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Hendrick Lexus Charleston
Charleston, SC
2,282 Reviews
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January 27, 2012
I was interested in having my 2009 GX470 appraised by Lexus of Charleston but not interested in trading. I called and spoke with Barbara(?), whom was very nice and helpful, and explained my situation bec Lexus of Charleston but not interested in trading. I called and spoke with Barbara(?), whom was very nice and helpful, and explained my situation because I was unsure if Lexus of Charleston would outright purchase even if I wasn't trading on a different vehicle. She said they would be happy to look at it and possibly appraise given that my vehicle had low miles and was fully loaded. It was mentioned that they had many customers interested and waiting for used GX470s and the features on my vehicle were popular and in demand. She set me up an appointment with someone by the name of Steve, a sales manager in the pre-owned dept (not to mention I would driving an hour). I get to the dealership at my scheduled appointment time and had to search for someone to speak with. I saw a salesman in his office asked for Steve, that I had an appt. He informs me that Steve was not there but he would see if he could find someone else to help me because he "was in the middle of something." From across the showroom he sees Margo and motions for her to come over and he explains, as I'm standing in this conversation, that he is too busy and if she could help me. She responds with a quick "Isnt there someone else because I am already off." As a business owner, this is "breakroom talk" and should never, ever be said around or in front of a customer! That should have been my red flag to walk out then. After a sigh, she decides to do me, the customer, a favor and takes down some info and 10 or so minutes later she comes back with a verbal offer. Wanting to think about it, I asked to get the appraisal in writing. She comes back to give me Dan's business card with the model, miles, and offer with Dan's initials written in ink on the back of the card, that he had just obviously scratched down. I have been shopping around getting many appraisals, every single one I have gotten includes offer, miles, features, exterior and interior condition, mechanical condition, etc, and have at least been on some sort of letterhead, not a handwritten scribble on a business card. If I decided to come back, this could be easily disputed because anyone could have written it. Being a certified dealer and trading vehicles constantly, you would think they would have a slighty more secure and professional way of giving an offer to a customer. I asked to speak to the appraiser, Dan, just so I could ask him some general questions. After all, they are supposed to be the professionals here. He just responds with a simple answer to almost all my questions that that's what their all going for because there is no demand for these vehicles right now. I was just told the previous day that they had quite a few people waiting for used vehicles like this! I asked him if he drove my vehicle(which I already knew the answer because hardly no thorough appraisal is done in 10min) to ensure they were giving me the best offer and his response was exactly as follows: "I mean, I cranked it up and made sure the AC worked and all." What about the motor, transmission, mechanical condition?? My parents were shopping for a new Lexus about 10 years ago and got the same treatment, however;I understood that it was a while ago and gave them a chance. I guess I'll be heading to Jim Hudson just like they did. Honestly, Lexus of Chas' had offered the highest so far but I would rather take a bit of a loss and give my business to a dealer that appreciates it. This can be expected from a lower than average used car lot but from Lexus, one of the most luxurious brands in automotive??? More
by eharrison1229
Employees Worked With
Dan Zarillo, Margo Walden
January 22, 2012
Fred Bolchoz was recommended to me 8 years ago when I decided to consider a Lexus. I wanted to deal with a sales person that was not pushy. Fred met and exceeded my expectations. Eight years later whe decided to consider a Lexus. I wanted to deal with a sales person that was not pushy. Fred met and exceeded my expectations. Eight years later when I decided to trade I went, back to Fred. He once again provided a pleasurable experience. Buying a car, for me, is an extremely important decision. I would highly recommend Lexus of Charleston and Fred Bolchoz to anyone. When it was time to take care of the financial details I dealt with Paul Southern and it was an unsusally pleasant and fun experience. Yes, I said fun!!! He was professional, congenial and thorough. When your employees can make a customer laugh when they are spending their hard earned money that is an asset! Thank you for all aspects of your pursuit of excellence. More
by Georgia Belle
Employees Worked With
Fred Bolchoz
January 13, 2012
