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Hendrick Lexus Kansas City

Merriam, KS

5.0
1,028 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 1,028 reviews

August 06, 2025

Brian Veal always provided top notch service for me. I have complete trust in him to navigate any issues with my Lexus and break it down for me in terms easily understood. More

by kccardinal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Veal
Aug 10, 2025 -

Hendrick Lexus Kansas City responded

Hi Kccardinal! We're so happy we were able to help you out!

August 06, 2025

Craig Rossman is always super helpful and gets me in and out on time. Gives great recommendations and super professional. More

by CHRISTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Aug 10, 2025 -

Hendrick Lexus Kansas City responded

Hello Christen, thank you; we appreciate your feedback!

August 06, 2025

This was my first time servicing my Lexus and it was great. They are very professional and friendly. My service advisor was Jen Tracy. She is awesome. She is very knowledgeable and took her time to expl More

by LC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with Chetan Sampat. I worked with Jen Tracy and she was fantastic.
Aug 10, 2025 -

Hendrick Lexus Kansas City responded

Lc, we are so happy to read such a great review about Hendrick Lexus Kansas City!

August 06, 2025

The system at the dealership is great and waiting area is very nice. Nick did a great job. More

by tlynnrn83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Hernandez
Aug 10, 2025 -

Hendrick Lexus Kansas City responded

Thank you, and have a fantastic day!

August 06, 2025

Our service advisor, Brian Veal, was instrumental in helping us out of a very difficult situation in a timely manner. He is the best advisor that we have had at Lexus for over the past 15 years. You are More

by suzycummings1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Aug 10, 2025 -

Hendrick Lexus Kansas City responded

Suzycummings1, we're happy to hear you had such a positive experience with our team!

August 06, 2025

We are always recognized and treated as if they really want our business at this location. More

by HESSJEROME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Aug 10, 2025 -

Hendrick Lexus Kansas City responded

Hessjerome, we're glad to hear you enjoyed your visit.

August 05, 2025

Getting my RX350 serviced is easy. I set an appointment through texting with Jen. She is a great service professional who responds to texts and calls promptly. After working with her f More

by MetalStorm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen Tracy
Aug 07, 2025 -

Hendrick Lexus Kansas City responded

Hi Metalstorm! We're so happy we were able to help you out!

August 05, 2025

Hendrick Lexus is the best at what it does. Highly recommended and my only dealership! More

by dfdritter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Hernandez , Chetan “Cheeto” Sampat
Aug 07, 2025 -

Hendrick Lexus Kansas City responded

Hi Dfdritter, we are very happy to have provided you with such a positive experience!

August 05, 2025

You can trust that your car is in great hands at Lexus! I recently purchased new tires, and my consultant, Craig Rossman, informed me when the tires would be on sale. He even secured credit from the manufa More

by Maria.c.casillas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Aug 07, 2025 -

Hendrick Lexus Kansas City responded

Please let us know if there is anything else we can do for you; we are more than happy to help!

August 04, 2025

Jen is the best! Best service writer I’ve ever used in the last 50 years at any dealership! More

by Planner45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen
Aug 04, 2025 -

Hendrick Lexus Kansas City responded

We hope to be of service to you again in the future. Best wishes, Hendrick Lexus Kansas City

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