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Hendrick Lexus Kansas City

Merriam, KS

4.9
1,249 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 1,249 reviews

June 04, 2026

Fantastic, clean, welcoming, classy. We live all the people who greeted us, offered snacks drinks on time More

by dsjw777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Nguyen, Chetan “Cheeto” Sampat
Jun 06, 2026 -

Hendrick Lexus Kansas City responded

So glad you had such a great experience here! Cant wait till you're back :)

June 03, 2026

Chris Clark and his service team, especially Becky Voyles are terrific! Each should receive a pay raise! More

by Frank Bonura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Voyles, Chetan “Cheeto” Sampat
Jun 06, 2026 -

Hendrick Lexus Kansas City responded

That is a POWER DUO!! So glad you had a great experience here :)

June 03, 2026

I work with Craig Rossman, and he is fantastic. I called him this afternoon when I realized my tire pressure sensor was on, alerting me to a low pressure issue with a rear tire. I drove in and Crai More

by cwalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jun 04, 2026 -

Hendrick Lexus Kansas City responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 02, 2026

Brian Wil handled the appointment courteously and professionally. My wait time was satisfactory and the waiting area was quite comfortable. More

by basta_inc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jun 03, 2026 -

Hendrick Lexus Kansas City responded

We can't wait to see you again, have a great day.

June 01, 2026

Jen Tracy always treats me like I'm important to her. I love my car. The service experience is stellar and Jen makes sure it's that way every time More

by b.buford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Jun 03, 2026 -

Hendrick Lexus Kansas City responded

If you have any further questions, please don't hesitate to reach out!

May 31, 2026

I actually look forward to my appointments at Hendrick Lexus in Merriam! This facility is always clean and well supplied with all the creature comforts if I decide to wait for the service to be completed. More

by Dnmcd2Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Jun 03, 2026 -

Hendrick Lexus Kansas City responded

Hello Dnmcd2nick, we appreciate you taking the time to leave us this feedback.

May 30, 2026

Every visit, I receive a friendly, knowledgeable, and efficient team effort. They make great suggestions and look to keep both my satisfaction and budget in mind. You'll do well by giving them an opportu More

by ericjournagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Cheng
Jun 03, 2026 -

Hendrick Lexus Kansas City responded

Ericjournagan, we're so glad that we were able to go above and beyond your expectations!

May 30, 2026

Brian took great care of us and got our vehicle serviced ahead of schedule. We are always well taken care of when we visit. More

by piloterind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jun 03, 2026 -

Hendrick Lexus Kansas City responded

We appreciate your positive review about your recent experience with us!

May 30, 2026

They work you in right away ,they do excellent wok ,they know what are doing,highly recommended them ,I have been their customer for 30 years,always buy Lexus,the whole family. More

by mushtaq1941none
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman, Chetan “Cheeto” Sampat
Jun 03, 2026 -

Hendrick Lexus Kansas City responded

Thank you for the kind words about our team!!!

May 29, 2026

Excellent service department, professional customer relations, very convenient hours and location. Work with the same person on every maintenance visit and they are thorough and helpful each time. More

by shknocke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Jun 03, 2026 -

Hendrick Lexus Kansas City responded

Jen is the best!! Thank you for the review :)