MY EXPERIENCE AT THE LEXUS DEALERSHIP WAS GREAT. MIKE GRABER WAS THE SALESMAN THAT ASSISTED ME. HIS KNOWLEDGE OF THE VEHICLE WAS OUTSTANDING AND VERY THOROUGH. HE ANSWERED ALL MY QUESTIONS AND WAS VERY P GRABER WAS THE SALESMAN THAT ASSISTED ME. HIS KNOWLEDGE OF THE VEHICLE WAS OUTSTANDING AND VERY THOROUGH. HE ANSWERED ALL MY QUESTIONS AND WAS VERY PROFFESSIONAL,HELPFUL,THOUGHTFUL,FRIENDLY.IT WAS A PLEASANT OVERALL EXPERIENCE. AND EMILY,IN FINANCE, WAS ALSO VERY OUTSTANDING,KNOWLEDGEABLE,FRIENDLY IN HELPING ME. THANKS TO YOU ALL FOR A PLEASANT AND SATISFYING EXPERIENCE. More
by RollingsSandra
Employees Worked With
MIKE GRABER, Michael Graber
December 29, 2011
From the moment you drive into the Lexus of Charleston dealership, you do not feel like you are really at a car dealership. You are met with no pressure, just a friendly, helpful staff. The sales pers dealership, you do not feel like you are really at a car dealership. You are met with no pressure, just a friendly, helpful staff. The sales personnel are very knowledgeable about their products and are eager to answer your questions without over selling you. The Lexus of Charleston personnel truly make you feel more comfortable than a visit to your mother-in-law. More
by dudley007
Employees Worked With
John Huff, John Hoff
December 17, 2011
My salesperson was Margo and she was very friendly and down to earth. Car shopping can be very intimidating, but I felt she treated me like a relative. In my experience I have seen many car salesmen that down to earth. Car shopping can be very intimidating, but I felt she treated me like a relative. In my experience I have seen many car salesmen that were phony and or pushy. I can genuinely say that I had a great experience at Lexus of Charleston/Hendrick on 11/30/11. I appreciate all of Margo's help from the beginning inspection, test-drive, financing, and helping me move me and my stuff into the new vehicle. I would definitely use her again, in fact, I will send anyone I know that is looking to buy a Lexus over to her. I love my new car, too. More
by phillio9
Employees Worked With
Margo, Paul, Front Office Manager
December 09, 2011
Lloyd is superb. His attention to customer care is perfect. Heather was very helpful as was the sales manager. I will recommend this dealership to others perfect. Heather was very helpful as was the sales manager. I will recommend this dealership to others More
by Tom Inglesby
Employees Worked With
Lloyd Walker, Lloyd Walker
December 08, 2011
My experience with Lexus of Charleston was excellent. What made it the best I've ever experienced was the patient and thorough orientation Mr. Hoff gave me in the operation and features of my ES 350. I What made it the best I've ever experienced was the patient and thorough orientation Mr. Hoff gave me in the operation and features of my ES 350. I felt very comfortable in taking the car on the road afterwards first on the test drive, and later when he brought it to our house with a full tank of gas as a courtesy beyond what I expected. He spent over an hour with me to ensure that I understood the essential details of operating the car. About a week later, he gave me a follow up call to see if I had any questions. The showroom and other spaces were very attractive and all employees I encountered were friendly and accommodating. Mr. Souther made the paperwork as painless as possible. He told me to start getting used to being spoiled. I am very impressed with the effort Lexus of Charleston makes to please its customers. More
by Candaklo
Employees Worked With
JOHN HOFF, Mr. Souther, John Hoff
December 08, 2011
I found everyone I dealt with to be very accomodating and willing to answer any and all questions. Margo Walden has been great with helping me since my purchase with learning different aspects of the car. willing to answer any and all questions. Margo Walden has been great with helping me since my purchase with learning different aspects of the car. I ordered floor mats and they came in timely and were reasonable. It was overall a very good experience. I bought a Lexus because of their reliability and my also my own research. I also talked with other Lexus owners who highly recommended this brand. More
by bmoore1
Employees Worked With
Margo Walden
December 07, 2011
This is my fourth car purchased from this dealership--I can't imagine going anywhere else!! The service is vastly superior to any other dealership I have done business with! can't imagine going anywhere else!! The service is vastly superior to any other dealership I have done business with! More
by carriea1
Employees Worked With
2
December 07, 2011
The most professional dealership I have ever dealt with. This was the second vehicle we have purchased from Lexus of Charelston and will be back for the third one at some point. We never felt high pressured This was the second vehicle we have purchased from Lexus of Charelston and will be back for the third one at some point. We never felt high pressured by John Hoff, Ferrell Conyers or Michael Warren and after two trips to the dealership a deal was reached that was agreeable by both parties.I have sent customers to the dealership many times and will continue to do so. Both John and Ferrell deserve gold stars. Jim Parker More
by jparker524
Employees Worked With
John Hoff and Ferrell Conyers, John Hoff
