experience. I thought he was extra patient while dealing with this 70 year old grandma with lots of questions!! More

Hendrick Lexus Charleston and our new 2016 RX Hybrid The 2016 RX Hybrid has all of the enhancements of a previous LS we had owned, and has several long term upgrades to prevent undercarriage front, back The 2016 RX Hybrid has all of the enhancements of a previous LS we had owned, and has several long term upgrades to prevent undercarriage front, back and under side chips. The Seats and Driving experience are wonderful. Thank you to Hendrick Lexus Charleston and Pat Welsh for helping us choose this awesome vehicle. Best Regards, Tom and Paula Bishop, 703-927-8051 More