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Hendrick Lexus Kansas City

Merriam, KS

4.9
1,222 Reviews

6935 W. Frontage Road

Merriam, KS

66203

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Showing 1,222 reviews

April 22, 2026

Great service, Guinevere came to my house to help with my car, above and beyond service. More

by Sizemore
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guinevere
Apr 29, 2026 -

Hendrick Lexus Kansas City responded

Sizemore, we are very happy we could provide you with a positive experience!

April 15, 2026

Becky, my service tech always does a good job, very professional. Waiting area is very nice. More

by pmoore4425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Voyles always does a great job.
Apr 17, 2026 -

Hendrick Lexus Kansas City responded

Thank you, and have a fantastic day!

April 10, 2026

I always get the care I expect with courteous professionalism. Robert Chang has a personal commitment to the success of the dealership. More

by stacynelvy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Chang
Apr 15, 2026 -

Hendrick Lexus Kansas City responded

Please let us know if there is anything else we can do for you; we are more than happy to help!

April 09, 2026

15 WORD MINIMUM. ..(hmmm..) WE'LL,,, "I".. BETTER NOT WASTE MY Minimum 15 WORDs time." SOO!..,I'D BETTER GET BUSY AND SAY SOMETHING VERY SPECIAL ABOUT THIS YOUNG More

by IT'S ME!
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
EVERYONE WAS NICE
Apr 15, 2026 -

Hendrick Lexus Kansas City responded

What a great review!! Thank you :)

April 08, 2026

Five-star service from Brian Veal! He is professional, kind, and very thorough in explaining everything. He made my visit to Hendrick Lexus Kansas City a breeze. Highly recommend! More

by LoXodonte
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Apr 11, 2026 -

Hendrick Lexus Kansas City responded

Hi Loxodonte! We're so happy we were able to help you out!

April 06, 2026

I worked with Brian Veal and he does an excellent job of explaining the services being provided and any associated costs. He always keeps me well-infomred during the process. Professional and courteous. More

by dwharber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Veal
Apr 11, 2026 -

Hendrick Lexus Kansas City responded

We can't wait to see you again, have a great day.

April 06, 2026

Always courteous and punctual. Great service and acceptable price. Could use some snacks in the waiting area like at the Hendrix Lexus dealership that my wife goes. More

by canoecatman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chetan “Cheeto” Sampat
Apr 11, 2026 -

Hendrick Lexus Kansas City responded

Thank you for your 5 stars! And we do have plenty of snacks here at Lexus, if you ever don't see them just let the front desk know!

April 03, 2026

Outstanding customer service from Craig Rossman and his team at HENDRICK Lexus Kansas City. Astute assessment of my immediate need was decisive, professional friendly.and most important timely. Thank you. More

by Kathleen.riester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman and team
Apr 10, 2026 -

Hendrick Lexus Kansas City responded

Kathleen.riester, we're happy to hear you had such a positive experience with our team!

April 03, 2026

I recently had my 2024 Lexus NX 350 serviced at Hendrick Lexus Kansas City (Merriam location), and I want to highlight the outstanding experience I had with Craig Rossman. Craig was incredibly accommodat More

by Mansoorkhalid
Recommend Dealer
Yes
Employees Worked With
Craig rossman
Apr 06, 2026 -

Hendrick Lexus Kansas City responded

Mansoorkhalid, we are so happy to read such a great review about Hendrick Lexus Kansas City!

April 02, 2026

Craig was very professional and i enjoyed working with him His kindness and sincerity Put me at ease he was very honest and thorough I will definitely use Lexus again He even had the vehicle washed and va More

by jhardin230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Rossman
Apr 02, 2026 -

jhardin230 responded

Thanks Keep up the good work Head and shoulders above the rest

Apr 06, 2026 -

Hendrick Lexus Kansas City responded

Hi Jhardin230! We're so happy we were able to help you out!

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