Hendrick Lexus Charleston

Alex Bousquet in service did an excellent job with my vehicle and explaining the services needed for my car! The car wash was the cherry on the top! vehicle and explaining the services needed for my car! The car wash was the cherry on the top! More

Great dealership. Lexus service department is great. I always have had good experience while there. Lexus service department is great. I always have had good experience while there. More

Service Advisor Alex Bousquet did an excellent job in getting my car diagnosed and repaired quickly, keeping me informed along the way. getting my car diagnosed and repaired quickly, keeping me informed along the way. More

Fast and professional service from the minute I dropped off my car. But one negative is when I get back in my car and my driver seat is moved to another position. I did notice that the last time also. I off my car. But one negative is when I get back in my car and my driver seat is moved to another position. I did notice that the last time also. I guess I would need to set my seating position, but I shouldn’t have to. More

I had service on my RX Dwight Stokes was great very friendly and helpful. My service was quick and vehicle was very clean after service. Great job friendly and helpful. My service was quick and vehicle was very clean after service. Great job More

Consistent for over 15 years and great communication never a problem can't be resolved never a problem can't be resolved More

My husband, Chad, is never in the mood to go buy a car, but Dane Souris made our experience really fun and very smooth! We absolutely adore our new car. He listened closely to what we wanted and found the but Dane Souris made our experience really fun and very smooth! We absolutely adore our new car. He listened closely to what we wanted and found the exact car we have been looking for. We are so excited! More

Can’t say enough how easy Dane Souris made the purchase of my wife’s new es350. Thank you Lexus of my wife’s new es350. Thank you Lexus More

"I’ve been taking my 2010 Lexus IS250C to Hendrick Lexus Service Center in Charleston for routine maintenance ever since I moved from California two years ago and have always been satisfied—until today. Rec Service Center in Charleston for routine maintenance ever since I moved from California two years ago and have always been satisfied—until today. Recently, I noticed that my right-side mirror was loose, although the motor was still functioning. I explained to my service consultant, Chase Fraser, that the mirror’s motor was fine and the issue seemed to be a loose compression clip (something I saw how to fix on YouTube). I was given a loaner car, assuming the repair might take some time. About 90 minutes later, I received a call from Chase, who informed me that the entire mirror assembly needed replacement and quoted me $1,250 for the repair, with the part needing to be ordered in about three days. I declined the service and returned the loaner. Upon leaving the dealership, my car’s dashboard alerted me that the hood hadn’t been properly latched. Needless to say, I was very disappointed with this visit. When I got home, my son, who had also seen the same YouTube video, was able to fix the mirror himself with just a screwdriver, pipe wrench, and mallet, simply tightening the clip as I originally suspected. It’s disheartening to think that they would misdiagnose something so simple and attempt to charge such an outrageous price. I’ll be looking for an honest mechanic from now on. I expected better, and I find it appalling that they would try to take advantage of a senior woman in this way." More

Chase Fraser , my auto technician, provided me excellent service. I always appreciate his wonderful assistance. service. I always appreciate his wonderful assistance. More