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Hendrick Lexus Kansas City

Merriam, KS

5.0
969 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 969 reviews

September 22, 2023

This is an excellent dealership and the service department is top-notch. Brian Veal did a great job in assisting my wife and me with our RX 330. He's extremely knowledgeable, easy to work with, a More

by cpsleawood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Sep 26, 2023 -

Hendrick Lexus Kansas City responded

Cpsleawood, thank you for your kind words and this wonderful review!

September 20, 2023

Very nice service . Fast and reliable service. Kept me informed of what needed to be done. More

by Carlaryanandreoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Sep 22, 2023 -

Hendrick Lexus Kansas City responded

Carlaryanandreoli, thank you for your kind words and this wonderful review!

September 15, 2023

I had a great service person, Craig Rossman. He is a great representative for the dealership. I’ll ask for him in the future. Also, love getting a loaner while my car is being serviced. More

by Djcoquillette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Sep 19, 2023 -

Hendrick Lexus Kansas City responded

Djcoquillette, thank you for your kind words and this wonderful review!

September 11, 2023

Craig Rossman and the technician did an outstanding job. They were professional in conduct, provided detailed descriptions and documentation of their inspection findings and they were expedient. The waiting More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Sep 14, 2023 -

Hendrick Lexus Kansas City responded

John, thank you for sharing your positive experience!

September 09, 2023

Brian is a pleasure to work with, always helpful and forthcoming about service advice. I highly recommend working with Brian for service work. More

by ckross7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal, service
Sep 12, 2023 -

Hendrick Lexus Kansas City responded

Ckross7, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City!

September 03, 2023

Nick was very helpful and the video provided a great deal of information He also provided guidance for system settings More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Sep 07, 2023 -

Hendrick Lexus Kansas City responded

Hi Tom, thank you so much for your positive comments about Hendrick Lexus Kansas City!

August 18, 2023

The service department was responsive and very helpful. They work together in an efficient manner. More

by rhellman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian veal
Aug 24, 2023 -

Hendrick Lexus Kansas City responded

Rhellman, we really appreciate your feedback!

August 16, 2023

Buying a car from Hendrick Lexus of Kansas City was one of the, if not the most pleasant car buying experience I've ever had! More

by Tom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Jemeniz, Chetan “Cheeto” Sampat, Reilly Jackson
Aug 18, 2023 -

Hendrick Lexus Kansas City responded

Hello Tom, we appreciate you taking the time to leave us this feedback.

August 08, 2023

Anthony and Alexa bent over backsword's to make this deal happen. Anthony handled the paperwork with my new car purchase. Anthony offered me additional services to purchase and there was no pressure to buy t More

by Marsha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony and Alexa
Aug 10, 2023 -

Hendrick Lexus Kansas City responded

Marsha, we are so happy to read such a great review about Hendrick Lexus Kansas City!

Aug 10, 2023 -

Marsha responded

It was a pleasure

August 07, 2023

Brian Veal in the service department is great! He took care of my car quickly and efficiently and kept me informed the whole time. More

by Njanderson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Aug 10, 2023 -

Hendrick Lexus Kansas City responded

Hi Njanderson4, thank you for taking the time to leave a review for us at Hendrick Lexus Kansas City. We're happy we could meet your expectations!

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