Back

Hendrick Lexus Kansas City

Merriam, KS

5.0
969 Reviews

6935 W. Frontage Road

Merriam, KS

66203

Directions

By Type

Showing 969 reviews

December 13, 2022

Willie Steineger is an exceptional service rep He makes you feel like you matter, not just a job!! With employee turnover at an all time high, it is great to see a famaliar face. I hope he never leaves LEX More

by nalinipierson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie
Dec 17, 2022 -

Hendrick Lexus Kansas City responded

Nalinipierson, we are so happy to read such a great review about Hendrick Lexus Kansas City! Please don't hesitate to reach out if there's anything additional we can do for you.

December 13, 2022

I just had my Lexus maintenance performed. I always schedule with Nick Hernandez, because he’s the Best … professional, polite, knowledgeable. I’m almost reluctant to give him the compliments More

by Lsfarrar7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez, Service Advisor
Dec 17, 2022 -

Hendrick Lexus Kansas City responded

Lsfarrar7, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

December 09, 2022

Each time we visit Hendrick Lexus, Craig provides excellent service and support for all of our vehicles needs. Well done. Always a pleasure to visit. Thank you! More

by michaelbburton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Dec 13, 2022 -

Hendrick Lexus Kansas City responded

Hello Michaelbburton, thank you; we appreciate your feedback!

December 09, 2022

I am deaf and disabled using a walker. Brian Veal helped me every step of the way. He is so gracious and knowledgeable it was a very pleasant experience. More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal Service Agent. A plus
Dec 13, 2022 -

Hendrick Lexus Kansas City responded

Jan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Kansas City.

Dec 14, 2022 -

Jan responded

I am deaf and disabled. Brian Veal .helped me every step of the way He is gracious and very knowledge able..

December 08, 2022

Adam Mrowinski was great. He made it quick and easy to get in and out of my appointment! More

by Swilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mrowinski
Dec 13, 2022 -

Hendrick Lexus Kansas City responded

Swilson, we're happy to hear you had such a positive experience with our team!

December 08, 2022

Thank you, Willy for fixing my 2022 Lexus RC 350! I appreciate your teams hard work. More

by Jungers.jamie3983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willy in the service department
Dec 13, 2022 -

Hendrick Lexus Kansas City responded

We are always more than happy to assist you if anything else comes up. Take care!

December 08, 2022

Willie stenniger. Is a super employee he takes care of all my needs. My experience is and always is great at Hendrick Lexus Kansas City. More

by jack.patterson22
Recommend Dealer
Yes
Employees Worked With
Willie stringer Serb
Dec 08, 2022 -

jack.patterson22 responded

Same as above

December 08, 2022

Brian Veal and the whole service team never disappoint. I know I can count on their complete and courteous service. I really appreciate the vehicle pickup and delivery service. More

by nagel@ku.edu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Dec 13, 2022 -

Hendrick Lexus Kansas City responded

Nagel@ku.edu, we really appreciate your feedback!

December 07, 2022

I have come to trust the service department personnel, especially Adam, who has worked with me most recently, and I appreciate their team effort in being timely and courteous. More

by Andi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Mrowinski
Dec 08, 2022 -

Hendrick Lexus Kansas City responded

Andi, we are so pleased you enjoyed your visit to Hendrick Lexus Kansas City! Thank you, and have a fantastic day!

December 07, 2022

Adam is the best. . Professional and friendly, he always keeps the customer updated and involved.. More

by Ratliffken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Dec 13, 2022 -

Hendrick Lexus Kansas City responded

Ratliffken, we're glad to hear you enjoyed your visit.

...
37
...