Hendrick Lexus Kansas City

Ramon C in service was phenomenal. I came in for an oil change and he was very polite and helpful and made sure I was all taken care of I came in for an oil change and he was very polite and helpful and made sure I was all taken care of More

While everyone is good at the dealership, Craig Rossman always seems to look out for my interest and make recommendations about saving money on service. I appreciate him! always seems to look out for my interest and make recommendations about saving money on service. I appreciate him! More

Jen Tracy and everyone on her team were outstanding! They always provide great customer service and only do the work that’s necessary. I highly recommend them for any work on your vehicle! They always provide great customer service and only do the work that’s necessary. I highly recommend them for any work on your vehicle! More

Nate was excellent to work with. Will recommend this dealership to anyone that is looking for a vehicle! Will recommend this dealership to anyone that is looking for a vehicle! More

Jen Tracy has been our advisor for many years and always provides excellent service. She has taken care of every need we’ve ever had regarding the 7 Lexus vehicles I have owned. Her response is always immed provides excellent service. She has taken care of every need we’ve ever had regarding the 7 Lexus vehicles I have owned. Her response is always immediate and she takes care of everything I need. I highly recommend her and Hendrick Lexus. More

Jen Tracy is amazing and have set my appointments with her exclusively for years now. She is knowledgable and always makes my experience terrific. Love her! her exclusively for years now. She is knowledgable and always makes my experience terrific. Love her! More

Marco is great: very friendly, knowledgeable and stylish. He was amazing in listening our needs and find a solution. He was amazing in listening our needs and find a solution. More

Came in Friday shopping for a car for me; not sure what to get because I love my MDX Hybrid. Marco was very analitic and good listener. Today we came back with my wife to get our new Lexus Hybrid deli to get because I love my MDX Hybrid. Marco was very analitic and good listener. Today we came back with my wife to get our new Lexus Hybrid delivered. Would do it again. Great buying experience. More

Brian Veal has been our service advisor for 8+ years. He goes above and beyond to help with anything. His customer service is beyond perfection. He goes above and beyond to help with anything. His customer service is beyond perfection. More

I have purchased two Lexus SUV's from this dealer. We found a used Land Cruiser in stock. I messaged the salesperson that we had been working with. No response. We drove to the dealer anyway. A di We found a used Land Cruiser in stock. I messaged the salesperson that we had been working with. No response. We drove to the dealer anyway. A different representative took us on a test drive of approx. 2 miles where we never go about 35mph. Upon returning, he asked if we wanted to purchase the vehicle. I said that I would need an actual test drive, and that I felt they were strong on the price. Salesperson said "we wont negotiate on the price". We thanked him and left. 2 days later the price is advertised $5k lower. I messaged the salesperson, twice, and called twice. No response to any messages of any kind. Later in the day I sent a message stating that if he no longer worked their or if in his opinion, we didn't qualify to be a customer please let me know and we will stop trying to reach him. 10 minutes later I get a response "vehicle is now sold". I guess we truly don't qualify as a Hendrick customer and will find a new Land Rover or Land cruiser instead of a Lexus. More