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Hendrick Lexus Charleston
Charleston, SC
2,282 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,282 reviews
April 25, 2012
Wanted a new CT200h and found one on the lot "fresh off the truck". Paid a deposit and scheduled a test drive after prep. Salesman refused to call if there was a problem with my planned overnight test off the truck". Paid a deposit and scheduled a test drive after prep. Salesman refused to call if there was a problem with my planned overnight test drive. GM insisted I pay full price with only a 30 minute test drive. I should have kept the car entagled for a while but instead took my money and left. NEVER to return! More
by chucktown_john
Employees Worked With
General Manager
April 20, 2012
This was the best car buying experience I ever had. The salesman was very informative and very friendly. I ususually don't care for the finance department but Emily was great. She was also very informative salesman was very informative and very friendly. I ususually don't care for the finance department but Emily was great. She was also very informative and very easy to talk to. I will definitely recommend Lexus of Charleston to anyone I know that wants to buy a car. I enjoy driving my RX350 and I am very happy with my car purchase and the employees at Lexus of Charleston. More
by neekieboo
Employees Worked With
Michael Greaber(sales), Emily(finance), Jason(Shop), Michael Graber
March 27, 2012
My experience working with Michael was exemplary. We were surprised to find the perfect auto for us in "stock". Given the short amount of time available to us before a medical appointment at MUSC, Michael ex surprised to find the perfect auto for us in "stock". Given the short amount of time available to us before a medical appointment at MUSC, Michael explained the features of the auto that most puzzled us and then sent us on our way to our medical appointment. Upon our return, Michael explained in more detail the auto's features, explained how we could "reserve" the vehicle while we "made up our mind" to buy. Without any pressure, he made us very much aware and comfortable with the entire operation at the dealership. We have had follow-up questions that were very satisfactorily answered. Overall, a very [pleasant experience. More
by rpmceach
Employees Worked With
Michael Graber, Michael Graber
March 23, 2012
We met Pat last fall (2011) when having our ES330 serviced. At that time, we were considering buying a new Lexus (it would be our 4th) and Pat took the time to go over in detail the RX350. We contact serviced. At that time, we were considering buying a new Lexus (it would be our 4th) and Pat took the time to go over in detail the RX350. We contacted Pat in February and felt we wanted to seriously consider buying the RX350. Pat could not have been more knowledgeable about the car and professional in our meeting. We did purchase the car and because we live a considerable distance from Charleston (about 85 miles), Pat even delivered the car to us. Not only that, he spent about 3 hours going over the car with us so that we would have a complete understanding on all of its features. he also called us twice after that to see if we had any questions or if there is anything else he could do for us. Pat was terrific and made the car-buying experience actually enjoyable! We highly recommend Pat Welsh and Lexus of Charleston. More
by timm644
Employees Worked With
Pat Welsh, Pat Welsh
March 22, 2012
I was very pleased with the overall experience at Lexus of Charleston. Everyone was kind and helpful.Lloyd and Pat did an outstanding job showing me all the features of the vehicle. of Charleston. Everyone was kind and helpful.Lloyd and Pat did an outstanding job showing me all the features of the vehicle. More
by donovan59
Employees Worked With
Lloyd Walker, Lloyd Walker
March 22, 2012
Excellent experience. Honest, straight forward negations and and no details left undicussed. Car I was interested in was available and sales personel were knowledgeable and not pushy. and and no details left undicussed. Car I was interested in was available and sales personel were knowledgeable and not pushy. More
by Joe Gaddy
Employees Worked With
Sam Aby, Sam Aby
February 23, 2012
Fabulous service. Sam couldn't have been better to work with in buying our first Lexus. He showed GREAT follow through. The dealership in general is top notch. with in buying our first Lexus. He showed GREAT follow through. The dealership in general is top notch. More
by mhodges002
Employees Worked With
Sam Aby, Sam Aby
February 17, 2012
Kathy Orlando is the reason for my continued return for service at Lexus of Charleston. She makes my every experience comfortable, positive, caring, and appreciated. Kathy Orlando is a grand ambassador f service at Lexus of Charleston. She makes my every experience comfortable, positive, caring, and appreciated. Kathy Orlando is a grand ambassador for Lexus and the service department does excellent work,too. Sincerely appreciative for quality service, Jan Moore More
by jmoore2012
Employees Worked With
Kathy Orlando
February 16, 2012
I also went to this dealearship to have repairs done on my 99 Lexus rx 300 was charged a diagnostic fee and told that my electrical problem was the result of a aftermarket radio or tracking device.. I stil my 99 Lexus rx 300 was charged a diagnostic fee and told that my electrical problem was the result of a aftermarket radio or tracking device.. I still have the original radio, not aftermarket and my car has never had a tracking device.. most of all when I went to pick up my vehicle I notice a plastic peice laying on the seat and my dashboard broken I brought to their attention before I left only to have them deny it. I originally did not understand why they was denying such a small problem,that was obvious they broke cosidering they left the evidence on the seat, but I later found out that the entire dashboard would have to be replace as a result of there mistake. what I thought would be under $50 for a plastic peice turn to over 1400 for a new dashboard.. I am taking them to court in the near future, they cannot contuine treating customeres in this manner.. Buyer Beware. My reason for giving such a low rating specifically is because i payed a disgnostic fee and lexus of chalreston expected to get more money out of me for telling me what i already knew was wrong with my car and they also get a low reason for breaking my dashboard which caused my car to decrease and value and they are claiming it was pre existing. More
by mmorri19
Employees Worked With
can't remember name but can remember face
January 29, 2012
Ray was knowledgable and friendly and well spoken. We Ray was knowledgable and friendly and well spoken. We felt like we were dealing with a friend. He took time to show us the features and how to ope Ray was knowledgable and friendly and well spoken. We felt like we were dealing with a friend. He took time to show us the features and how to operate them. I would have no hesitance to stop by and ask him any questions we might have. More
by mtscgsinswamp
Employees Worked With
Raymond Rhett, Raymond Rhett
