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Hendrick Lexus Kansas City

Merriam, KS

5.0
969 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 969 reviews

April 03, 2024

Craig is, and always has been, excellent to work with! Much to my surprise, the cost associated with work at the dealership has been cost competitive with private shops. Furthermore, they have been prompt More

by Pete S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Apr 05, 2024 -

Hendrick Lexus Kansas City responded

Pete S., we are so happy to read such a great review about Hendrick Lexus Kansas City!

April 03, 2024

My family and I had the opportunity to work with Brian V. as we worked through some issues with our vehicle. He was more than transparent as we worked through the process and his love for the automotive indu More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Apr 05, 2024 -

Hendrick Lexus Kansas City responded

Hi Jd! We're so happy we were able to help you out!

April 03, 2024

This Lexus dealership sets the bar for service. I can easily make my appointments online (frequently for the next day). I can always get a loaner car so I'm never without a vehicle. I love the vid More

by eeebbb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Lieurance
Apr 05, 2024 -

Hendrick Lexus Kansas City responded

Eeebbb, we are so happy to read such a great review about Hendrick Lexus Kansas City!

April 02, 2024

I am very impressed with the Merriam Kansas service department. My Service consultant. Craig Rossman is awesome. He is very knowledgeable and is able to diagnose and explain easily to me what is the p More

by airplane58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Apr 05, 2024 -

Hendrick Lexus Kansas City responded

Airplane58, thanks for your praise and kind comments about our team.

April 02, 2024

I bought my Lexus at this dealership always had good service and friendly staff. Marco was great in showing me how to use and the benefits off steering wheel assist will alert me if I get distracted, More

by jokojim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
Apr 05, 2024 -

Hendrick Lexus Kansas City responded

Jokojim, thank you for your kind words and this wonderful review!

March 18, 2024

Mike Rodriguez ,Sales Consultant Went above and beyond to assist us in the type of SUV that was suitable for us. customer service very excellent dealership. Very top rated. we are very pleased with the pu More

by Monster green
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mick Rodriguez , Chetan “Cheeto” Sampat
Mar 20, 2024 -

Hendrick Lexus Kansas City responded

Monster Green, we're glad to hear you enjoyed your visit.

March 11, 2024

I have felt very confident and comfortable dealing with this dealership. They take care of my concerns and suggest things I should take care of More

by tlglotz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Mar 14, 2024 -

Hendrick Lexus Kansas City responded

Tlglotz, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City!

March 10, 2024

This is solely based on the car buying experience. First time here and found myself lucky to get Nate as a salesperson. Was looking to finance a used Lexus ES and he was super helpful. Not aggressive More

by WesTran7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate, Kat
Mar 12, 2024 -

Hendrick Lexus Kansas City responded

Westran7, thank you for your kind words and this wonderful review!

March 08, 2024

We dealt with our salesman Chris Ragan by email and when we arrived to pick up our new Lexus everything went smoothly no hiccups. Our technology specialist Steven was excellent in explaining all the new te More

by bblessie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Ragan, Steven Bhakta
Mar 12, 2024 -

Hendrick Lexus Kansas City responded

Bblessie, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City!

March 05, 2024

Amazing service, will always take care of all yours needs and leave you satisfied. Marco Martini is an amazing salesmen and took care of everything for me. As well as Willie in service is great and made sure More

by lubna.atra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco martini and Willie
Mar 08, 2024 -

Hendrick Lexus Kansas City responded

Lubna.atra, we are so happy to read such a great review about Hendrick Lexus Kansas City!

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