Hendrick Lexus Kansas City

Brian Veal did an excellent job of handling my maintenance visit yesterday. I will recommend him to everyone maintenance visit yesterday. I will recommend him to everyone More

Excellent, courteous service staff. Very clean service waiting room. Good selection of snacks and coffee. Very clean service waiting room. Good selection of snacks and coffee. More

Brian Veal has always been great to work with. He is diligent and fast to respond to my questions and concerns. He also keeps me updated about the work being performed to my vehicle. He is diligent and fast to respond to my questions and concerns. He also keeps me updated about the work being performed to my vehicle. More

We had made an appointment to see a representative about a new car. We arrived on time for our appointment, but our representative was busy helping a customer that was a walk-in. If anyone has seen the Sein a new car. We arrived on time for our appointment, but our representative was busy helping a customer that was a walk-in. If anyone has seen the Seinfeld episode where Jerry walks into the car rental place and they don't have a car for him, even though he had reserved a car......well, that's how we felt. We were handed off to another salesperson that was not familiar with our intentions. We were not pleased, but this salesperson did their best to accommodate us. We took a test drive and when we were done the original salesperson stepped in to help us. We settled on a vehicle and the rest of the process was handled very well. It had been some time since our last purchase of a new vehicle and the paper work was daunting, but the electronic desktop screen made the process so much easier. We love our new car and in the end, we are very pleased with the overall service at the dealership. More

Had a great car buying experience! My salesman Nate went above and beyond to ensure a smooth process. My salesman Nate went above and beyond to ensure a smooth process. More

Jen Tracy goes above and beyond when it comes to getting things done. She is a great asset to Hendrick. things done. She is a great asset to Hendrick. More

I continue to work w/ Jen Tracy @ Hendrick Lexus in Merriam. She does a great job of helping me with the necessary maintenance on my vehicle. I do a considerable amount of driving for work and need t Merriam. She does a great job of helping me with the necessary maintenance on my vehicle. I do a considerable amount of driving for work and need to have a reliable vehicle to get me around. I would highly recommend working with Jen if you have any service needs for your Lexus vehicle. More

Robert my service technician did an amazing job and was very professional during my time there. very professional during my time there. More

The dealership went to bat for me successfully to get an expensive warranty item covered. expensive warranty item covered. More

I bought my Lexus 350 at this dealership two months ago, woke up to my car with a dead battery, got it jumped, had no appointment, and drove it to the dealership. Willie assisted me, got me in and out quick woke up to my car with a dead battery, got it jumped, had no appointment, and drove it to the dealership. Willie assisted me, got me in and out quickly, and took care of me. Appreciate the empathy and kindness, and just taking care of the customer - that is what it's all about. Creating experiences that make me want to stay with Lexus and this dealership forever. More