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Hendrick Lexus Charleston

Charleston, SC

4.9
1,876 Reviews

2424 Savannah Highway

Charleston, SC

29414

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Showing 1,876 reviews

February 27, 2025

Facility is very clean, they run on schedule, explained the service and cost in advance. My car was sparkly clean when I left. More

by pegi.morrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bousquet
Mar 02, 2025 -

Hendrick Lexus Charleston responded

Pegi.morrill, we're so glad that we were able to go above and beyond your expectations! We do hope we can be of assistance in the future. Take care!

February 26, 2025

Excellent service department and loaner program. Service rep Alex also very thorough! Nice detail work after service completion. More

by robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Feb 28, 2025 -

Hendrick Lexus Charleston responded

Hello Robert, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 25, 2025

Easy and professional. Complete and competent service. They did a great job of reviewing the items I wanted checked and provided great feedback/explanations. More

by mkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bousquet
Feb 27, 2025 -

Hendrick Lexus Charleston responded

Mkelly, we are so happy to read such a great review about Hendrick Lexus Charleston! We do hope we can be of assistance in the future. Take care!

February 24, 2025

Alex is so good at his job and everybody at the dealership is so helpful! More

by mary_d_anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bousquet
Feb 26, 2025 -

Hendrick Lexus Charleston responded

Mary_d_anderson, we really appreciate your feedback! We hope you have a great day!

February 24, 2025

Has always been a pleasure dealing with their service department. Professional, courteous, and well organized. More

by garyndubois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bousquet
Feb 26, 2025 -

Hendrick Lexus Charleston responded

Hi Gary, thank you for taking the time to leave a review for us at Hendrick Lexus Charleston. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2025

I've purchased 3 vehicles from Hendrick Lexus of Charleston and have been servicing all of my cars with them for years. Always fast and courteous service with a smile. I really appreciate having a c More

by d.hixson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bousquet, nick judkins, Bill Ferguson, Chase Fraser
Feb 23, 2025 -

Hendrick Lexus Charleston responded

D.hixson, we're happy you found our staff to be so supportive during your experience here at Hendrick Lexus Charleston. If you have any further questions, please give us a call. We're always happy to help!

February 21, 2025

Bringing my car to Lexus for service is never a chore. I enjoy the comfy waiting room, snacks, and spaces that allow you to continue working. Everyone at Lexus is extremely friendly and always a joy to w More

by lindsaycomar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bousquet and Josh Dewberrt
Feb 23, 2025 -

Hendrick Lexus Charleston responded

Lindsay, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!

February 21, 2025

Alex was very helpful, professional and very pleasant to work with. Always so very pleased with Lexus Service Department More

by jeannie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bousquet
Feb 23, 2025 -

Hendrick Lexus Charleston responded

Jeannie, we are so pleased you enjoyed your visit to Hendrick Lexus Charleston! We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Charleston

February 19, 2025

My phone calls weren't getting returned, I don't believe they looked for the projectile that went through the sunroof and struck metal. When I got my car back it still had broken glass. My wife was lied too More

by kenmoser1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Schneider, Bill Ferguson
Feb 23, 2025 -

Hendrick Lexus Charleston responded

Ken, It is discouraging to learn of your feedback with your most recent appointment. In speaking with the technician and advisor who assisted you during your visit, we can assure you both of them scoured your vehicle after your sunroof was shattered and found no projectile that you mentioned. Charles Kendrick, our 25-yr Master Diagnostic Specialist and Shop Foreman was also greatly involved in the matter and again, we inspected your vehicle thoroughly, replaced the sunroof and detailed/vacuumed it so there would have been no more shards of glass from this unfortunate incident you experienced. We hope you will consider us again in the future. Take care.

Feb 23, 2025 -

kenmoser1 responded

I'm leaving the glass in place so it can be seen when I come for service. I have serious trust issues with the dealership. I was told a lie and my Police windbreaker was stolen from the trunk a number of years ago which drove me to Baker Motors. In the matter of the the sunroof,my wife and I believe it was handled poorly. No more needs to be said.

February 19, 2025

Top of the line service ! Bill Ferguson has been my advisor for years - he is excellent ! More

by MikeH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ferguson
Feb 23, 2025 -

Hendrick Lexus Charleston responded

Mikeh, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

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