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Hendrick Lexus Charleston

Charleston, SC

5.0
2,282 Reviews

2424 Savannah Highway

Charleston, SC

29414

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Showing 2,282 reviews

December 07, 2011

Seemed anxious to please and friendly. Made several Seemed anxious to please and friendly. Made several visits during the process of buying a car, and the sales staff was always courteous. And, its More

by wwagner406
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Aby, Sam Aby
December 07, 2011

I have been a satisfied Lexus owner for eleven years - all of which have been from Lexus or Charleston and with Margo as our sales person. Over my driving years I have owned several automobiles and witho More

by Jim Gardner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margo Walden
December 06, 2011

From the moment I entered the dealership until I left, the prefessionalism was evident. Mr. Hoff was extremely knoweledgeable about the car I wanted to trade and listened to what I wanted my new car to ha More

by bjc123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hoff, Paul Southern, Dan , John Hoff
November 18, 2011

I just purchased my third Lexus and my experience was great. Thanks to all the wonderful staff and most of all to John Hoff, who sold me all three cars. When I buy my fourth Lexus, I will return to Lexus More

by jbl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Huff, John Hoff
November 15, 2011

My experience in the sales dept. was EXCELLENT! John Hoff made this my first ever pleasant buying experience with a new car. He was very detailed and helpful and always friendly but NEVER pushy or overbearin More

by tsriffe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hoff and Jimmy Long sales, John Hoff
Nov 15, 2011 -

Hendrick Lexus Charleston responded

November 15th, 2011 Dear Mrs. Riffe, I want to apologize for your less than perfect first service visit. Our reputation was built on customer satisfaction and we failed to live up to it with you. Your relationship with Lexus of Charleston is greatly appreciated and I invite you to come back in and see me. I would like to give you a personal introduction to our service team and a tour of our service facility. We are dedicated to taking care of you and your Lexus vehicle. I look forward to seeing you. Sincerely I am, Darryl Fort Master Certified Service Manager

October 31, 2011

Extremely helpful and knowlegeable. Outstanding followup. Took plenty of time, never felt hurried. Searched the whole southeast for what we wanted. Gave excellent options and recommendations. W More

by mrbrown2707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Graber, Michael Graber
October 30, 2011

Lexus of Charleston made my first car purchasing process an amazing one. From the time I entered the magnificent showroom Mr. Rhett personally greeted me by opening the door. The hospitality of the staff More

by amazyck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Rhett, Paul Southern, Raymond Rhett
October 27, 2011

My experience with Lexus of Charleston and Michael Graber was an extremely pleasant one. Mr. Graber (and the entire staff) treated me as if I was purchasing one of their 2012 flagship automobiles and not a More

by wekeys1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Warren
October 21, 2011

First let me say that I really do hate the car purchasing process. However, I must say, that for the first time in my car buying experience (over 45 years), dealing with the personnel at Lexus of Charleston More

by Tuczynski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Graber, Dan Zarillo, Paul Southern, Michael Graber
September 27, 2011

Fred Bolchoz is a pleasure to work with. His after service has been most helpful and supportive. We would be more than happy to recommend him to other potential customers. More

by mj2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Bolchoz
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