Hendrick Lexus Charleston

I had my first service department appointment today. I was taken care of by Andrew Jur. He made sure that my concerns were dealt with at my appointment. He is very customer oriented and personable. It was was taken care of by Andrew Jur. He made sure that my concerns were dealt with at my appointment. He is very customer oriented and personable. It was a pleasant experience today...very professional. More

Andrew Jur in the Service Dept is always professional, courteous, and easy to work with. He's an asset to your company. Sam Aby was helpful in showing me some new models and is working up a quote for me courteous, and easy to work with. He's an asset to your company. Sam Aby was helpful in showing me some new models and is working up a quote for me to view. The true stength lies within your service dept. Pat Welsh was my salesman the last time, and quite honestly had to do very little. Never really followed up to build a relationship. This was very different than what I experienced with the Lexus dealership in Augusta , GA. My salesman there, Scott Spivey, built relationships and was a pleasure to do business with. I don't feel that same culture here, and I spent my entire career building successful sales teams. Perhaps the product and service is enough to keep everyone happy with the numbers being generated. More

Jared Young went above and beyond to make sure i was well taken care of. taken care of. More

11/4/21 Went into get my 65000 maintenance done and wound up trading and upgrading from 2015 to 2018 work with Raymond Rhett, always a pleasure and pleasant man.. He took good care of me as always, overall e up trading and upgrading from 2015 to 2018 work with Raymond Rhett, always a pleasure and pleasant man.. He took good care of me as always, overall experience great and customer service ….keep up good work. Gloria B. 11/6 More

Very impressive. Wonderful client service experience. I would highly recommend this dealership. Jared Young was a true professional. would highly recommend this dealership. Jared Young was a true professional. More

Andrew Jur took great care of me when I took my SUV in for a recall fix. Much appreciated! for a recall fix. Much appreciated! More

Mr. Raymond Rhett was simply AMAZING! He was very professional and got the job done. professional and got the job done. More

Work was completed on time and was excellent. Good communication during visit. Always meet my needs communication during visit. Always meet my needs More

Outstanding service. Andrew Jur was very kind and knowledgeable. I enjoyed the opportunity to get a loaner and basically test drive it. It provided information to me for use in a future purchase. knowledgeable. I enjoyed the opportunity to get a loaner and basically test drive it. It provided information to me for use in a future purchase. More

Jared Young was very courteous and helpful in service. Linda Barry was very helpful with a trade. She located and sold us a new RX350. Linda Barry was very helpful with a trade. She located and sold us a new RX350. More