Hendrick Lexus Kansas City

Craig has been my service advisor since purchasing my Lexus. I love how this dealership ensures that my service experience is stress-free. While my car is being serviced, I receive updates via text as I Lexus. I love how this dealership ensures that my service experience is stress-free. While my car is being serviced, I receive updates via text as I am taking advantage of wait room amenities. More

this Lexus dealership service department, with Willie as the service advisor continualy exceeds my expectations. the service advisor continualy exceeds my expectations. More

Ramon my Lexus service advisor is the best at taking care of our vehicles, and ensuring any concerns are taken care of. , of our vehicles, and ensuring any concerns are taken care of. , More

I have both bought a new vehicle from this dealership and service my vehicle at this dealership and both aspects of this dealership are world class. Nate Perez was easily the best car salesman I’ve encounter service my vehicle at this dealership and both aspects of this dealership are world class. Nate Perez was easily the best car salesman I’ve encountered from the standpoint that i didn’t feel pressured during the buying process and most importantly, I felt like I was treated very fairly throughout - it wasn’t a “pulling teeth” type of operation. That same type of service carries over to the maintenance side of things. I’ve dealt with a couple handfuls of dealerships and indy shops in my years of owning cars and THESE GUYS GET IT - THEY ACTUALLY LISTEN AND THEY PAY ATTENTION TO DETAIL (something I find to be pretty dang rare today). This is the first dealership that’s made me feel like I’m getting real value for paying dealership maintenance prices - it’s NOT a take your money and send you out the door type of operation which plagues a lot of this industry today. Craig Rossman and Nick Hernandez are excellent service advisors who will make sure you’re taken care of. More

I really like working with my Jen when I bring the car in for maintenance. Her advice has been very helpful, and she is personable. for maintenance. Her advice has been very helpful, and she is personable. More

Our first trip to this dealership wasn’t a good experience, but after talking with them we decided to try it again. We were put with a salesperson that truly care, listen and answered any and all q experience, but after talking with them we decided to try it again. We were put with a salesperson that truly care, listen and answered any and all questions. That salesman name is Doug, if you are looking to buy or just want to look at the cars I highly recommend you ask for Doug. More

Worked with Joshua in sales. Was a breath of fresh air! Easy to work with, transparent and easy going! Was a breath of fresh air! Easy to work with, transparent and easy going! More

I started trusting my vehicle to Brian Veal through the recommendation of a dear friend. He is honest and very knowledgeable, and service is the best. recommendation of a dear friend. He is honest and very knowledgeable, and service is the best. More

another outstanding visit with the Lexus service department! Jen Tracy is absolutely the best! I will continue to buy Lexus and go there for service as long as she is there! She takes wonderful care department! Jen Tracy is absolutely the best! I will continue to buy Lexus and go there for service as long as she is there! She takes wonderful care of all her customers. No reason to go anywhere else! Thank you, Jen and staff! More

I recently brought in my nX350H to check on my alt battery health and discuss possibility of installing a trickle charger. Jen my service rep was very helpful in getting this scheduled and checked an battery health and discuss possibility of installing a trickle charger. Jen my service rep was very helpful in getting this scheduled and checked and then discussing the pros and cons of whether I needed it or not after they provided a video showing it was in good health and charge. More