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Hendrick Lexus Charleston

Charleston, SC

Overview
Reviews
4.9
1,873 Reviews
Call Dealership (855) 533-1356
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2424 Savannah Highway

Charleston, SC

29414

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Showing 1,873 reviews

January 31, 2023

Was not a very pleasant experience. Probably will not return because Of poor communications with service. More

by Hoodtom7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chase Fraser
Report | Print
Feb 03, 2023 -

Hendrick Lexus Charleston responded

Hoodtom7, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact (Cali Young at 843-852-4672). Thank you for your time and we look forward to hearing from you soon.

January 31, 2023

Excellent customer service, I always feel welcomed. My service agent, Nick Judkins, does a wonderful job and makes me feel like a valued customer. More

by Ballouks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nick judkins, Nicholas Judkins
Report | Print
Feb 03, 2023 -

Hendrick Lexus Charleston responded

Hello Ballouks, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 31, 2023

Excellent customer service provided by Chase Fraser, the Service Consultant. He explained in detail what should be done in near future. Great experience! More

by hitesh_a1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Fraser
Report | Print
Feb 03, 2023 -

Hendrick Lexus Charleston responded

Hitesh_a1, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Charleston. Thank you, and have a fantastic day!

Feb 03, 2023 -

hitesh_a1 responded

You’re welcome!

January 29, 2023

Bill is a new service rep for me and has continued the excellent service provided by Jared, More

by ppab7942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Report | Print
Feb 01, 2023 -

Hendrick Lexus Charleston responded

Hi Ppab7942! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston

January 29, 2023

Very professional and helpful! We had a pleasant experience with multiple employees willing to help us out. More

by Shopper
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Aby
Report | Print
Feb 01, 2023 -

Hendrick Lexus Charleston responded

Shopper, your satisfaction is our top priority. We sincerely thank you for the positive review, and look forward to seeing you again soon!

January 28, 2023

excellent service and information on my vehicle! Enjoyed the video! Also appreciated the value for a possible trade at a later date! Thank you Fran Dionne More

by Frannie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Harrelson, Chase Fraser
Report | Print
Feb 01, 2023 -

Hendrick Lexus Charleston responded

Frannie, thanks for your praise and kind comments about our team. Frannie, thanks for taking the time to leave a review.

January 24, 2023

Bill Ferguson has always been helpful in getting in timely appointments for us and the service has always been good. More

by annfink0403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Report | Print
Jan 26, 2023 -

Hendrick Lexus Charleston responded

Hello Annfink0403, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 24, 2023

Hendrick Lexus dealership’s service waiting area is the best I’ve ever seen. It is so comfortable and accommodating with snacks and drinks. Chase Fraser, my service manager sent text updates and videos of More

by pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Fraser
Report | Print
Jan 26, 2023 -

Hendrick Lexus Charleston responded

Pam, we're so glad that we were able to go above and beyond your expectations! Pam, thanks for taking the time to leave a review.

January 20, 2023

Hendrix is very professional and thorough. Quick, efficient service. Always have my car serviced here. More

by ecorfanedes1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Rymer
Report | Print
Jan 23, 2023 -

Hendrick Lexus Charleston responded

Ecorfanedes1, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

January 19, 2023

Darryl Fort is a great service manager. Bill Ferguson is the best service writer I have dealt More

by William Ambler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Jeffers, Rod in parts & Rob Lazaro., Darryl Fort, Bill Ferguson, Kathy Harmon
Report | Print
Jan 23, 2023 -

Hendrick Lexus Charleston responded

Hello William Ambler, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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