Hendrick Lexus Kansas City

Brian Veal at the Lexus service center is great. He has trusted me with his cell number and I am comfortable to call him when I am having an issue with me car. Much easier than going thru some aut He has trusted me with his cell number and I am comfortable to call him when I am having an issue with me car. Much easier than going thru some automated system or talking to someone who does not know me or my car. My car is an old 2002 Lexus and Brian helps me keep it going. More

Brian Veal is the best! I have complete trust in him and his ability to oversee my car maintenance and keep it running in tiptop shape! I have complete trust in him and his ability to oversee my car maintenance and keep it running in tiptop shape! More

Brian Veal has served me professionally numerous times since 2016. He always researches any inquiry I might have and follows up in a very timely manner. GIVE THIS VALUABLE EMPLOYEE A RAISE! He is a valuab since 2016. He always researches any inquiry I might have and follows up in a very timely manner. GIVE THIS VALUABLE EMPLOYEE A RAISE! He is a valuable employee! More

Service appointment went very smoothy thanks to Brian Veal, he's the best! He was able to arrange a loaner car and communicated effectively when service was finished and additional work that was recomme Veal, he's the best! He was able to arrange a loaner car and communicated effectively when service was finished and additional work that was recommended to be complete. More

I brought my new Lexus in with no appointment because my check engine light was on. They got me right in and Brian Veal took care of me and my car! The car had been sitting for a month due to my illness a check engine light was on. They got me right in and Brian Veal took care of me and my car! The car had been sitting for a month due to my illness and now it is totally fine. More

I had my new car serviced for the first time at Hendrick's dealership, and it was a fabulous experience. Brian Veal was very helpful and has promised to help me set up appointments in the future! Hendrick's dealership, and it was a fabulous experience. Brian Veal was very helpful and has promised to help me set up appointments in the future! More

Friendly, personable, professional service by Brian Veal. Kept me informed throughout the process and discussed options/ideas for future service needs. No pressure service; helpful and relaxed experience Kept me informed throughout the process and discussed options/ideas for future service needs. No pressure service; helpful and relaxed experience More

I've taken my vehicle to this service center since 2010. I met Brian Veal on my first trip in for service and was very impressed with his professionalism and knowledge. He is always very transparent and d I met Brian Veal on my first trip in for service and was very impressed with his professionalism and knowledge. He is always very transparent and does not try to over sell service. He keeps me up to date on any repairs and we discuss/plan for future repairs. Plus, he has a great service team to back him up. I highly recommend him and the Hendrick Lexus KC dealership. More

Strong sense of professionalism and quality personnel while providing a friendly and comfortable atmosphere. Makes me feel good about being a Lexus customer for 30 years. while providing a friendly and comfortable atmosphere. Makes me feel good about being a Lexus customer for 30 years. More

Everybody is so friendly and efficient . .very little waiting time ! Jen is my service tech and she is awesome!!! .very little waiting time ! Jen is my service tech and she is awesome!!! More