Hendrick Lexus Charleston

When you call the service department of a dealership, you expect fast, indifferent service, that is somewhat profit driven. Not At Hendrick of Charlston!!!!! First I worked with Kaitlyn in technology, who expect fast, indifferent service, that is somewhat profit driven. Not At Hendrick of Charlston!!!!! First I worked with Kaitlyn in technology, who was patient, kind and abundantly clear at her instructions! Every question was answered completely and to my understanding! She is amazing! Then I worked with Bill Ferguson in service….again an employee who was determined to satisfy my needs! At no point during either conversation, did I feel as if I was interrupting them. They were awesome! Thank you so much! More

Sam Aby was the sales rep I worked with to purchase my new Lexus! He was fantastic. He was open, and willing to answer every question with enthusiasm and patience. He assisted in every single step, ens new Lexus! He was fantastic. He was open, and willing to answer every question with enthusiasm and patience. He assisted in every single step, ensuring my experience was a red carpet experience! If I could give him a 6, 7 or even 8 stars….I would! Thank you Sam for a terrific experience! More

This was the most awesome car buying experience I've ever had in my life. First and foremost my salesperson Donna Oliver was so attentive to my needs and she certainly gave me what I wanted, She was very th had in my life. First and foremost my salesperson Donna Oliver was so attentive to my needs and she certainly gave me what I wanted, She was very thorough, patient and made car buying easy. The gentlemen who assisted me with paperwork was outstanding as well. From the start they both were very welcoming and made my husband feel at ease. The dealership itself is top notch. The showroom is amazing! We traveled to hours and we;re so happy that we did! We'll definitely be repeat customers. More

Very friendly, accomodating staff,well stocked waiting room, vehicle is well taken care of and I particularly enjoy the video walk around they do every service visit. Jared young was a pleasure to work wi room, vehicle is well taken care of and I particularly enjoy the video walk around they do every service visit. Jared young was a pleasure to work with. More

This is the third car that we have purchased from Pat Welsh. We return to him each time because he is approachable, knowledgeable of products, has the ability to assess our needs and is very thorough and Welsh. We return to him each time because he is approachable, knowledgeable of products, has the ability to assess our needs and is very thorough and organized. Pat is why we’re so comfortable buying our cars at your dealership. He brought in Maria Fabian for technical support who was so very helpful while patiently explaining the car’s operation. The financial process with Zephyr was understandable and proficient. We are quite comfortable dealing with Pat and your organization. More

Always awesome service at Lexus. Jared Young is fantastic to work with. I’ll definitely continue to get service here. Jared Young is fantastic to work with. I’ll definitely continue to get service here. More

Amanda was amazing and helping me find the best vehicle for me and I truly love my Lexus RX hybrid thank you so much truly appreciate you taking care of me💗 for me and I truly love my Lexus RX hybrid thank you so much truly appreciate you taking care of me💗 More

Sumter at Lexus of Charleston, was personable, helpful and pure joy to work with us in choosing our purchase of a car. He answered all our questions and was knowledgeable of the content. After purchasing and pure joy to work with us in choosing our purchase of a car. He answered all our questions and was knowledgeable of the content. After purchasing, we were given a tutorial by a lovely young lady. Sumter has taken care of us twice now and if a third is in our future, I’m heading in to see him again! More

Everything is on time. Jared Young was very helpful and knowledgeable. We have always been pleased with our service here. Jared Young was very helpful and knowledgeable. We have always been pleased with our service here. More

Jared is excellent and always takes such good care of me! I came in for a brake job and instead of taking three hours he had it completed in two hours. I came in for a brake job and instead of taking three hours he had it completed in two hours. More