Hendrick Lexus Kansas City

Excellent service from the Hendrick Lexus tean and Service Consultantm, Craig Rossman. Expect future visits to be the same. Service Consultantm, Craig Rossman. Expect future visits to be the same. More

Super easy to deal with. Staff is courteous and professional. Nice waiting area. I give them high marks! Staff is courteous and professional. Nice waiting area. I give them high marks! More

Craig and his tech service team at Hendrick Lexus know their business very well. They are professional. They communicate exceptionally well. They are highly skilled and efficient…and they are a pleasur their business very well. They are professional. They communicate exceptionally well. They are highly skilled and efficient…and they are a pleasure to work with. We own a Lexus LX 570 and use it for long road trips and National park journeys. It is reassuring and nice to know we can count on Craig and his team to make sure that our vehicle is in top working order prior to a trip. They are Pros! Highly recommended! Steve Ratcliff More

First time in for service on my Lexus GX460. We had recently relocated to the area. Craig was an exceptional service manager. Provided thorough explanation, courteous interaction. Will defin We had recently relocated to the area. Craig was an exceptional service manager. Provided thorough explanation, courteous interaction. Will definitely be back for service! More

Excellent service from Brian Veal. ..timely, professional & proactive on providing above & beyond service when a routine service turned into an unexpected significant repair...drove an ..timely, professional & proactive on providing above & beyond service when a routine service turned into an unexpected significant repair...drove an hour one way in rush hour traffic on my only day off to Lexus after a poor service experience with Lee's Summit Toyota dealer service 10 minutes from my house & work... More

Great place to trade with. Willie does a good job explaining scope of work and they get you in and out on time. The techs body camera shows you what kind of work needs to be d Willie does a good job explaining scope of work and they get you in and out on time. The techs body camera shows you what kind of work needs to be done. Very interesting to see. More

Lexus and Willie are awesome. Willie is very professional but personally takes care of my RX 350 and ensures I’m safe in my car. In that way he explains what needs to be done and Willie is very professional but personally takes care of my RX 350 and ensures I’m safe in my car. In that way he explains what needs to be done and why. I thoroughly enjoy working with him and trust his professional judgment. More

I brought my car in for routine service and received service that exceeded my expectations. Willie Steineger, a Service Consultant was knowledgeable, prompt, and courteous. After service, Mr. Steinege service that exceeded my expectations. Willie Steineger, a Service Consultant was knowledgeable, prompt, and courteous. After service, Mr. Steineger explained the service I received and what needed to be done at the next visit. He also connected me to Catherine, an excellent Delivery Coordinator, to help me better understand some of the auto's features. Catherine was knowledgeable, patient, and helped me to feel more comfortable with the new technology. Good job! More

I like dealing with Brian Veal He is very responsive and easy to work with easy to work with More

I appreciate Brian Veal, the Service Consultant, taking the time to answer my questions about the service visit and how I can maintain the car. the time to answer my questions about the service visit and how I can maintain the car. More