Hendrick Lexus Charleston

Chase Fraser is a great employee and representative for Hendricks Lexus! When we were told we needed to replace the motors that open the rear hatch on our SUV and there were none in the ENTIRE US we were s Hendricks Lexus! When we were told we needed to replace the motors that open the rear hatch on our SUV and there were none in the ENTIRE US we were stunned. I am handicapped and need access to the rear space for my rollator (without which I am not ambulatory). Chase told us how to get in touch with Lexus USA. We were relieved and very happy when Chase called and told us the motors had arrived and made an appointment for the installation. This is my seventh Lexus and the first time we had any problem. And Lexus and Chase came thru! More

Great customer service! Sumter adds great value to Hendrick Lexus Charleston. Service department is phenomenal. Wouldn't go anywhere else!!! Sumter adds great value to Hendrick Lexus Charleston. Service department is phenomenal. Wouldn't go anywhere else!!! More

Nick was very helpful and knowledgeable. Excellent customer service! Looking forward to work with Nick again. Excellent customer service! Looking forward to work with Nick again. More

Best car buying experience I ever had. Linda Barry did an amazing job of helping me find the car I wanted in the right budget and did not waste any time and was very attentive to our famil Linda Barry did an amazing job of helping me find the car I wanted in the right budget and did not waste any time and was very attentive to our families needs and wants regarding the vehicle. Cole did a great job in Finance. The car is wonderful. Definitely will refer and return. More

Nick J is an awesome tech. The 10kmile service met all my expectations. The experience was great! The 10kmile service met all my expectations. The experience was great! More

Every time I come to Lexus of Charleston it is a pleasure. Everyone from the people who greet me in the bay, to my service advisor Nick, beyond him to his service manager Darrell , always takes goo pleasure. Everyone from the people who greet me in the bay, to my service advisor Nick, beyond him to his service manager Darrell , always takes good care of us. I wouldn't go anywhere else. More

when i arrived i was quickly greeted by NICK JUDKINS he spent time reviewing what the service would be and how long it would take he showed me to the waiting area and told me it would take about an hour spent time reviewing what the service would be and how long it would take he showed me to the waiting area and told me it would take about an hour to finish the service Nick is a very knowledgeable and friendly [ a real keeper] i have been a Lexus costumer for 25 years buying 4 new cars in N Y, N J and now in S C all great Esperance's this visit is on the top of the list also the service was done in 35 minutes the show room service area and lounge are top shelf More

This dealership is highly professional that makes everything about your service very clear and resasonable. everything about your service very clear and resasonable. More

Chase stepped in and helped with my service checkup when my usual advisor was out. He did a great job and is a nice addition to the dealership. Thank you Chase. my usual advisor was out. He did a great job and is a nice addition to the dealership. Thank you Chase. More

I have owned this car for 15 years and have always had great service. The only problem that I have experienced is my being forced to write a 15 word review. I suggest that you eliminate that requirement great service. The only problem that I have experienced is my being forced to write a 15 word review. I suggest that you eliminate that requirement. If I feel like writing something, and I have done so in the past, I will. More