Back

Hendrick Lexus Kansas City

Merriam, KS

5.0
969 Reviews

6935 W. Frontage Road

Merriam, KS

66203

Directions

By Type

Showing 969 reviews

January 24, 2023

Everyone is very friendly and so helpful. I took my car in for its 5000 mile checkup and the Service Team was very attentive, specifically, William Steineger, he was very pleasant to work wi More

by svallejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Steineger
Jan 24, 2023 -

svallejo responded

Everyone is very friendly and so helpful. I took my car in for its 5000 mile checkup and the Service Team was very attentive, specifically, William Steineger, he was very pleasant to work with and made sure I was completely satisfied before I left the dealership. Oh, and the turnaround time was wonderful, I no sooner got back to my office and had a text from Willie that my car was ready for pickup. Thanks Hendrick Lexus for doing such a great job.

January 23, 2023

Becky Voyles in Service delivers the ultimate customer service experience, it’s great to enjoy the service experience as much as you enjoy riding in your Lexus. Don’t hesitate to bring your Lexus here and More

by waycart8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Voyles
Jan 26, 2023 -

Hendrick Lexus Kansas City responded

Waycart8, we are so happy to read such a great review about Hendrick Lexus Kansas City! If you have any further questions, please don't hesitate to reach out!

January 19, 2023

I absolutely love the service at Lexis! Jen Tracy is my service advisor and she is fantastic! Very professional and knowledgeable. Super responsive. She is the reason I continue to buy Lexu More

by Jar82060
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Jan 23, 2023 -

Hendrick Lexus Kansas City responded

Jar82060, we are glad we could help! Thanks again for the recommendation, and have an amazing day!

January 18, 2023

I've worked with Willie S and have to say he's a rock star. He's very knowledgeable, helpful and explains in detail the things going on with your vehicle. He welcomes all questions. I give him 5 🌟 star More

by Jhawk
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Willie S
Jan 20, 2023 -

Hendrick Lexus Kansas City responded

Jhawk, we are glad we could help! If you have any further questions, please don't hesitate to reach out!

January 17, 2023

I always schedule my service appointments with my service representative, Brian Veal. He is always responsive, friendly , and easy to work with. This always results in the best service experience possible a More

by Golfnut827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 20, 2023 -

Hendrick Lexus Kansas City responded

Golfnut827, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City! We are always more than happy to assist you if anything else comes up. Take care!

January 11, 2023

Great customer service and stick to appointment schedule. Very efficient waiting or using a loaner car. More

by apo.london
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jan 16, 2023 -

Hendrick Lexus Kansas City responded

Apo.london, we are so happy to read such a great review about Hendrick Lexus Kansas City!

January 10, 2023

Did a great job getting me in quickly and explaining my repairs throughout the entire process. More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jan 12, 2023 -

Hendrick Lexus Kansas City responded

Jake, your satisfaction is our top priority. If you have any further questions, please don't hesitate to reach out!

January 10, 2023

I have been Alexis owner since the 1990s and have worked through Hendrick Lexus and their predecessors all the time. They do excellent work and my last visit last week was no exception. Bill kort More

by Bill kort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy Steineger
Jan 12, 2023 -

Hendrick Lexus Kansas City responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please don't hesitate to reach out!

January 10, 2023

Customer service was excellent. In addition to keeping me informed of the progress of my car service, services were completed in a timely manner. More

by latonja.barlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Jan 12, 2023 -

Hendrick Lexus Kansas City responded

Latonja.barlow, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!

January 10, 2023

Brian Veal always take great care of us on our vehicles service. We make sure to ask for him personally each time we have a service appointment as we know we will get amazing service. More

by amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Jan 12, 2023 -

Hendrick Lexus Kansas City responded

Amanda, we're glad to hear you enjoyed your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

...
35
...