Hendrick Lexus Charleston

DO Recommend the Service Dept, DO NOT Recommend Sales Dept. The Service Team lead by Darryl Fort and Kathy Orlando are outstanding, and I hold them in the highest regard after 11 years of their maintenance and The Service Team lead by Darryl Fort and Kathy Orlando are outstanding, and I hold them in the highest regard after 11 years of their maintenance and repairs. The sales department was unresponsive and rude after I tried for 8 months to buy a newer Lexus RX from them. I was called only three times about cars during this time, twice they were Hondas. When I found a Lexus on their site, it took two emails, two calls and three days before I received a response. This treatment was even more perplexing as I had bought my original RX from this dealership and had it loyally and continually serviced by them for 11 years. My email to the Hendricks store manager detailing my frustration over the lack of response from his sales agents for 8 months was met with a phone call from his young assistant. With that final slap in the face I turned to the internet where it became immediately evident that the prices I was quoted on the few cars I was shown matched those of CPO cars several years newer at other dealerships. I ended up with Wilde of Sarasota (Patrick Chartrand) who delivered to me from 500 miles away, an impeccable, rare-colored, almost-new RX hybrid by a driver (who even gave me a tutorial on the new features), for at least $5K less than the identical model with a stained interior that I finally drove here, only after contacting the sales manager for help. Outside of the Service Team, these guys need a wakeup call. More

Review of Hendrick Lexus of Charleston Last fall Lloyd Walker guide me through the process of trading in my GS300 vehicle (>200,000 miles) and purchasing a used RX330. Lloyd's assistance, Last fall Lloyd Walker guide me through the process of trading in my GS300 vehicle (>200,000 miles) and purchasing a used RX330. Lloyd's assistance, patience, and advice during the selection of the pre-owned Lexus were of the same quality as if I were buying a new car. I know this to be true because he sold my husband and me a new Lexus in the past. Over the years it has been a pleasure to know Lloyd. More

I had an all around decent experience purchasing a car here. To me, buying a car has always been one of the most despised acts that life forces me to do, but this time was a little different. I feel lik here. To me, buying a car has always been one of the most despised acts that life forces me to do, but this time was a little different. I feel like I was treated with respect and given a fair deal on my trade as well as the cost of the Prius that I was buying. Richie and the other associates that I dealt with here were consummate professionals, who knew how to keep the sales tone medium to low pressure while being positive and reassuring at the same time. The financing department also was able to get me a fantastic rate on a used car. For the first time in my life, I walked away from a car dealership feeling comfortable over the transaction that just happened. If you are looking for straight up folks to buy a car from, I would highly recommend this dealership. More

Lloyd (Lloyd Walker, Lexus of Charleston) is very knowledgeable, reliable, excellent, honest and trustworthy. I am very much happy to rate him 10 out of 5 stars (off course I can only do 5 out of 5 o knowledgeable, reliable, excellent, honest and trustworthy. I am very much happy to rate him 10 out of 5 stars (off course I can only do 5 out of 5 officially). In one phrase, he is "the best of the best". I wish he were there every time I go buy any car at any car dealer. I strongly recommend him to any customers, friends and family if ever needing a Lexus. More

My wife & I went to the dealership looking to narrow the universe of used cars from which we would select a new vehicle. Richie was the rep who initially approached us and, long story short, we left wi the universe of used cars from which we would select a new vehicle. Richie was the rep who initially approached us and, long story short, we left with a great 2010 ES350. Richie was thoroughly professional throughout the experience: knowledgeable about his product, direct but not inclined toward pressure selling, good follow-thru but not overbearing, and an all around good guy with whom to do business. Were I to go back to the dealership for another vehicle, I would specifically ask for Ritchie. In sum, a very good buying experience. More

Danielle Hershon was very friendly, professional, and open to any questions and/or concerns I had regarding my new purchase of my RX350. I couldn't be more happy with my purchase and plan to continue to open to any questions and/or concerns I had regarding my new purchase of my RX350. I couldn't be more happy with my purchase and plan to continue to be a loyal costumer because of the great experience. More

Lloyd is very professional and helpful and also very knowledgeable. I had a pleasant experience at this dealership. They treat you with respect and make sure you understand everything about your car p knowledgeable. I had a pleasant experience at this dealership. They treat you with respect and make sure you understand everything about your car purchase. They also do not have any sales pressure tactics. More

I recently purchased a 2013 RX 350 and in Oct of 2012 I purchased a ES 350 for my wife. In both instances I dealt with Mr LLoyd Walker. I find Mr. Walker to be extremely professional and attentive to all purchased a ES 350 for my wife. In both instances I dealt with Mr LLoyd Walker. I find Mr. Walker to be extremely professional and attentive to all the details in pruchasing a vehicle. I appreciate his low key approach to a sale and responsiveness to counter offers. He represents Lexus of Charleston very well. In additon to Mr. Walker I find the dealership in total to be outstanding, all I have dealt with have been most accommodating and friendly. The physical plant is extremely well maintained and is most user friendly. I have no negative comments regarding Mr. Walker or the dealership. More

This is the first time that I bought a pre-owned Lexus. Jack Frost treated me like I was purchasing a brand new automobile. The certified vehicle was in excellent shape, and I feel that I got a fair price Jack Frost treated me like I was purchasing a brand new automobile. The certified vehicle was in excellent shape, and I feel that I got a fair price for my trade-in. Jack was very attentive to detail, washed and gassed up the vehicle, and I was out the door the same day with the completed transaction. Emily, financial manager, informed me of all the available financial, service contracts, and extended warranties, and very efficiently handled the paperwork. I never considered any other dealership than Lexus of Charleston when it came time to purchase a car. Thanks Lexus and associates for the experience, which was beyond my expectations. Greg Stahly More

Purchased a pre-owned Lexus 430 from Mike Graber at Lexus of Charleston. Mike did a fantastic job of being sure that the car met my expectations. I have never purchased a car where the dealer filled the gas of Charleston. Mike did a fantastic job of being sure that the car met my expectations. I have never purchased a car where the dealer filled the gas tank before delivering the vehicle. The car was washed and detailed and even though used, it felt like a brand new car just off the showroom floor. The whole car buying experience was something different from my previous car purchases at other dealers. I would highly recommend Lexus of Charleston and Mike Graber to anyone looking to purchase a new or used vehicle. More